Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks
18/09/2024
Full time
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks
Device Product Manager: Our client is an industry leading organisation with a global client base seeking an experienced Device Product Manager to join their Centre of Excellence. The focus is on products and services within the environmental and sustainability sector. They are seeking a passionate and experienced Product Manager to concentrate on our Embedded devices. The ideal candidate will have a strong background in product management, excellent communication skills, and a proven track record of successfully leading product development from concept to launch. This role involves working closely with cross-functional teams, including engineering, marketing, and sales, to deliver products that meet market needs and drive business growth. Education/Experience for the Device Product Manager Degree in Business, Engineering, Computer Science, or a related field 3-5+ years of experience in product management, preferably in Embedded technology Customer-facing skill set managing internal & external stakeholders Strategic thinker with attention to detail Strong analytical and problem-solving skills with a data-driven approach Ability to work effectively in a fast-paced, collaborative environment Awareness of market pricing and ROI for new developments Proficiency in product management tools ie Jira Desirable: Wireless cellular communications ie GPRS, 3G, NB-IoT, LTE-M, Experience of industrial protocols eg DNP3, Modbus SDI-12, Technical background in telemetry or equivalent ie Telco, IT Networks Personal Qualities Passionate about building great products and solving customer problems Customer-focused with a deep understanding of user needs and market dynamics Ability to work on own initiative and as part of a team Innovative thinker with the ability to challenge constructively Highly organised, detail-oriented, and able to manage multiple priorities simultaneously. Excellent communication skills, written and oral Ability to deal with situations in a calm and efficient manner Willingness to learn Must be able to adopt a hands on approach Fluency in English is essential - oral and written Principal Accountabilities for the Device Product Manager Identify and understand the market requirements, trends and competition to develop and communicate the product roadmaps Work closely with engineering, marketing, sales, and customer support teams to provide clear product development prioritisation Define product requirements aligning to roadmaps Understand the importance of the end-user experience, ensuring the product is intuitive, user-friendly, and meets high standards of quality Ensure product documentation including sales collateral and user guides are maintained and easy to use and understand Utilise product performance metrics, making data-driven recommendations for continuous improvement Work closely with sales and marketing to develop go to market strategies Utilise KPI's to measure product success and drive continual improvement This position offers a chance to contribute to both the growth of the company within the environmental/sustainability sector
18/09/2024
Full time
Device Product Manager: Our client is an industry leading organisation with a global client base seeking an experienced Device Product Manager to join their Centre of Excellence. The focus is on products and services within the environmental and sustainability sector. They are seeking a passionate and experienced Product Manager to concentrate on our Embedded devices. The ideal candidate will have a strong background in product management, excellent communication skills, and a proven track record of successfully leading product development from concept to launch. This role involves working closely with cross-functional teams, including engineering, marketing, and sales, to deliver products that meet market needs and drive business growth. Education/Experience for the Device Product Manager Degree in Business, Engineering, Computer Science, or a related field 3-5+ years of experience in product management, preferably in Embedded technology Customer-facing skill set managing internal & external stakeholders Strategic thinker with attention to detail Strong analytical and problem-solving skills with a data-driven approach Ability to work effectively in a fast-paced, collaborative environment Awareness of market pricing and ROI for new developments Proficiency in product management tools ie Jira Desirable: Wireless cellular communications ie GPRS, 3G, NB-IoT, LTE-M, Experience of industrial protocols eg DNP3, Modbus SDI-12, Technical background in telemetry or equivalent ie Telco, IT Networks Personal Qualities Passionate about building great products and solving customer problems Customer-focused with a deep understanding of user needs and market dynamics Ability to work on own initiative and as part of a team Innovative thinker with the ability to challenge constructively Highly organised, detail-oriented, and able to manage multiple priorities simultaneously. Excellent communication skills, written and oral Ability to deal with situations in a calm and efficient manner Willingness to learn Must be able to adopt a hands on approach Fluency in English is essential - oral and written Principal Accountabilities for the Device Product Manager Identify and understand the market requirements, trends and competition to develop and communicate the product roadmaps Work closely with engineering, marketing, sales, and customer support teams to provide clear product development prioritisation Define product requirements aligning to roadmaps Understand the importance of the end-user experience, ensuring the product is intuitive, user-friendly, and meets high standards of quality Ensure product documentation including sales collateral and user guides are maintained and easy to use and understand Utilise product performance metrics, making data-driven recommendations for continuous improvement Work closely with sales and marketing to develop go to market strategies Utilise KPI's to measure product success and drive continual improvement This position offers a chance to contribute to both the growth of the company within the environmental/sustainability sector
Boss Professional Services
Barrow-in-furness, Cumbria
OUTSIDE IR35 - ASAP START - 6 MONTH INITIAL CONTRACT - FULL TIME ON SITE Skills Required: Working in secure environments Network Design (LLD) Cisco Networking (Routing/Switching/DC [ACI]/WAN) - Hands on build/configure/troubleshoot Firewalls (Palo Alto/Cisco) - Hands on build/configure/troubleshoot Authentication (802.1x/Cisco ISE/AD familiarity) - Hands on build/configure/troubleshoot Network management - Hands on build/configure/troubleshoot Load balancing (Netscaler) - Hands on build/configure/troubleshoot Cisco SDA (Software Defined Access) - Hands on build/configure/troubleshoot Meraki - Hands on build/configure/troubleshoot Wi-Fi - Hands on build/configure/troubleshoot Remote access- Hands on build/configure/troubleshoot Mobility: Full-time on-site Barrow-In- Furness - 5 days per week Essentials: Must have live SC Clearance Must hold a valid British Passport Must be Single Nationality (British)
17/09/2024
Contractor
OUTSIDE IR35 - ASAP START - 6 MONTH INITIAL CONTRACT - FULL TIME ON SITE Skills Required: Working in secure environments Network Design (LLD) Cisco Networking (Routing/Switching/DC [ACI]/WAN) - Hands on build/configure/troubleshoot Firewalls (Palo Alto/Cisco) - Hands on build/configure/troubleshoot Authentication (802.1x/Cisco ISE/AD familiarity) - Hands on build/configure/troubleshoot Network management - Hands on build/configure/troubleshoot Load balancing (Netscaler) - Hands on build/configure/troubleshoot Cisco SDA (Software Defined Access) - Hands on build/configure/troubleshoot Meraki - Hands on build/configure/troubleshoot Wi-Fi - Hands on build/configure/troubleshoot Remote access- Hands on build/configure/troubleshoot Mobility: Full-time on-site Barrow-In- Furness - 5 days per week Essentials: Must have live SC Clearance Must hold a valid British Passport Must be Single Nationality (British)