Infoplus Technologies UK Ltd

The Role: Alvaria WFM/Genesys WFM Consultant Location: London, UK - Hybrid Role type: Inside IR35 Contract Job Description: Mandatory: 1- Experienced in Infrastructure support of Alvaria WFM/Genesys WFM High level knowledge of Genesys framework/Alvaria WFM Infra will be added advantage. 2- Knowledge in Alvaria WFM Cloud product. (Desired) 3- Experienced in troubleshooting skills on Scheduling, Forecasting & Adherence related data mismatch issues. (Desired) 4- Experienced in working on Linux boxes. 5- Should have experience in working on production support (Able to handle Incidents, bug fixes, break fixes, able to communicate with stake holders). Important: 6- Hands on experience on Linux/Unix/window platforms. Should working knowledge on RDBMS preferably oracle & SQL server. 7- Excellent verbal and written communication skills. 8- Should be able to handle on call on weekends. 9- Able to work on shifts. 10- Should have worked on agile working environment. 11-Working knowledge on cloud fundamentals

Job Description: Role & Responsibilities: Hands-on working knowledge & experience with OMP Demand and Supply Planning Will be needed to prepare and deliver presentations for clients, senior leadership and executive level audiences. Understand requirements & pain-points of users (client) and deliver/collaborate with stakeholders as a business integration consultant on product functionality & architecture. Impact & convince and willingness to walk the extra mile basis demanding & pressure situation. Maintaining 100% integrity of business processes & data. Requirements: OMP with strong supply chain planning domain knowledge (certifications will add value) Configure and customize OMP planning applications, Demand and Supply Planning Functional and Systems development experience of 3 to 5 years, mainly in OMP implementation and support Good understanding of master and transactional data needed for Demand and Supply Planning Conducts/leads business process analysis or design, construction, validation, and deployment phases of the project Design and develop & Test functional specifications for modifications, interfaces, reports and screens to ensure smooth integration between technical and functional business requirements Design business workflows/process documentation to ensure proper application mapping/flow throughout the project life cycle Serves as a functional liaison and attends and contributes to key meetings between Project Manager, Solution Architects, key customer contacts, and customer users, up to and including key executives at customer site Collaborate to develop transition interfaces to ensure proper integration with other systems Collaborate with Cross Functional teams and develop solution and functional/technical design documents to support development of end-to-end final solutions Demonstrate strong verbal and written communication, interpersonal, organizational, collaboration, and problem-solving skills Primary Skills Providing technical/non-technical knowledge transfer/user training during pre-implementation/GO-LIVE/post GO-LIVE phases of the projects Cost effective and solution-oriented professional Proven ability to work independently & provide project/development estimates Ability to work collaboratively with different Stakeholders/customers - management skills. Knowledge of Solvers, OPAL, configuration, clearly a plus Integration with SAP ERP and SAP APO, clearly a plus European time zone but can be offshore also mandatory Skill - OMP Implementation and Support

This role is for a hands-on Solution Design Lead/Senior D365 Developer for the Microsoft Dynamics CRM with key responsibility for Solution Analysis and Design of D365 CRM solution components, as well as providing leadership of D365 development/coding as part of a team of Offshore developers. Must have understanding and hands on experience of MS Dynamics CRM Online/365 and all aspects of the Dynamics CRM development having been responsible for functional analysis/technical design/development. Balance various types of work items and projects, prioritizing D365 solution design as well as development activities/request. A demonstrable track record of getting things done whilst managing competing pressures and deadlines and retaining an eye for detail and quality with CRM solution and related coding developed offshore as part of D365 solution delivery. Strong analysis skills with an understanding of how to effectively translate business/functional requirements (user stories/needs) to the optimal D365 CRM solution design. Good communicator able to clearly discuss and convey technical details with client and internal teams. Experience working in Agile teams, working on multiple workstreams ie BAU (CR/Bugs), custom projects. Responsive and adaptive to change and quick adoption of new CRM systems/tools/capabilities, support, and training. Develop own skills and knowledge through ongoing learning and research as well as formal training where required. Key skills will include: Minimum 10 years of proven MS Dynamics Online/365 Solution design experience (functional/technical ) Proven MS Dynamics Online/365 development/coding experience Design & Development Lead experience Experience as Solution designer/Architect- expected to Design, collaborate, and challenge Requirements to arrive at best possible Project outcome. Microsoft Dynamics 365 CRM (CE) and Power Platform development and configuration, advanced customization Worked on Custom controls with reference to PCF controls and PowerApp CLI. C#, JavaScript, Typescript, React.js, Fluent UI, Custom controls UX & CSS Experience in use of key IDE - Visual Studio 2019, VS Code Extending Dynamics CRM Online/365 with plugins and complex workflows using C# Extending Dynamics CRM Online/365 with JavaScript Strong understanding of systems and data integration management across business systems utility tools Good understanding and use of Web APIs, implementation and testing Microsoft Azure & Azure API Management Services Experience in use of SQL Server Integration Services (SSIS) and Data flows, Data Migration and Data fixes CRM Deployments & CI/CD Deep understanding of coding best practices and performing Technical Code Review Understanding of distributed architecture and microservices. Experience of working with DevOps (ADO) in Agile environment - Development Sprint expectations (Planning, Work Items (US, Task, Bugs), Technical Analysis, Design, Build, Test, Bugs fix) Insurance domain experience is highly desirable

Job Description: Mandatory Skills - Datacenter - Wintel Stack Location: GB-Warwick Hybrid: 3-4 days onsite in a week Contract Inside IR35 SC clearance mandatory Job Description Used - Provide technical consultancy to customers on matters related to system performance, integration and configuration. Subject Matter Expert (SME) level of hands-on knowledge in Shell, Perl, Python or PowerShell Analyze system performance and makes recommendations for optimization. Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements. Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents Participate in the upgrade/patching planning and execution of the OS and other critical software/hardware component. Provide subject matter expertise (SME) for Issues, security related threats and vulnerabilities as it pertains to Middleware. Participation in establish and test disaster recovery policies and procedures across all Middleware environments. Ensure adherence to applicable Change and Release Management processes. Develop technical documentation and procedure on monitoring, performance. Regular projects reporting update to SDM & any other duties as and when assigned. Lead problem determination on system errors or malfunctions and works with the application team/supplier to identify, diagnose, and rectify the problem. Performs capacity study to analyse current resource utilization and estimates future requirements. Supports internal and external audit exercises for the maintenance of various certifications and contractual requirements. Keeps abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions on systems building or enhancements. Windows Servers: Wintel server OS and hardware (HP, IBM, and Dell). Network Load-Balancing: Design, implementation and support for NetScaler, Access Gateway with Advanced Access Control, Load Balancing, GSLB, SSL Offloading, responders and rewrites on VPX, SDX and MPX