Morson International (IT)
Barrow-in-furness, Cumbria
Security Risk Consultant (SC Cleared) Barrow In-Furness (3 days onsite/2 days remote) 12 months initially £74.75ph inside IR35/Umbrella Due to the urgent nature of the role candidates must have current/transferrable SC security clearance. The Security Associate works within the Governance and Risk security team, which is responsible for ensuring the company's management arrangements are adhered to and delivering security measures that protect the client, its people, infrastructure, information and assets, as well as the interests of its shareholders and customers, and to fulfil regulatory and legal obligations. Core Duties Supporting a range of Security Risk Management roles such as identifying risks & critical assets, creating treatment plans for identified risks and engaging with leadership to provide updates to risk owners Coordinating and delivering risk forums. Working alongside other security disciplines, facility management and outside agencies to plan and deliver the effective provision of business enabling security and create resilient, secure working environments - Conducting risk assessments & risk reviews for activities related to security activities Knowledge, Skills and Qualifications Experience in a security role acquiring the same skills and responsibilities, ideally gained in a Critical National Infrastructure (CNI), Defence, law enforcement or another highly regulated environment. A practical understanding of Classified material management principles. Experience working in a highly regulated environment Skills: Applied experience and understanding of security risk management and the interface between all domains of security. Experience working in risk management Experience working in the security industry or similar regulated environments
20/09/2024
Contractor
Security Risk Consultant (SC Cleared) Barrow In-Furness (3 days onsite/2 days remote) 12 months initially £74.75ph inside IR35/Umbrella Due to the urgent nature of the role candidates must have current/transferrable SC security clearance. The Security Associate works within the Governance and Risk security team, which is responsible for ensuring the company's management arrangements are adhered to and delivering security measures that protect the client, its people, infrastructure, information and assets, as well as the interests of its shareholders and customers, and to fulfil regulatory and legal obligations. Core Duties Supporting a range of Security Risk Management roles such as identifying risks & critical assets, creating treatment plans for identified risks and engaging with leadership to provide updates to risk owners Coordinating and delivering risk forums. Working alongside other security disciplines, facility management and outside agencies to plan and deliver the effective provision of business enabling security and create resilient, secure working environments - Conducting risk assessments & risk reviews for activities related to security activities Knowledge, Skills and Qualifications Experience in a security role acquiring the same skills and responsibilities, ideally gained in a Critical National Infrastructure (CNI), Defence, law enforcement or another highly regulated environment. A practical understanding of Classified material management principles. Experience working in a highly regulated environment Skills: Applied experience and understanding of security risk management and the interface between all domains of security. Experience working in risk management Experience working in the security industry or similar regulated environments
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
19/09/2024
Contractor
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
18/09/2024
Contractor
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.