Request Technology - Craig Johnson

*We are unable to sponsor for this permanent Full time role, *Position is bonus eligible* Prestigious Financial Firm is currently seeking a Senior Linux Systems Engineer and automation Scripting experience. Candidate will work on a small team and must have In-depth experience with system and network analysis. Candidate will have a deep understanding of the Linux operating system and how to optimize system performance is a must. Experience with advanced network cards with Kernel bypass is preferred. Be able to work fluidly across core infrastructure components to both support and propose new solutions to improve the overall efficiency of our systems. Effective communication between other teams in the US and abroad is key as our systems are worldwide. Being able to make deadlines, work independently, and be able to think creatively are all skills the Systems team must have to be successful. Qualifications: Shell, Perl, Python Scripting Familiarity with many Linux distributions (Red Hat, Rocky, Ubuntu, etc) DNS server administration System Automation General approach for automation Mail Server administration Network storage administration Performance improvements and monitoring OS tuning System automation Infrastructure capacity planning Modernization of core infrastructure Research and development of new tools/infrastructure

*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Lead Middleware Engineer with Apigee and OpenShift experience. Candidate will provide subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments. Candidate will provide technical expertise to Middleware staff, as well as manage day to day activities when called upon. Responsibilities: Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Advise on industry best practices as it relates to new product selection. Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals. Qualifications: Excellent problem solving skills. Ability to work independently. Ability to multi-task and work with management to prioritize tasks. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis situations. Ability to work under minimal supervision Flexibility to be on call as per team' schedule Good written and oral communication skills. Demonstrate accountability and Transparency Ability to collaborate, cross train and maintain healthy team environment Technical Skills: Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools ( Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Education and/or Experience: Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies Cloud certification a plus.

*This is a 3rd shift role, 10:30pm-7:00am, Monday thru Friday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will be responsible for monitoring the production server environment. Candidate will be reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to any/all processes to align with regulatory requirements Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL

*This is a 3rd shift role, 10:30pm-7:00am, Monday thru Friday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will be responsible for monitoring the production server environment. Candidate will be reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to any/all processes to align with regulatory requirements Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Firm is currently seeking a Senior Cloud Hosting Services Engineer with strong Azure experience. Candidate will be the IT Infrastructure team's cloud SME. Candidate will demonstrate their knowledge and hands-on experience with Azure cloud tools/technologies The Sr. Cloud Engineer reports to the Manager of Infrastructure Services. The ideal candidate will have extensive experience with Microsoft Azure, including PaaS and IaaS, and a strong understanding of Azure security best practices. Proficiency in creating and managing ARM and Bicep templates and supporting DevOps teams is essential. This role will involve designing, implementing, and maintaining cloud-based solutions to meet our business needs. Responsibilities: Design, implement, and manage scalable, secure, and reliable cloud infrastructure on Microsoft Azure. Develop and maintain Infrastructure as Code (IaC) using ARM and Bicep templates. Develop skill set across three domains (Infrastructure, Containers, and Networking) to better support the client. Ensure adherence to Azure security best practices and compliance requirements. Collaborate with DevOps teams to support CI/CD pipelines and automation processes. Monitor and optimize cloud resources for performance, cost, and scalability. Troubleshoot and resolve issues related to cloud infrastructure and services. Implement and manage Azure PaaS and IaaS solution, including on-premises server, storage, and database systems, among others. Independently and collaboratively lead client engagement workstreams focused on project, improvement, optimization, and transformation of processes. Communicate effectively and appropriately with both technical and non-technical audiences. Qualifications: Bachelor's degree in Computer Science, Engineering, or related field. 8+ years professional experience with multiple cloud platforms and technologies, including PaaS and IaaS. Ability to provide technical guidance and support to DevOps teams. Extensive experience with ARM/Bicep templates and Azure security best practices. Experience with distributed computing, complex architecture design, leading large-scale projects, and mentoring junior team members. Familiarity with managed Kubernetes services like Azure Kubernetes Service (AKS) and Azure Container Apps. Skilled in creating and managing Azure hub and spoke networks, using Network Virtual Appliances (NVAs), Route Tables (UDRs), applying Network Security Groups (NSGs), and ExpressRoute circuits. Proven experience with the Microsoft Cloud Adoption Framework and Azure Well-Architected Framework. Managing Infrastructure as Code (IaC) templates through Azure DevOps (or similar toolset), including use of Git, work items, branching, pull requests, and pipelines. Experience with monitoring, optimizing cloud resources, and creating custom Azure Policies. Preferred Qualifications: Master's degree in Computer Science, Engineering, or a related field. Experience in AI/Data-related project support with DevOps teams. Demonstrated experience with Security and IT Governance, including federated Identity and Access Management (IAM) solutions, including MFA, as well as Cloud Access Security Broker tools, to govern secure access to resources. Familiarity with other Infrastructure as Code (IaC) tools such as Terraform or Ansible. Other public cloud experience (AWS, Google, etc.). Azure VMware Solution (AVS) experience.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Data Governance MDM Analyst. Candidate will act as a liaison and translation layer between business and technical teams and operate at system- and detailed technical level for analysis purposes. Implement and support Metadata Management, Data Lineage, Data Quality and other essential Data Governance functions. Responsibilities: Work closely with Data Domain Owners and SMEs to identify CDE s (Critical Data Elements), define data elements for the Business Glossary and define business rules. Identify data sources and build out business glossary collaborating with data owners/stewards, collaborate with data modelers to review definitions of business terms vs technical terms. Ability to communicate effectively with Business and Technical SMEs, Architects, Analysts, Developers and other IT and business teams. Create, develop, configure and execute end to end business and technical data lineage across disparate sources working with business and technical SMEs/developers understanding the applications system/technical design and create data flow diagrams/data mappings. Experience working on metadata management ingesting metadata using metadata bridges/connectors, creating and ingesting custom source to target mappings, custom metadata assets. Develop Metadata, Data Lineage and Data Quality Solutions for multiple data sources across On Prem and Cloud environments including but not limited to Kafka, Protocol Buffers, REDIS, APIs, Databases, Flat Files, JSON, ETL/BI Tools and other Data Platform technologies etc. Design, Build and Execute Data Quality Rules over the CDEs identified according to the business needs to ensure clean and healthy data. Manage Data Quality Exceptions and help the team to find out the root cause analysis. Implement data governance policies, procedures, controls, and standards. Hands on experience working on data quality and data governance technology and tools. Utilize data profiling and data quality tools to analyze and determine causes of data quality issues. Design and implement Data Quality Dashboards for monitoring and reporting. Perform other duties as assigned. Qualifications: Ability to work independently and as part of a team to successfully execute projects. Ability to multitask and meet aggressive deadlines efficiently and effectively. Experience with Data Governance tools such as Collibra, IBM Infosphere Information Server Suite or Informatica. Proficient with SQL. Strong data analysis capabilities. Proficient with Microsoft Office desktop tools (Word, Excel, etc.) Experience with Databases (ie Oracle, SQL Server, DB2, Amazon Redshift, NoSQL, Object-based) and ETL tools. Previous experience in designing and building data capabilities like data quality, metadata, data lineage, data catalog and data dictionary. Experience with Business Intelligence/Reporting tools such as Tableau/Cognos. Strong written and oral communication skills with ability to work with users, peers and management. Capital market or banking domain experience is preferred. Prior development/coding experience is preferred. Experience working on Protobuf, APIs, Kafka as Data Sources is preferred. Experience working with draw.io or other tools creating architecture or data flow diagrams. Structured Query Language (SQL) Data Governance Tools example Collibra, IBM ISEE, Informatica etc. Bachelors or masters degree in data analytics, computer science or related field. 7+ years of experience in data governance disciplines: metadata management; data quality analysis; data quality remediation; data profiling and data lineage. DAMA certification preferred.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Cloud Automation and Tools Software Engineer with strong Python/PowerShell automation experience. Candidate will be part of a small Innovation team of Engineers that will collaborate with stakeholders, partner teams, and Solutions Architects to research and engineer emerging technologies as part of a comprehensive requirements-driven solution design. Candidate will be developing technology engineering requirements and working on Proof-of-Concept and laboratory testing efforts using modern approaches to process and automation. Candidate will build/deploy/document/manage Lab environments within On-Prem/Cloud Datacenters to be used for Proof-of-Concepts and rapid prototyping. In this engineering role, you will use your technology background to evaluate emerging technologies and help OTSI Leadership make informed decisions on changes to the Technology Roadmap. Responsibilities: Engineer and maintain Lab environments in Public Cloud and the Data Centers using Infrastructure as Code techniques Collaborate with Engineering, Architecture and Cloud Platform Engineering teams to evaluate, document, and demonstrate Proof of Concepts for infrastructure, application and services that impact the Technology Roadmap Document Technology design decisions and conduct Technology assessments as part of a centralized Demand Management process within IT Apply your expertise in compute, storage, database, server-less, monitoring, microservices, and event management to pilot new/innovative solutions to business problems Find opportunities to improve existing infrastructure architecture to improve performance, support, scalability, reliability, and security Incorporate security best practices, Identity and Access Management, and encryption mechanisms for data protection Develop automation scripts and processes to streamline routine tasks such as scaling, patching, backup, and recovery Create and maintain operational documentation, runbooks, and Standard Operating Procedures (SOPs) for the Lab environments that will be used to validate assumptions within high level Solution Designs Qualifications: Ability to think strategically and map architectural decisions/recommendations to business needs Advanced problem-solving skills and logical approach to solving problems [Required] Ability to develop tools and automate tasks using Scripting languages such as Python, PowerShell, Bash, PERL, Ruby, etc [Preferred] Experience with DevOps tools, eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc. [Preferred] Experience with distributed message brokers Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. Technical Skills: In depth knowledge of on-premises, cloud and hybrid networking concepts Knowledge of Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Azure Resource Manager Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes [Preferred] Familiarity with security standards such as the NIST CSF Education and/or Experience: [Preferred] Bachelor's or master's degree in computer science related degree or equivalent experience [Required] 7+ years of experience as a System or Cloud Engineer with hands on implementation, security, and standards experience within a hybrid technology environment [Required] 3+ years of experience contributing to the architecture of Cloud and On-Prem Solutions Certificates or Licenses: [Preferred] Cloud computing certification such as AWS Solutions Architect Associate, Azure Administrator or something similar [Desired] Technical Security Certifications such as AWS Certified Security, Microsoft Azure Security Engineer or something similar [Desired] CCNA, Network+ or other relevant Networking certifications

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Quality Assurance Tableau Reporting Analyst. Candidate will be responsible for designing, developing, and maintaining reporting and monitoring solutions that support QA processes. The role will collaborate with cross-functional teams to identify automation needs and reporting needs to monitor and support governance processes, analyze data, and generate reports, and dashboards using Tableau, Alteryx, and Excel. Responsibilities: Collaborate with QA team members, developers, and other stakeholders to understand monitoring reporting requirements and deliver solutions that meet business needs. Execute, Maintain, and enhance python automation scripts as part of quality assurance monitoring. Develop and maintain QA data reports, dashboards, and visualizations to monitor key performance indicators and quality metrics using Tableau. Collect, analyze, and interpret data from various sources to identify trends, patterns, and anomalies. Connect to various data sources such as Jira and SpriaTest and prepare data for analysis. Monitor the performance of Tableau reports and Alteryx workflows, identifying and resolving issues. Ensure workflows are efficient and can handle large datasets. Ensure data accuracy, consistency, and integrity in all reports and dashboards. Apply best practices in data visualization to enhance user experience and report usability in Tableau. Optimize performance to ensure timely and accurate delivery of Tableau reports. Conduct regular audits of QA data to ensure compliance with industry standards and company policies. Generate ad-hoc reports and perform data analysis to support decision making processes. Establish and successfully manage relationships with clients as assigned. Report and escalate issues to management as needed. Document processes, best practices, and user guides as needed. Stay updated with the industry's best practices and advancements in data reporting and analysis tools. Perform other duties as assigned. Supervisory Responsibilities: None Qualifications: Bachelor's Degree (or equal experience) in Computer science, Data Analytics, or related field. Proven working experience in data analysis, reporting, and visualization in Tableau and Alteryx within a professional setting. Strong proficiency in SQL and experience with data querying and manipulation. Experience in data blending, preparation, and transformation. Strong skills in data visualization tools such as Tableau, Power BI, Alteryx, or similar platforms. Familiarity with statistical analysis tools and techniques. Experience with QA processes, software testing, change control management, test planning management, quality control process, methodologies. And management systems. Excellent analytical and problem-solving skills. Exemplary verbal and written communication skills. Excellent client-facing and internal communication skills. Solid organizational skills include attention to detail and multi-tasking skills. Strong interpersonal skills and core values include a positive attitude, balance, creativity, determination, and teamwork. Self-starter with the ability to identify need for and develop processes and materials. Technical Skills: Tableau: Report and dashboard development, data visualization, best practices, performance optimization. SQL: Query writing, data manipulation. Strong Experience in SQL and Python. Alteryx: Workflow development, data preparation, automation, and optimization. Data analysis, problem-solving, and critical thinking. Experience with tools like Jira, Zephyr, Confluence, SpiraTest, Selenium, or HP ALM. ETL tools such as Alteryx and reporting tools such as Tableau. Strong understanding of CI/CD pipelines and tools such as Jenkins, GitHub, GitLab CI, or Azure DevOps. Familiarity with performance testing tools such as JMeter, LoadRunner, or Gatling. Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform (Google Cloud Platform). Strong experience working with Linux OS. Experience in database management systems. Education and/or Experience: Bachelor's degree or Master's degree in computer science or a related discipline. Experience in Agile methodology. Experience in Enterprise Report development, or similar roles. Experience in working with large datasets and complex data models. Proven track record of delivering high quality reports & dashboards. Experience in database management systems. Strong communication skills, written and oral, analytical abilities, problem solving skills, sound judgment and time management skills. Experience in the Options and Futures industry is preferred.

*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Cloud Automation and Tools Software Engineer with strong Python/PowerShell automation experience. Candidate will be part of a small Innovation team of Engineers that will collaborate with stakeholders, partner teams, and Solutions Architects to research and engineer emerging technologies as part of a comprehensive requirements-driven solution design. Candidate will be developing technology engineering requirements and working on Proof-of-Concept and laboratory testing efforts using modern approaches to process and automation. Candidate will build/deploy/document/manage Lab environments within On-Prem/Cloud Datacenters to be used for Proof-of-Concepts and rapid prototyping. In this engineering role, you will use your technology background to evaluate emerging technologies and help OTSI Leadership make informed decisions on changes to the Technology Roadmap. Responsibilities: Engineer and maintain Lab environments in Public Cloud and the Data Centers using Infrastructure as Code techniques Collaborate with Engineering, Architecture and Cloud Platform Engineering teams to evaluate, document, and demonstrate Proof of Concepts for infrastructure, application and services that impact the Technology Roadmap Document Technology design decisions and conduct Technology assessments as part of a centralized Demand Management process within IT Apply your expertise in compute, storage, database, server-less, monitoring, microservices, and event management to pilot new/innovative solutions to business problems Find opportunities to improve existing infrastructure architecture to improve performance, support, scalability, reliability, and security Incorporate security best practices, Identity and Access Management, and encryption mechanisms for data protection Develop automation scripts and processes to streamline routine tasks such as scaling, patching, backup, and recovery Create and maintain operational documentation, runbooks, and Standard Operating Procedures (SOPs) for the Lab environments that will be used to validate assumptions within high level Solution Designs Qualifications: Ability to think strategically and map architectural decisions/recommendations to business needs Advanced problem-solving skills and logical approach to solving problems [Required] Ability to develop tools and automate tasks using Scripting languages such as Python, PowerShell, Bash, PERL, Ruby, etc [Preferred] Experience with DevOps tools, eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc. [Preferred] Experience with distributed message brokers Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. Technical Skills: In depth knowledge of on-premises, cloud and hybrid networking concepts Knowledge of Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Azure Resource Manager Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes [Preferred] Familiarity with security standards such as the NIST CSF Education and/or Experience: [Preferred] Bachelor's or master's degree in computer science related degree or equivalent experience [Required] 7+ years of experience as a System or Cloud Engineer with hands on implementation, security, and standards experience within a hybrid technology environment [Required] 3+ years of experience contributing to the architecture of Cloud and On-Prem Solutions Certificates or Licenses: [Preferred] Cloud computing certification such as AWS Solutions Architect Associate, Azure Administrator or something similar [Desired] Technical Security Certifications such as AWS Certified Security, Microsoft Azure Security Engineer or something similar [Desired] CCNA, Network+ or other relevant Networking certifications

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)

*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)

*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Quality Assurance Tableau Reporting Analyst. Candidate will be responsible for designing, developing, and maintaining reporting and monitoring solutions that support QA processes. The role will collaborate with cross-functional teams to identify automation needs and reporting needs to monitor and support governance processes, analyze data, and generate reports, and dashboards using Tableau, Alteryx, and Excel. Responsibilities: Collaborate with QA team members, developers, and other stakeholders to understand monitoring reporting requirements and deliver solutions that meet business needs. Execute, Maintain, and enhance python automation scripts as part of quality assurance monitoring. Develop and maintain QA data reports, dashboards, and visualizations to monitor key performance indicators and quality metrics using Tableau. Collect, analyze, and interpret data from various sources to identify trends, patterns, and anomalies. Connect to various data sources such as Jira and SpriaTest and prepare data for analysis. Monitor the performance of Tableau reports and Alteryx workflows, identifying and resolving issues. Ensure workflows are efficient and can handle large datasets. Ensure data accuracy, consistency, and integrity in all reports and dashboards. Apply best practices in data visualization to enhance user experience and report usability in Tableau. Optimize performance to ensure timely and accurate delivery of Tableau reports. Conduct regular audits of QA data to ensure compliance with industry standards and company policies. Generate ad-hoc reports and perform data analysis to support decision making processes. Establish and successfully manage relationships with clients as assigned. Report and escalate issues to management as needed. Document processes, best practices, and user guides as needed. Stay updated with the industry's best practices and advancements in data reporting and analysis tools. Perform other duties as assigned. Supervisory Responsibilities: None Qualifications: Bachelor's Degree (or equal experience) in Computer science, Data Analytics, or related field. Proven working experience in data analysis, reporting, and visualization in Tableau and Alteryx within a professional setting. Strong proficiency in SQL and experience with data querying and manipulation. Experience in data blending, preparation, and transformation. Strong skills in data visualization tools such as Tableau, Power BI, Alteryx, or similar platforms. Familiarity with statistical analysis tools and techniques. Experience with QA processes, software testing, change control management, test planning management, quality control process, methodologies. And management systems. Excellent analytical and problem-solving skills. Exemplary verbal and written communication skills. Excellent client-facing and internal communication skills. Solid organizational skills include attention to detail and multi-tasking skills. Strong interpersonal skills and core values include a positive attitude, balance, creativity, determination, and teamwork. Self-starter with the ability to identify need for and develop processes and materials. Technical Skills: Tableau: Report and dashboard development, data visualization, best practices, performance optimization. SQL: Query writing, data manipulation. Strong Experience in SQL and Python. Alteryx: Workflow development, data preparation, automation, and optimization. Data analysis, problem-solving, and critical thinking. Experience with tools like Jira, Zephyr, Confluence, SpiraTest, Selenium, or HP ALM. ETL tools such as Alteryx and reporting tools such as Tableau. Strong understanding of CI/CD pipelines and tools such as Jenkins, GitHub, GitLab CI, or Azure DevOps. Familiarity with performance testing tools such as JMeter, LoadRunner, or Gatling. Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform (Google Cloud Platform). Strong experience working with Linux OS. Experience in database management systems. Education and/or Experience: Bachelor's degree or Master's degree in computer science or a related discipline. Experience in Agile methodology. Experience in Enterprise Report development, or similar roles. Experience in working with large datasets and complex data models. Proven track record of delivering high quality reports & dashboards. Experience in database management systems. Strong communication skills, written and oral, analytical abilities, problem solving skills, sound judgment and time management skills. Experience in the Options and Futures industry is preferred.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Trading Firm is currently seeking a Trade Desk Support Analyst. Candidate will handle first and second level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role. Responsibilities: ? Monitoring and alerting of critical trading system environments ? Proactive identification and resolution of production issues ? Development of tools and driving efficiency/stability improvements/automation with Scripting ? Troubleshooting of complex systems issues Qualifications: ? Previous experience in the trading industry ? Strong working knowledge of UNIX environment/Unix commands ? Basic database knowledge (MySQL) ? Strong Scripting knowledge - Python/Bash Preferred Skills: ? Experience using Jira as a ticket/work request system ? Experience using Grafana/InfluxDB/Icinga ? Linux desktop support experience ? Network troubleshooting and analysis experience

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator, preferably with Mainframe experience as well Candidate will be responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatably automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Good consultative, communication, analytical, and judgment skills [Required] Good time management skills [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors [Required] Suggests solutions that make sense and are in line with future technology direction [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information [Required] Optimizes the use of all available resources, and approach issues with pragmatism [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. Technical Skills & Background [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Preferred] Industry certifications in the areas of ITIL [Required] Bachelor's degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years' experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Principal IT Procurement Specialist. Candidate develops and manages the category plan for IT Hardware while supporting deals in other categories. Candidate will support the Strategic Sourcing department's move to category management and work cross-functionally with key stakeholders in IT, Legal, and TPRM to drive sourcing transactions. Achieve significant cost reductions while maintaining/improving product quality and enhancing supplier service levels. This includes RFx development, facilitation, scorecard, analysis, vendor selection, negotiations and issue resolution. Responsibilities: Implement sourcing strategies and define procurement plans for IT Hardware and other categories aligned to technology and business unit objectives and regulatory requirements. Promote/communicate procurement plans to internal stakeholders and to vendors, ensuring that it is well socialized and supported. Keep abreast of industry trends that have an impact on the IT sourcing strategy, through external advisory services, and good working relationships with existing and emerging strategic vendors used by the enterprise. Maintain and present market analysis to IT and business leaders regarding innovative product, solution and service opportunities. Work closely with stakeholders (IT, business, vendor management) to lead major sourcing programs. Drive the IT sourcing and procurement strategies for products, services and solutions. Identify cost-optimization opportunities across the company/globe and present a concise business case/plan to stakeholders. Create acquisition plans for large deals involving multiple vendors and internal stakeholders. Manage acquisition plans and RFx's escalating as required to adhere to timelines and effectively communicating changes in plan to internal and external stakeholders. Proactively seek ways to drive down the total cost of ownership through competition and vendor relationships. Identify and evaluate the best options for solutions, which may include acquisition of IT products, outsourcing or insourcing. Understand and adopt agile, pragmatic and fast-track principles into IT sourcing and procurement practices. Manage a comprehensive list of best-in-class vendors for bid processes developed by analysing industry trends and competitive positioning to ensure engagement and leverage of the most effective supply base. Negotiate contractual agreements with consistent commercial terms satisfying regulatory requirements per OCC policy Regularly interact with IT and business stakeholders to balance cost, risk and speed to ensure that the business can realize its objectives. Lead the negotiation strategy and negotiation team for IT contracts. Maintain an inventory of vendor spend by category (software, hardware, telecom, staff augmentation, services, etc.). Manage purchase order process to ensure timely delivery of all required IT items. Continuously update department policy and procedures, training guides and introduce process improvements Qualifications: Expert negotiation skills. Current knowledge of the global IT product and service market and trends. Successful track record in a mature procurement organization Advanced ability to influence and negotiate outcomes with stakeholders and vendors and to maintain collaborative relationships with them. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution skills in vendor and internal customer relationship environments. Proven ability to discern when and how to escalate issues for resolution. Working knowledge of regulatory guidance pertaining to the financial services industry. Demonstrates integrity through actions. Proficiency in MS Office, Sharepoint, ERP tools such as Oracle Fusion, Ariba or Coupa Minimum 10 years' experience in the following: Managing strategic vendor relationships and developing strategies that look to reduce overall cost or risk. IT vendor management and/or sourcing and procurement. Evaluating support agreements and the yearly true-up and demand management requirements. Leading IT negotiations Minimum 5 years' experience in the following: IT Asset management IT Hardware Procurement

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Technology Operations Support Analyst, preferably with UC4 experience. Candidate will be responsible for monitoring the production environment. It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using OCC approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing OCC approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Assist with Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support MQ channels Support the execution and troubleshooting of scheduling jobs. Provide first-level support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator, preferably with Mainframe experience as well Candidate will be responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatably automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Good consultative, communication, analytical, and judgment skills [Required] Good time management skills [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors [Required] Suggests solutions that make sense and are in line with future technology direction [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information [Required] Optimizes the use of all available resources, and approach issues with pragmatism [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. Technical Skills & Background [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Preferred] Industry certifications in the areas of ITIL [Required] Bachelor's degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years' experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities