Parker Shaw
Glasgow, Lanarkshire
01/07/2024
Contractor
We are currently recruiting for a Service Desk Technician to ensure the Service Desk performance meets agreed Service Level Indicators, which are currently impacting on Reports and User accessibility to the Official Platform - resulting in a severe degradation of IT service provision. Currently PN requests/issues take longer to process meaning that some users may not be able to work for an extended period of time. Responsibilities: Improving Service Desk Resolution Times Reducing backlog tickets The ability to provide localised onsite IT support in growth sites Allowing additional flexibility to free up resources to fulfil service impacting duties Providing the resources to allow us to undertake remedial work in readiness for an upgraded ITSM Tool and/or Outsourcing Skills: Service Desk experience ITIL Training/practical service management process and procedure experience Technical knowledge required. If you feel you have the skills and experience needed for this role; please do apply now.