We are recruiting for a TECHBAR Engineer on contract to work for a leading Pharmaceutical organisation based in Macclesfield. General Responsibilities/Accountabilities: Demonstrate excellent customer service skills and a desire to support end users face to face. Take ownership of IT issues and work to resolve or assign to the correct support group. Perform 1st & 2nd deskside support to the customer's client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team. Support IT Tech bars and drop in clinics as well as assisting with floor walks when required. Perform IMAC activities at the deskside Update asset management tool in line with documented procedures. Manage all assets within their control. Document and report on work completed within the Service Management tool ServiceNow. Creating and updating tickets for all assistance provided. Escalate issues in line with Company processes to ensure customer demands are met. Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer policies and procedures. Complete all required Customer training to adhere to compliance and regulatory requirements and to understand Customer processes. Keep skills up to date with IT industry standards as appropriate to the role/Contract Utilise the knowledge database available, identifying gaps or the need for improvements. Exhibit routine administrative skills and good literacy and numeracy skills. Act as a team player demonstrating good interpersonal skills. Demonstrates awareness of health and safety at work. Contribute to the development of technical procedures and standards to meet business and customer requirements. Possess the ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution. Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Specific Knowledge/Skills: The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. Excellent communication skills to work with IT support group and keep customers informed. Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods. Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. Experience in setting up and deploying mobile devices is desirable. Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. Experience in the use of cloud based storage solutions such as MS OneDrive and Box. Knowledge of client antivirus software within an enterprise environment. Aware of the importance of asset management and their role in updating asset inventory details. Knowledge and experience of ServiceNow is desirable. Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace. Demonstrate excellent soft skills and customer focus. With a proactive attitude to establish and build strong customer relationships. Be comfortable to take ownership of issues, working to resolve or align to the correct support group. While keeping the customer updated. Demonstrate an analytical and systematic approach to resolving complex problems and assignments. Demonstrate an organized approach to work, and an ability to effectively troubleshoot issues. Working to resolve or direct to the correct support group.
04/10/2024
Contractor
We are recruiting for a TECHBAR Engineer on contract to work for a leading Pharmaceutical organisation based in Macclesfield. General Responsibilities/Accountabilities: Demonstrate excellent customer service skills and a desire to support end users face to face. Take ownership of IT issues and work to resolve or assign to the correct support group. Perform 1st & 2nd deskside support to the customer's client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team. Support IT Tech bars and drop in clinics as well as assisting with floor walks when required. Perform IMAC activities at the deskside Update asset management tool in line with documented procedures. Manage all assets within their control. Document and report on work completed within the Service Management tool ServiceNow. Creating and updating tickets for all assistance provided. Escalate issues in line with Company processes to ensure customer demands are met. Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer policies and procedures. Complete all required Customer training to adhere to compliance and regulatory requirements and to understand Customer processes. Keep skills up to date with IT industry standards as appropriate to the role/Contract Utilise the knowledge database available, identifying gaps or the need for improvements. Exhibit routine administrative skills and good literacy and numeracy skills. Act as a team player demonstrating good interpersonal skills. Demonstrates awareness of health and safety at work. Contribute to the development of technical procedures and standards to meet business and customer requirements. Possess the ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution. Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Specific Knowledge/Skills: The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. Excellent communication skills to work with IT support group and keep customers informed. Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods. Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. Experience in setting up and deploying mobile devices is desirable. Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. Experience in the use of cloud based storage solutions such as MS OneDrive and Box. Knowledge of client antivirus software within an enterprise environment. Aware of the importance of asset management and their role in updating asset inventory details. Knowledge and experience of ServiceNow is desirable. Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace. Demonstrate excellent soft skills and customer focus. With a proactive attitude to establish and build strong customer relationships. Be comfortable to take ownership of issues, working to resolve or align to the correct support group. While keeping the customer updated. Demonstrate an analytical and systematic approach to resolving complex problems and assignments. Demonstrate an organized approach to work, and an ability to effectively troubleshoot issues. Working to resolve or direct to the correct support group.
We are recruiting for a Transport Logistics Specialist on contract based in Farnborough, Hampshire to work for a leading Space organisation. Job Purpose: You will be part of the Production Team, responsible for delivering transport, and logistics solutions to enable the global delivery of products (Aircraft, Ground Control Station, Payload, Maintenance spares) to different temporary and permanent sites. Your role will be to continually Improve, optimise, and control logistics processes to secure the transportation, shipping, and final delivery of products, ensuring cost and effective solutions through 3rd Party Logistics (3PL) service providers. Responsibilities: Coordinate transport requirements through selection of most appropriate 3PL provider, on cost and lead time. Creating shipping documents as appropriate, such as Proforma Invoice, packing list and Shipping Request Form. Be the central point of contact for all freight movements for export and imports using pre-agreed Incoterms until each AALTO Port is set up as the IOR/EOR. Consulting on a regular basis with forwarders on multiple shipments, status, and ensuring all flows correctly. Advise on Incoterms (Terms of delivery stipulating duty and other liabilities) inquiries, communication with suppliers on transport/logistics related matters. Work with Procurement to source forwarders, 3PL's that can deliver the right service on time, and on cost. Carry out Freight Forwarder performance checks, risks and opportunity management in the frame of the programme/project freight movement activities. Work with Procurement and Accounting to ensure all purchase orders are in place relating to logistic movement and ensure all logistic movement invoices are justified and accurate. Support the Logistic Manager in strategic projects and process improvements. Create templates, process flows and central storage of information, to enable a more uniformed and accurate documentation flow for all imports and exports. Work with Customs and Procurement to maintain the global classification Matrix to include Export ratings, HTS and USHTS classification for inventory Experience in export and import is required. Experience contacting 3rd party shippers Knowledge of compliance. Dynamic 365 or similar ERP system experience. Experience and Qualifications: Minimum 3 years of experience in Transport and Logistics Familiar with and able to apply HS classifications. Knowledge of Aircraft or Space logistics/transport standards and certification requirements. Understanding on Dual Use and Export Control classifications Familiar with freight forwarding, shipping, air, and road transportation, including INCO Terms. Planning and attention to detail, including intermediate or expert in Microsoft Office applications. Knowledge of Health and Safety requirements pertinent to production and stores environment. IATA & IMDG qualified or able to obtain within initial period of employment.
04/10/2024
Contractor
We are recruiting for a Transport Logistics Specialist on contract based in Farnborough, Hampshire to work for a leading Space organisation. Job Purpose: You will be part of the Production Team, responsible for delivering transport, and logistics solutions to enable the global delivery of products (Aircraft, Ground Control Station, Payload, Maintenance spares) to different temporary and permanent sites. Your role will be to continually Improve, optimise, and control logistics processes to secure the transportation, shipping, and final delivery of products, ensuring cost and effective solutions through 3rd Party Logistics (3PL) service providers. Responsibilities: Coordinate transport requirements through selection of most appropriate 3PL provider, on cost and lead time. Creating shipping documents as appropriate, such as Proforma Invoice, packing list and Shipping Request Form. Be the central point of contact for all freight movements for export and imports using pre-agreed Incoterms until each AALTO Port is set up as the IOR/EOR. Consulting on a regular basis with forwarders on multiple shipments, status, and ensuring all flows correctly. Advise on Incoterms (Terms of delivery stipulating duty and other liabilities) inquiries, communication with suppliers on transport/logistics related matters. Work with Procurement to source forwarders, 3PL's that can deliver the right service on time, and on cost. Carry out Freight Forwarder performance checks, risks and opportunity management in the frame of the programme/project freight movement activities. Work with Procurement and Accounting to ensure all purchase orders are in place relating to logistic movement and ensure all logistic movement invoices are justified and accurate. Support the Logistic Manager in strategic projects and process improvements. Create templates, process flows and central storage of information, to enable a more uniformed and accurate documentation flow for all imports and exports. Work with Customs and Procurement to maintain the global classification Matrix to include Export ratings, HTS and USHTS classification for inventory Experience in export and import is required. Experience contacting 3rd party shippers Knowledge of compliance. Dynamic 365 or similar ERP system experience. Experience and Qualifications: Minimum 3 years of experience in Transport and Logistics Familiar with and able to apply HS classifications. Knowledge of Aircraft or Space logistics/transport standards and certification requirements. Understanding on Dual Use and Export Control classifications Familiar with freight forwarding, shipping, air, and road transportation, including INCO Terms. Planning and attention to detail, including intermediate or expert in Microsoft Office applications. Knowledge of Health and Safety requirements pertinent to production and stores environment. IATA & IMDG qualified or able to obtain within initial period of employment.
We have an excellent permanent job opportunity for an IT Service Delivery Manager (ITIL). The role will include some travel to sites in Edinburgh, Glasgow and Newcastle. Candidates applying for this role should have the following skills and experience:- At least 5 years' experience within a Microsoft Modern Workplace service delivery/operations capacity. Strong ITIL exposure with accompanying certified accreditation. Ability to travel to customer sites as mentioned is essential. Excellent communication, presentation, facilitation, and negotiation skills are required for this role. A track record of developing strong client relationships, across all levels of an organisation, and a focus on customer satisfaction and improving services. Demonstrated people management experience, leading, and motivating successful teams. Strategic business planning with the ability to translate business requirements into individual, team, and departmental objectives. Experience in developing and implementing effective processes. Commercial experience of managing P&Ls with effective and profitable control. Prior experience in working for a managed service provider is desired but not essential.
04/10/2024
Full time
We have an excellent permanent job opportunity for an IT Service Delivery Manager (ITIL). The role will include some travel to sites in Edinburgh, Glasgow and Newcastle. Candidates applying for this role should have the following skills and experience:- At least 5 years' experience within a Microsoft Modern Workplace service delivery/operations capacity. Strong ITIL exposure with accompanying certified accreditation. Ability to travel to customer sites as mentioned is essential. Excellent communication, presentation, facilitation, and negotiation skills are required for this role. A track record of developing strong client relationships, across all levels of an organisation, and a focus on customer satisfaction and improving services. Demonstrated people management experience, leading, and motivating successful teams. Strategic business planning with the ability to translate business requirements into individual, team, and departmental objectives. Experience in developing and implementing effective processes. Commercial experience of managing P&Ls with effective and profitable control. Prior experience in working for a managed service provider is desired but not essential.
We are recruiting for an Embedded Engineer on contract to be based in Bristol to work for a leading Defence organisation on contract. Overview of department: In this role 4 days per week in the office as a minimum is required due to the secure classification of the work requiring secure network access. Responsibilities: We're a driven team with a passion for software and its successful deployment in battlespace Command and Control (C2) weapon systems. We work on technology that is at the forefront of European missile system design, delivering safe, secure, and reliable products to our customers. We are looking for a capable, adaptable and inquisitive Embedded/Middleware software engineer to join a small talented team to develop Middleware solutions for the next generation of advanced missile systems. Our products require Linux Operating System (OS) migration, configuration and security solutions implementing, so a good experience of Linux is essential for this position. Developing solutions targeting a large range of problems from hardware drivers to web services. This role provides a great opportunity for someone wanting to be involved in many differing areas of software. Working across multiple applications on both land and maritime projects in the systems software department, this role allows for involvement in many of the most advanced missile systems in the world, across multiple warfare domains, and provides a great opportunity for someone wanting to be involved in many differing areas of software. Skillset/experience required: Experience with C or C++ (At least one of these is essential), Ada, and/or JavaScript, Shell Scripting languages with a solid background in software engineering. Experience configuring, securing and maintaining Linux OSs (Redhat and/or Ubuntu) including Kernel configuration and Kernel test. A passion for software engineering, with the ability to innovate and think critically to solve complex software problems with a willingness to develop software skillsets. Knowledge of software design differences between Real Time OSs and Hypervisors would be beneficial. Comfortable working with a team in a collaborative environment, communicating and contributing to design and implementation decisions, and supporting with integration. Experience in the development of software for Commercial off the Shelf (COTS) hardware and be comfortable working with target system hardware.
02/10/2024
Contractor
We are recruiting for an Embedded Engineer on contract to be based in Bristol to work for a leading Defence organisation on contract. Overview of department: In this role 4 days per week in the office as a minimum is required due to the secure classification of the work requiring secure network access. Responsibilities: We're a driven team with a passion for software and its successful deployment in battlespace Command and Control (C2) weapon systems. We work on technology that is at the forefront of European missile system design, delivering safe, secure, and reliable products to our customers. We are looking for a capable, adaptable and inquisitive Embedded/Middleware software engineer to join a small talented team to develop Middleware solutions for the next generation of advanced missile systems. Our products require Linux Operating System (OS) migration, configuration and security solutions implementing, so a good experience of Linux is essential for this position. Developing solutions targeting a large range of problems from hardware drivers to web services. This role provides a great opportunity for someone wanting to be involved in many differing areas of software. Working across multiple applications on both land and maritime projects in the systems software department, this role allows for involvement in many of the most advanced missile systems in the world, across multiple warfare domains, and provides a great opportunity for someone wanting to be involved in many differing areas of software. Skillset/experience required: Experience with C or C++ (At least one of these is essential), Ada, and/or JavaScript, Shell Scripting languages with a solid background in software engineering. Experience configuring, securing and maintaining Linux OSs (Redhat and/or Ubuntu) including Kernel configuration and Kernel test. A passion for software engineering, with the ability to innovate and think critically to solve complex software problems with a willingness to develop software skillsets. Knowledge of software design differences between Real Time OSs and Hypervisors would be beneficial. Comfortable working with a team in a collaborative environment, communicating and contributing to design and implementation decisions, and supporting with integration. Experience in the development of software for Commercial off the Shelf (COTS) hardware and be comfortable working with target system hardware.
We are recruiting for a Document Controller on contract to be based in our clients' offices in either Portsmouth or Stevenage. The roles requires 3 days in the office and remote. SC Clearance required before start Experience of Product Data Management tools (Windchill, Teamcenter, Aras Minerva, etc Previous experience of file/data management tools (MS Office, PDF editor, FTP, Nero, etc.). Overview of the role: As part of the CADM team the role will involve the following: - Ensuring Company guidelines are adhered to, and CM (Configuration Management) best practices are followed. - Provide guidance to the CADM team stakeholders. - Support process production/improvement. - Support CM tools user guides production, CM tools improvement and CM tools new releases training. - Work closely with project, product and service teams while being part of the CADM team. - First line of support and training for the Product Lifecycle Management (PLM) tool/Configuration Management Database (CMDB) users. Responsibilities: Key responsibilities: As part of the CADM team, your responsibilities will cover (not limited to): - Record documents/data in the CMDB. - Control of existing documents in the CMDB. - External/Internal Distribution of documents/data. - Monitor and control the quality of internal documents. - Creation and management of relevant structures in the CMDB. - Monitor and control the state of the CMDB. - Control access to the CMDB. - Support Project team members for CADM related queries, provide guidance on both Document and Data Management and CMDB use. - Propose process improvements. - Support the CADM team members. - Report on activities, CMDB state and documentation/data status. - Support CADM Team Leader. - Manage and control secondary CMDBs access. - First line of support for user issues (troubleshooting) in all CMDBs - Contribute to and produce CMBDs procedures and support process improvement. - Contribute to and produce Data management (DM) processes and support process improvement. - Produce and maintain document templates. - Recording, controlling, maintaining and distributing the controlled data. - Providing reports to the CADM Team Lead and/or the project, product or service teams. - Work in a shared workload environment, you can either be assigned to a specific project, product or service or support many in collaboration with other CADM team members. - You are responsible, jointly with the rest of the CADM team to maintain the PLM/CMDB in a fit state. - You may be required to manage data in more than 1 environment. - You may be required to maintain secondary CMDBs and support users in both administration and training. - You are expected to support more junior and newer members of the CADM team and help them perform to the required standard. Skillset & Experience Essential: - Minimum 2 years document control experience in a technical or data management environment. - Previous experience of file/data management tools (MS Office, PDF editor, FTP, Nero, etc.). - Previous experience of Product Data Management tools (Windchill, Teamcenter, Aras Minerva, etc.) required - Exposure to APQP, CMII would be an asset
30/09/2024
Contractor
We are recruiting for a Document Controller on contract to be based in our clients' offices in either Portsmouth or Stevenage. The roles requires 3 days in the office and remote. SC Clearance required before start Experience of Product Data Management tools (Windchill, Teamcenter, Aras Minerva, etc Previous experience of file/data management tools (MS Office, PDF editor, FTP, Nero, etc.). Overview of the role: As part of the CADM team the role will involve the following: - Ensuring Company guidelines are adhered to, and CM (Configuration Management) best practices are followed. - Provide guidance to the CADM team stakeholders. - Support process production/improvement. - Support CM tools user guides production, CM tools improvement and CM tools new releases training. - Work closely with project, product and service teams while being part of the CADM team. - First line of support and training for the Product Lifecycle Management (PLM) tool/Configuration Management Database (CMDB) users. Responsibilities: Key responsibilities: As part of the CADM team, your responsibilities will cover (not limited to): - Record documents/data in the CMDB. - Control of existing documents in the CMDB. - External/Internal Distribution of documents/data. - Monitor and control the quality of internal documents. - Creation and management of relevant structures in the CMDB. - Monitor and control the state of the CMDB. - Control access to the CMDB. - Support Project team members for CADM related queries, provide guidance on both Document and Data Management and CMDB use. - Propose process improvements. - Support the CADM team members. - Report on activities, CMDB state and documentation/data status. - Support CADM Team Leader. - Manage and control secondary CMDBs access. - First line of support for user issues (troubleshooting) in all CMDBs - Contribute to and produce CMBDs procedures and support process improvement. - Contribute to and produce Data management (DM) processes and support process improvement. - Produce and maintain document templates. - Recording, controlling, maintaining and distributing the controlled data. - Providing reports to the CADM Team Lead and/or the project, product or service teams. - Work in a shared workload environment, you can either be assigned to a specific project, product or service or support many in collaboration with other CADM team members. - You are responsible, jointly with the rest of the CADM team to maintain the PLM/CMDB in a fit state. - You may be required to manage data in more than 1 environment. - You may be required to maintain secondary CMDBs and support users in both administration and training. - You are expected to support more junior and newer members of the CADM team and help them perform to the required standard. Skillset & Experience Essential: - Minimum 2 years document control experience in a technical or data management environment. - Previous experience of file/data management tools (MS Office, PDF editor, FTP, Nero, etc.). - Previous experience of Product Data Management tools (Windchill, Teamcenter, Aras Minerva, etc.) required - Exposure to APQP, CMII would be an asset