Platform Operations Engineer Location: Remote Salary: Up to £50,000 + Benefits We are exclusively partnered with a industry leader, who are looking for a Platform Operation engineer to help with their E-commerce and digital innovation. This role is perfect for someone with a passion for solving technical challenges and ensuring the seamless operation of enterprise-level platforms and applications. As part of this role, you'll have the opportunity to work on cutting-edge projects, providing critical support to internal teams while helping to shape the organisation's technical strategy. Your Responsibilities: Diagnose and Resolve: Troubleshoot and resolve technical issues across software, hardware, and network domains using advanced diagnostic tools. Escalate unresolved issues to the Platform/DevOps team with detailed Jira tickets. Second-Level Support: Proactively identify and address technical challenges faced by end-users and stakeholders, resolving incidents and fulfilling service requests Collaboration: Work closely with support technicians to prioritise and escalate tickets, ensuring critical issues are addressed promptly Documentation: Maintain documentation of troubleshooting steps and resolutions in Confluence for efficient incident management Project Support: Assist with IT projects, including system upgrades, software deployments, and infrastructure enhancements Root Cause Analysis: Investigate recurring issues to identify improvement opportunities and prevent future incidents Ideal Candidate: To be successful in this Platform Operations Engineer: Experience: Proven experience as a Support Engineer or similar role, with exposure to software development and IT operations Technical Skills: Hands-on experience with ServiceNow and Jira for incident and project management. AN Understanding of DevOps practices, including CI/CD would be beneficial Soft Skills: Effective communication and interpersonal skills to explain technical issues to non-technical stakeholders. Other Attributes: A continuous learning mindset with a passion for staying updated on industry trends and emerging technologies What's in it for you? This role offers a salary of up to £50,000, alongside a range of benefits and the opportunity to work in a collaborative, innovative environment. You'll play a key role in supporting a high-performing platform and contributing to exciting IT projects If this role sounds exciting to you please apply, or email me at (see below) The client wants to move fast and successful applicants will be interviewed in the coming weeks.
09/01/2025
Full time
Platform Operations Engineer Location: Remote Salary: Up to £50,000 + Benefits We are exclusively partnered with a industry leader, who are looking for a Platform Operation engineer to help with their E-commerce and digital innovation. This role is perfect for someone with a passion for solving technical challenges and ensuring the seamless operation of enterprise-level platforms and applications. As part of this role, you'll have the opportunity to work on cutting-edge projects, providing critical support to internal teams while helping to shape the organisation's technical strategy. Your Responsibilities: Diagnose and Resolve: Troubleshoot and resolve technical issues across software, hardware, and network domains using advanced diagnostic tools. Escalate unresolved issues to the Platform/DevOps team with detailed Jira tickets. Second-Level Support: Proactively identify and address technical challenges faced by end-users and stakeholders, resolving incidents and fulfilling service requests Collaboration: Work closely with support technicians to prioritise and escalate tickets, ensuring critical issues are addressed promptly Documentation: Maintain documentation of troubleshooting steps and resolutions in Confluence for efficient incident management Project Support: Assist with IT projects, including system upgrades, software deployments, and infrastructure enhancements Root Cause Analysis: Investigate recurring issues to identify improvement opportunities and prevent future incidents Ideal Candidate: To be successful in this Platform Operations Engineer: Experience: Proven experience as a Support Engineer or similar role, with exposure to software development and IT operations Technical Skills: Hands-on experience with ServiceNow and Jira for incident and project management. AN Understanding of DevOps practices, including CI/CD would be beneficial Soft Skills: Effective communication and interpersonal skills to explain technical issues to non-technical stakeholders. Other Attributes: A continuous learning mindset with a passion for staying updated on industry trends and emerging technologies What's in it for you? This role offers a salary of up to £50,000, alongside a range of benefits and the opportunity to work in a collaborative, innovative environment. You'll play a key role in supporting a high-performing platform and contributing to exciting IT projects If this role sounds exciting to you please apply, or email me at (see below) The client wants to move fast and successful applicants will be interviewed in the coming weeks.
A well-known London based university is looking to recruit a System Support Analyst who has application support skills across Unit4 Agresso and HR iTrent. Ideally you will have experience with application support across both Agresso and HR iTrent but if you lean more to one system with expertise than the other, you will be considered for this role also. Reporting into the primary objective of this Systems Analyst (Business Systems) role is to support the development, implementation, and maintenance of modern technology-based solutions to ensure the efficient operation of the university's business processes. This position is responsible for operationalising the university's business systems, including Finance, HR, and related ERP components, by managing system elements such as accounts, workflows, and integrations while providing multi-level system support across the institution. Key Duties and Responsibilities include: System Development and Management: Support core systems' design, development and maintenance, ensuring they meet organisational standards and user requirements. Assist in developing and managing integration solutions for seamless data flow between systems. Help coordinate system upgrades and enhancements, working closely with vendors and service providers. Process Optimisation and Workflow Management: Support the review and optimisation of workflows and processes to improve efficiency and compliance. Implement solutions and best practices to enhance business processes. User Support and Training: Provide support for end-users to ensure service levels and operational efficiency. Assist in developing and delivering training programs for staff, including user guides and orientation sessions. Data Management and Reporting: Support initiatives to ensure data integrity and security across all systems, adhering to regulatory standards such as GDPR. Assist in developing and maintaining system reporting and dashboards for operational decision-making. Systems or Application-Specific Duties and Responsibilities: Act as a primary contact for Finance and HR Systems issues, providing multi-level system support. Assist in communicating and resolving system incidents and problems in collaboration with Finance and HR Systems suppliers. Train end-users on Finance and HR Systems self-service features and create user-friendly guides for general processes. Develop basic reports using SQL and browser tools for self-service access by budget holders and HR managers. Contribute towards the Analytics Data strategy to enable dashboard manipulations and trend analysis. Provide technical support to users handling Finance, Payroll and HR data and processes. Assist in implementing and upgrading Finance and HR systems, ensuring minimal disruption to business operations. Monitor system performance and suggest basic improvements to enhance efficiency and effectiveness. If interested in this role, please send through your CV to (see below) as soon as possible. From there if suitable you will be booked in for a call. Interviews will take place in person on 21st January in London.
09/01/2025
A well-known London based university is looking to recruit a System Support Analyst who has application support skills across Unit4 Agresso and HR iTrent. Ideally you will have experience with application support across both Agresso and HR iTrent but if you lean more to one system with expertise than the other, you will be considered for this role also. Reporting into the primary objective of this Systems Analyst (Business Systems) role is to support the development, implementation, and maintenance of modern technology-based solutions to ensure the efficient operation of the university's business processes. This position is responsible for operationalising the university's business systems, including Finance, HR, and related ERP components, by managing system elements such as accounts, workflows, and integrations while providing multi-level system support across the institution. Key Duties and Responsibilities include: System Development and Management: Support core systems' design, development and maintenance, ensuring they meet organisational standards and user requirements. Assist in developing and managing integration solutions for seamless data flow between systems. Help coordinate system upgrades and enhancements, working closely with vendors and service providers. Process Optimisation and Workflow Management: Support the review and optimisation of workflows and processes to improve efficiency and compliance. Implement solutions and best practices to enhance business processes. User Support and Training: Provide support for end-users to ensure service levels and operational efficiency. Assist in developing and delivering training programs for staff, including user guides and orientation sessions. Data Management and Reporting: Support initiatives to ensure data integrity and security across all systems, adhering to regulatory standards such as GDPR. Assist in developing and maintaining system reporting and dashboards for operational decision-making. Systems or Application-Specific Duties and Responsibilities: Act as a primary contact for Finance and HR Systems issues, providing multi-level system support. Assist in communicating and resolving system incidents and problems in collaboration with Finance and HR Systems suppliers. Train end-users on Finance and HR Systems self-service features and create user-friendly guides for general processes. Develop basic reports using SQL and browser tools for self-service access by budget holders and HR managers. Contribute towards the Analytics Data strategy to enable dashboard manipulations and trend analysis. Provide technical support to users handling Finance, Payroll and HR data and processes. Assist in implementing and upgrading Finance and HR systems, ensuring minimal disruption to business operations. Monitor system performance and suggest basic improvements to enhance efficiency and effectiveness. If interested in this role, please send through your CV to (see below) as soon as possible. From there if suitable you will be booked in for a call. Interviews will take place in person on 21st January in London.
Software Developer Permanent Chorley (Full Time On Site) My client is looking for a software developer to facilitate the improvement of their in house developed applications. The Software Developer will join an existing team both working on new functionality and maintaining/improving existing features. This encompasses both front and Back End technologies for web and mobile, plus API and service architecture. KEY RESPONSIBILITIES Software Development: Working within the development team to produce applications across web, mobile and server. Writing code that adheres to our development standards and applications that adhere to our security guidelines. Actively participate in all phases of the software development life cycle, from requirements gathering to deployment and maintenance. Peer reviewing code as part of a team. Maintaining existing software and assisting with the infrastructure team as part of a DevOps environment and communicating with relevant stakeholders. Working with the Reporting and Analysis teams to ensure that our databases and reports are performing correctly with new functional development. Liaising with internal and external stakeholders throughout the life cycle from requirements to post go live. SKILLS AND REQUIREMENTS Essential .NET/NET Framework - C#, Entity Framework, MVC, ASP.NET, HTML, CSS Azure DevOps using Git for source control Strong drive for success. Desirable Microsoft SQL Server (T-SQL). SQL Server Reporting Services. Microsoft Power BI.
09/01/2025
Full time
Software Developer Permanent Chorley (Full Time On Site) My client is looking for a software developer to facilitate the improvement of their in house developed applications. The Software Developer will join an existing team both working on new functionality and maintaining/improving existing features. This encompasses both front and Back End technologies for web and mobile, plus API and service architecture. KEY RESPONSIBILITIES Software Development: Working within the development team to produce applications across web, mobile and server. Writing code that adheres to our development standards and applications that adhere to our security guidelines. Actively participate in all phases of the software development life cycle, from requirements gathering to deployment and maintenance. Peer reviewing code as part of a team. Maintaining existing software and assisting with the infrastructure team as part of a DevOps environment and communicating with relevant stakeholders. Working with the Reporting and Analysis teams to ensure that our databases and reports are performing correctly with new functional development. Liaising with internal and external stakeholders throughout the life cycle from requirements to post go live. SKILLS AND REQUIREMENTS Essential .NET/NET Framework - C#, Entity Framework, MVC, ASP.NET, HTML, CSS Azure DevOps using Git for source control Strong drive for success. Desirable Microsoft SQL Server (T-SQL). SQL Server Reporting Services. Microsoft Power BI.
