Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
13/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator. Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
13/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator. Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
Our Global Technical Solutions client are seeking an Account Coordinator to support MSA. The individual in this role will support the Global Media Sales team by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption. This position is focused on consistent execution excellence, compliance and working collaboratively to solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA. Key Responsibilities: . Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimizations and customer account analysis, PBi dashboard creation and account admin . Build and provide Account team with all client facing reporting requests . Work with Ops teams for creative flighting and changes . Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues . Effectively follow process and guidelines . Review account health and provide optimization recommendations. . Coordinate with team members to manage daily team workload and schedules. . Help foster innovation in tools and processes to make the team more effective and efficient . Stay up to date with new product releases and reporting functionality Required Qualifications: . Readiness and capability to learn the digital marketing ecosystem . Critical thinker who is organized and can make decision based on clear priorities . Problem solver and multitasker who can partner well with other teams . Collaborative teammate who can build successful team relationships with partners . Excellent written and verbal communication skills . Flexible and able to quickly adapt to changing business needs and processes . Positive and creative 'can do' attitude with a strong work ethic . Self-motivated and willing to contribute ideas . Fluency in English+Spanish and English+French and English and Dutch Preferred Qualifications: . Microsoft Advertising Certification or equivalent . Experienced using Excel to analyze information, including data manipulation, VLookups, creating and using pivot tables, and data analysis . Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT) . Search/Programmatic/Display or 1+ years working in a digital media experience sales or customer service People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
13/05/2024
Contractor
Our Global Technical Solutions client are seeking an Account Coordinator to support MSA. The individual in this role will support the Global Media Sales team by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption. This position is focused on consistent execution excellence, compliance and working collaboratively to solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA. Key Responsibilities: . Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimizations and customer account analysis, PBi dashboard creation and account admin . Build and provide Account team with all client facing reporting requests . Work with Ops teams for creative flighting and changes . Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues . Effectively follow process and guidelines . Review account health and provide optimization recommendations. . Coordinate with team members to manage daily team workload and schedules. . Help foster innovation in tools and processes to make the team more effective and efficient . Stay up to date with new product releases and reporting functionality Required Qualifications: . Readiness and capability to learn the digital marketing ecosystem . Critical thinker who is organized and can make decision based on clear priorities . Problem solver and multitasker who can partner well with other teams . Collaborative teammate who can build successful team relationships with partners . Excellent written and verbal communication skills . Flexible and able to quickly adapt to changing business needs and processes . Positive and creative 'can do' attitude with a strong work ethic . Self-motivated and willing to contribute ideas . Fluency in English+Spanish and English+French and English and Dutch Preferred Qualifications: . Microsoft Advertising Certification or equivalent . Experienced using Excel to analyze information, including data manipulation, VLookups, creating and using pivot tables, and data analysis . Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT) . Search/Programmatic/Display or 1+ years working in a digital media experience sales or customer service People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Trumbull County Board Of Developmental Disabilities
Niles, Ohio
The Trumbull County Board of Developmental Disabilities has an excellent opportunity for a Service and Support Administration (SSA) Supervisor in its program. Under the direction of the Service and Support Director, the ideal candidate will directly supervise Service and Support Administrator (SSA) in areas related to eligibility for County Board services: assessing individual needs for services; developing individual service plans (ISP's); establishing individual budgets, assisting individuals with provider selection; ensuring that services are effectively coordinated and provided by providers. Key responsibilities also include overseeing the monitoring process; ensuring that each individual receiving services has a designated person who is responsible for coordination of services in accordance with individual plans; ensuring that SSA's incorporate the results of reviews and identified trends and patterns of unusual incidents and major unusual incidents into ISP's; assisting with crisis situations; providing technical assistance; providing ongoing education to employees; and completing employee evaluations. A Master's Degree in Education, Social Work, Vocational Rehabilitation, Psychology, or related program area is preferred. Previous supervisory experience preferred. A minimum of 5 years' experience in providing direct service to individuals with disabilities is also preferred. Must meet the Ohio Department of Developmental Disabilities requirements to obtain/maintain the Service and Support Administration Supervisor certification. Excellent salary and benefit package. Please submit online application and upload a resume and a letter of interest by May 17, 2024 to Derrick J. Hart, Human Resource Director, Trumbull County Board of Developmental Disabilities. Equal Opportunity Employer/Provider
13/05/2024
Full time
The Trumbull County Board of Developmental Disabilities has an excellent opportunity for a Service and Support Administration (SSA) Supervisor in its program. Under the direction of the Service and Support Director, the ideal candidate will directly supervise Service and Support Administrator (SSA) in areas related to eligibility for County Board services: assessing individual needs for services; developing individual service plans (ISP's); establishing individual budgets, assisting individuals with provider selection; ensuring that services are effectively coordinated and provided by providers. Key responsibilities also include overseeing the monitoring process; ensuring that each individual receiving services has a designated person who is responsible for coordination of services in accordance with individual plans; ensuring that SSA's incorporate the results of reviews and identified trends and patterns of unusual incidents and major unusual incidents into ISP's; assisting with crisis situations; providing technical assistance; providing ongoing education to employees; and completing employee evaluations. A Master's Degree in Education, Social Work, Vocational Rehabilitation, Psychology, or related program area is preferred. Previous supervisory experience preferred. A minimum of 5 years' experience in providing direct service to individuals with disabilities is also preferred. Must meet the Ohio Department of Developmental Disabilities requirements to obtain/maintain the Service and Support Administration Supervisor certification. Excellent salary and benefit package. Please submit online application and upload a resume and a letter of interest by May 17, 2024 to Derrick J. Hart, Human Resource Director, Trumbull County Board of Developmental Disabilities. Equal Opportunity Employer/Provider
Service Desk Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This Service Desk Analyst role will see you working to ITIL standards in a highly professional environment. As well as at least 1 years' experience working on a service desk (for example, as a service desk analyst or service desk administrator), you will ideally have experience of: Working in an ITIL environment Service Desk Support (1st and some 2nd line) Microsoft technologies: SCCM is desirable, as is MS Office, Windows 10 & Active Directory Coming from a professional or regulated working environment ie financial, insurance, legal etc would be desirable Device management (eg mobiles/tablets) In return this Service Desk Analyst will be joining a financial services company with half a century's experience and strong customer loyalty. They promote an amazingly diverse and inclusive culture which focuses on taking care of the wellbeing of their staff and well as providing great work challenges and fantastic career progression! This Service Desk Analyst role has a salary up to £25,000, hybrid working with 2-3 days in the office in Brighton, and a good benefits package including a bonus scheme. To be considered for this Service Desk Analyst position, please send your CV to Rob Goffin at IT Recruitment Solutions now! Service Desk, Support, ITIL, Microsoft, Brighton, Hybrid £25,000 + Bonus + Benefits + Hybrid working
13/05/2024
Full time
Service Desk Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This Service Desk Analyst role will see you working to ITIL standards in a highly professional environment. As well as at least 1 years' experience working on a service desk (for example, as a service desk analyst or service desk administrator), you will ideally have experience of: Working in an ITIL environment Service Desk Support (1st and some 2nd line) Microsoft technologies: SCCM is desirable, as is MS Office, Windows 10 & Active Directory Coming from a professional or regulated working environment ie financial, insurance, legal etc would be desirable Device management (eg mobiles/tablets) In return this Service Desk Analyst will be joining a financial services company with half a century's experience and strong customer loyalty. They promote an amazingly diverse and inclusive culture which focuses on taking care of the wellbeing of their staff and well as providing great work challenges and fantastic career progression! This Service Desk Analyst role has a salary up to £25,000, hybrid working with 2-3 days in the office in Brighton, and a good benefits package including a bonus scheme. To be considered for this Service Desk Analyst position, please send your CV to Rob Goffin at IT Recruitment Solutions now! Service Desk, Support, ITIL, Microsoft, Brighton, Hybrid £25,000 + Bonus + Benefits + Hybrid working
Oracle & Apache Middleware Administrator Place of work: Remote Duration: Permanent and FTC - 6 months Hours of work: Monday - Friday (office hours) About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. In this role, you will work with a team of developers who will be releasing apps in Development and Production environments. Your role will be releasing the apps, ensuring the infrastructure is patched and at the latest releases that will allow the code to be deployed. Middleware administrator must coordinate with Oracle Database Administrators (DBAs), Application Developers, third-party system administrators, and the end-user community. Position Responsibilities: Middleware administrator must coordinate with Oracle Database Administrators (DBAs), Application Developers, third-party system administrators, and the end-user community. Installing and patching Installation, configuration and tuning of Middleware, WebLogic & Apache Tomcat environments. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Perform Migrations: Migrate code between test, Quality Assurance (QA) and production environments. Perform Tuning: Tuning of Middleware, (Products include OBIEE, BI Publisher, and OEM Cloud Control). Develops standards, tuning metrics, and alert thresholds. Create Documentation: Develops a complete set of Middleware documentation describing the current onsite configuration Conduct pro-active system improvement work where appropriate Maintain services once they are live by measuring and monitoring availability, latency, and overall system health with automated alerts. Interpreting Java stack traces and initiating thread dumps within Tomcat server instances Technical Competencies: Linux PL/SQL ITIL CI/CD pipeline Jenkins Troubleshooting Deployments Monitoring Tool Incident Management Git/Bit Bucket Migrating on premise/cloud environments Other Competencies: Must be able to communicate clearly, both orally and with written communications. Conduct Troubleshooting: Work with the Application Developers, System Admins and Oracle DBA to resolve application problems. Develop Best Practices whilst keeping up with the latest market trends Linux: Must have a functional knowledge of Linux Scripting and file management commands. RHEL specifically Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
13/05/2024
Oracle & Apache Middleware Administrator Place of work: Remote Duration: Permanent and FTC - 6 months Hours of work: Monday - Friday (office hours) About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. In this role, you will work with a team of developers who will be releasing apps in Development and Production environments. Your role will be releasing the apps, ensuring the infrastructure is patched and at the latest releases that will allow the code to be deployed. Middleware administrator must coordinate with Oracle Database Administrators (DBAs), Application Developers, third-party system administrators, and the end-user community. Position Responsibilities: Middleware administrator must coordinate with Oracle Database Administrators (DBAs), Application Developers, third-party system administrators, and the end-user community. Installing and patching Installation, configuration and tuning of Middleware, WebLogic & Apache Tomcat environments. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Perform Migrations: Migrate code between test, Quality Assurance (QA) and production environments. Perform Tuning: Tuning of Middleware, (Products include OBIEE, BI Publisher, and OEM Cloud Control). Develops standards, tuning metrics, and alert thresholds. Create Documentation: Develops a complete set of Middleware documentation describing the current onsite configuration Conduct pro-active system improvement work where appropriate Maintain services once they are live by measuring and monitoring availability, latency, and overall system health with automated alerts. Interpreting Java stack traces and initiating thread dumps within Tomcat server instances Technical Competencies: Linux PL/SQL ITIL CI/CD pipeline Jenkins Troubleshooting Deployments Monitoring Tool Incident Management Git/Bit Bucket Migrating on premise/cloud environments Other Competencies: Must be able to communicate clearly, both orally and with written communications. Conduct Troubleshooting: Work with the Application Developers, System Admins and Oracle DBA to resolve application problems. Develop Best Practices whilst keeping up with the latest market trends Linux: Must have a functional knowledge of Linux Scripting and file management commands. RHEL specifically Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Methods is currently recruiting for a DevSecOps Engineer (Cyber) Consultant to join our team on a permanent basis. This role will be based on-site Requirements Specialised in cloud management of platforms, applications, data and supporting infrastructure in the capacity of a system administrator of either the AWS or Azure platform Developing automation to support continuous delivery of changes using technologies on the Azure platform. Developing infrastructure as a service configuration to automate the creation of infrastructure and platforms to host test and production systems Building and setting up new development tools and infrastructure Understanding the needs of stakeholders and conveying this to developers Working on ways to automate and improve development and release processes Testing and examining code written by others and analysing results Ensuring that systems are safe and secure against cybersecurity threats Familiar with the NCSC secure design principles Familiar with managing security of cloud platforms, including administration of secrets, tokens and certificates. Working with Architects, Data and Software Engineers to ensure that development follows established processes and works as intended Planning out projects and being involved in project management decisions Responsible for the design, security, and maintenance of cloud infrastructure Making and guiding effective decisions, explaining clearly how the decision has been reached with the ability to understand and resolve technical disputes across varying levels of complexity and risk. Communicating effectively across organisational, technical and political boundaries to understand the context and how to make complex and technical information and language simple and accessible for non-technical audiences. Understanding of how to expose data from systems (for example, through APIs), link data from multiple systems and deliver streaming services. Ensuring that risks associated with deployment are adequately understood and documented. Ideal Candidates will demonstrate: Experience working across cyber security teams would be beneficial Solid infrastructure design experience for both on-prem and cloud, to implement or migrate applications and databases to Azure. Solid experience in a range of technologies and be able to make assessments as to what is best to be used for the projects and the organisation. As well as suggest and develop innovative approaches within constrained projects and environments. Strong experience in software development, change/release management processes, and technical governance to fully understand the typical life cycle and maintenance of live systems. Ability to work with containerization platforms such as Kubernetes, PKS, Docker; cloud provisioning software, including Ansible, Terraform, Azure blueprints, ARM templates; and application performance analysis and monitoring Experience of functional and non-functional testing including automated deployment experience of applications and databases. Understanding of the government digital service manual and standards across Discovery/Alpha/Beta/Live phases. Understanding of SaaS, PaaS, IaaS technologies and the implications of their use compared with bespoke development. Being able to provide training, support and mentoring to the wider business Knowledge of how to ensure that risks associated with deployment are adequately understood and documented. Desirable Skills & Experience: Worked as part of a system support team, managing live systems and triaging & resolving incidents to resolution including management of known defects and issues. Worked as part of multi-disciplinary project team. Experience with Terraform to deploy cloud infrastructure in Azure Experience with Azure DevOps and GitHub Actions to automate the build and deploy of containerised applications Experience implementing effective instrumentation to monitor applications Experience implementing SAST and DAST tooling in deployment pipelines like Trivvy and SonarQube Experience of both AWS and Azure Dev Ops tooling. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview. Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus - based on company and individual performance Life Assurance - of 4 times base salary Private Medical Insurance - which is non-contributory (spouse and dependants included) Worldwide Travel Insurance - which is non-contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel - season ticket loan, cycle to work scheme For a full list of benefits please visit our website
13/05/2024
Full time
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Methods is currently recruiting for a DevSecOps Engineer (Cyber) Consultant to join our team on a permanent basis. This role will be based on-site Requirements Specialised in cloud management of platforms, applications, data and supporting infrastructure in the capacity of a system administrator of either the AWS or Azure platform Developing automation to support continuous delivery of changes using technologies on the Azure platform. Developing infrastructure as a service configuration to automate the creation of infrastructure and platforms to host test and production systems Building and setting up new development tools and infrastructure Understanding the needs of stakeholders and conveying this to developers Working on ways to automate and improve development and release processes Testing and examining code written by others and analysing results Ensuring that systems are safe and secure against cybersecurity threats Familiar with the NCSC secure design principles Familiar with managing security of cloud platforms, including administration of secrets, tokens and certificates. Working with Architects, Data and Software Engineers to ensure that development follows established processes and works as intended Planning out projects and being involved in project management decisions Responsible for the design, security, and maintenance of cloud infrastructure Making and guiding effective decisions, explaining clearly how the decision has been reached with the ability to understand and resolve technical disputes across varying levels of complexity and risk. Communicating effectively across organisational, technical and political boundaries to understand the context and how to make complex and technical information and language simple and accessible for non-technical audiences. Understanding of how to expose data from systems (for example, through APIs), link data from multiple systems and deliver streaming services. Ensuring that risks associated with deployment are adequately understood and documented. Ideal Candidates will demonstrate: Experience working across cyber security teams would be beneficial Solid infrastructure design experience for both on-prem and cloud, to implement or migrate applications and databases to Azure. Solid experience in a range of technologies and be able to make assessments as to what is best to be used for the projects and the organisation. As well as suggest and develop innovative approaches within constrained projects and environments. Strong experience in software development, change/release management processes, and technical governance to fully understand the typical life cycle and maintenance of live systems. Ability to work with containerization platforms such as Kubernetes, PKS, Docker; cloud provisioning software, including Ansible, Terraform, Azure blueprints, ARM templates; and application performance analysis and monitoring Experience of functional and non-functional testing including automated deployment experience of applications and databases. Understanding of the government digital service manual and standards across Discovery/Alpha/Beta/Live phases. Understanding of SaaS, PaaS, IaaS technologies and the implications of their use compared with bespoke development. Being able to provide training, support and mentoring to the wider business Knowledge of how to ensure that risks associated with deployment are adequately understood and documented. Desirable Skills & Experience: Worked as part of a system support team, managing live systems and triaging & resolving incidents to resolution including management of known defects and issues. Worked as part of multi-disciplinary project team. Experience with Terraform to deploy cloud infrastructure in Azure Experience with Azure DevOps and GitHub Actions to automate the build and deploy of containerised applications Experience implementing effective instrumentation to monitor applications Experience implementing SAST and DAST tooling in deployment pipelines like Trivvy and SonarQube Experience of both AWS and Azure Dev Ops tooling. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview. Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus - based on company and individual performance Life Assurance - of 4 times base salary Private Medical Insurance - which is non-contributory (spouse and dependants included) Worldwide Travel Insurance - which is non-contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel - season ticket loan, cycle to work scheme For a full list of benefits please visit our website
We are currently looking on behalf of one of our important clients for a Atlassian System Administrator (JIRA/Confluence). The role is a permanent position based in Fribourg Canton & comes with some home office flexibility. Your Role: Operate & maintain internal task management & wiki tools (JIRA/Confluence). Develop, implement & ensure standards & guidelines for the tools & their application. Ensure support for users, Continuously develop tools including the implementation & update of new & existing features, plugins & releases. Act as a first point of contact for user questions & support. Consult & support migration & implementation of processes in JIRA & Confluence. Create & configure Confluence areas & JIRA projects. Assist in the creation & management of Global Confluence Template documents. Develop, deliver & update training sessions & material for users from beginner to administrator level. Maintain contact with external providers (service providers, Atlassian & third party application vendors). Your Skills & Experience: From 1 to 7 years of professional experience with Jira & Confluence including experience from both a User & Administration perspective. Ideally experienced in Programming (eg JavaScript or Python) & Software Tools. Any experience in Agile methods is considered a plus. Your Profile: Completed Computer Science education. Strong communication skills & both customer & team-oriented. Fluent in English (spoken & written), German language skills are considered highly advantageous.
13/05/2024
Full time
We are currently looking on behalf of one of our important clients for a Atlassian System Administrator (JIRA/Confluence). The role is a permanent position based in Fribourg Canton & comes with some home office flexibility. Your Role: Operate & maintain internal task management & wiki tools (JIRA/Confluence). Develop, implement & ensure standards & guidelines for the tools & their application. Ensure support for users, Continuously develop tools including the implementation & update of new & existing features, plugins & releases. Act as a first point of contact for user questions & support. Consult & support migration & implementation of processes in JIRA & Confluence. Create & configure Confluence areas & JIRA projects. Assist in the creation & management of Global Confluence Template documents. Develop, deliver & update training sessions & material for users from beginner to administrator level. Maintain contact with external providers (service providers, Atlassian & third party application vendors). Your Skills & Experience: From 1 to 7 years of professional experience with Jira & Confluence including experience from both a User & Administration perspective. Ideally experienced in Programming (eg JavaScript or Python) & Software Tools. Any experience in Agile methods is considered a plus. Your Profile: Completed Computer Science education. Strong communication skills & both customer & team-oriented. Fluent in English (spoken & written), German language skills are considered highly advantageous.
Request Technology - Craig Johnson
Chicago, Illinois
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
10/05/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
10/05/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying up to £50,000 + 15% bonus on a hybrid basis (3 days PW) to be located in Chatham. To be considered for this fast paced and challenging vacancy you must has recent hands on capabilities in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been successful Monitoring the application on the IBM estate, BRMS, Replication, Mentor and coach L3 Administrators in order to enhance knowledge Experience requirements: Excellent troubleshooting skills to trace root cause Robust understanding of Incident and problem management Windows server knowledge knowledge is essential. Application Support experience is essential. Strong experience of working with production iSeries environments. Pervious experience supporting applications in a financial services environment is desirable. ITIL® Foundation Certification is desirable This exciting opportunity comes with an excellent corporate benefits package, career opportunities, salary reviews and training.
10/05/2024
Full time
iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying up to £50,000 + 15% bonus on a hybrid basis (3 days PW) to be located in Chatham. To be considered for this fast paced and challenging vacancy you must has recent hands on capabilities in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been successful Monitoring the application on the IBM estate, BRMS, Replication, Mentor and coach L3 Administrators in order to enhance knowledge Experience requirements: Excellent troubleshooting skills to trace root cause Robust understanding of Incident and problem management Windows server knowledge knowledge is essential. Application Support experience is essential. Strong experience of working with production iSeries environments. Pervious experience supporting applications in a financial services environment is desirable. ITIL® Foundation Certification is desirable This exciting opportunity comes with an excellent corporate benefits package, career opportunities, salary reviews and training.
Are you an Senior IT Infrastructure Engineer or IT Systems Administrator with a really good understanding of ITIL Service Management, and experience with release management as well as configuration management? Client Details A well known Technology Company Description You will be joining a small team of Senior IT Engineers/Senior System Administrators within a company that really invests in their people in terms of training and development. In this role you will be rewarded with a competitive salary of up to £65,000 per annum depending on experience with a host of further benefits including an annual discretionary bonus, lots of on-the-job learning, a competitive pension scheme and MUCH MORE! If this sounds interesting to you, please read on What you will bring to the role: Professional exposure to Virtualization Technologies; VMWare, Hyper-V, vSphere etc. Working experience of Networks, Software Configuration and Release Management. Understanding of ITIL Service Management. Exposure to Windows (Active Directory, DNS, DHCP, IP, Switching/Routing, Security). Any knowledge of Linux would be a bonus Profile The Successful Applicant: This is a great role for someone who is an experienced Senior IT Engineer, or Systems Administrator looking to grow and develop your current skill set. Coming from a Service Desk or IT Support background would be a beneficial. PLEASE NOTE - This role does involve travel Monday to Thursday to the Portsmouth site for training for up to between 9-12 months. All expenses for this will be covered. The role will then be based permanently in Glasgow. Job Offer What's on offer: Salary up to £65,000 depending on experience. Competitive Pension. Annual discretionary bonus. Retail Discounts. AND MUCH MORE! If this opportunity sounds exciting to you then you should APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
10/05/2024
Full time
Are you an Senior IT Infrastructure Engineer or IT Systems Administrator with a really good understanding of ITIL Service Management, and experience with release management as well as configuration management? Client Details A well known Technology Company Description You will be joining a small team of Senior IT Engineers/Senior System Administrators within a company that really invests in their people in terms of training and development. In this role you will be rewarded with a competitive salary of up to £65,000 per annum depending on experience with a host of further benefits including an annual discretionary bonus, lots of on-the-job learning, a competitive pension scheme and MUCH MORE! If this sounds interesting to you, please read on What you will bring to the role: Professional exposure to Virtualization Technologies; VMWare, Hyper-V, vSphere etc. Working experience of Networks, Software Configuration and Release Management. Understanding of ITIL Service Management. Exposure to Windows (Active Directory, DNS, DHCP, IP, Switching/Routing, Security). Any knowledge of Linux would be a bonus Profile The Successful Applicant: This is a great role for someone who is an experienced Senior IT Engineer, or Systems Administrator looking to grow and develop your current skill set. Coming from a Service Desk or IT Support background would be a beneficial. PLEASE NOTE - This role does involve travel Monday to Thursday to the Portsmouth site for training for up to between 9-12 months. All expenses for this will be covered. The role will then be based permanently in Glasgow. Job Offer What's on offer: Salary up to £65,000 depending on experience. Competitive Pension. Annual discretionary bonus. Retail Discounts. AND MUCH MORE! If this opportunity sounds exciting to you then you should APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Confluence/Jira Administrator. This role will focus on Atlassian products and administrating/integrating Confluence and Jira. This person will need experience working in a Windows environment and AWS cloud. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Qualifications: Bachelor's degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. 3+ years of experience in implementing Atlassian products. Experience with RESTful APIs, JSON, and XML. Experience with Agile/Scrum or DevOps methodologies. Experience with SQL, Python, PowerShell, or other Scripting languages Experience with System and Data Architecture Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools
09/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Confluence/Jira Administrator. This role will focus on Atlassian products and administrating/integrating Confluence and Jira. This person will need experience working in a Windows environment and AWS cloud. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Qualifications: Bachelor's degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. 3+ years of experience in implementing Atlassian products. Experience with RESTful APIs, JSON, and XML. Experience with Agile/Scrum or DevOps methodologies. Experience with SQL, Python, PowerShell, or other Scripting languages Experience with System and Data Architecture Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools
Database Administrator (SQL/Oracle) Grangemouth (Onsite) £50,000 + benefits My client a global company with 36 businesses across 29 countries and 194 sites worldwide. Is looking for a SQL DBA to work on site at their Grangemouth office. We are looking for a talented Database System Administrator (DBA) for a permanent role in our applications support team. Reporting to the Applications Team Leader, you'll maintain our Oracle and MS SQL database estate for optimal performance, security, and integrity. Responsibilities include software patching, policy creation, and collaboration with stakeholders and 3rd party suppliers. Travel to Grangemouth is required, and you'll participate in the IT Apps team on-call rota. Key Accountabilities Technical support and development tasks Define business requirements in collaboration with stakeholders Support IT Strategy and drive service improvements Complete project activity tasks with the project manager Maintain a Cybersecurity standard compliant database estate Kry skills Oracle Database Administration skills (from 10g onwards) SQL Server Administration skills (SQLSERVER 2008 onwards) Proficiency in Oracle RMAN configuration and management Extensive knowledge of backup and recovery operations DBMS monitoring, troubleshooting, and optimization skills Experience in SQL, PL/SQL, and T-SQL development and tuning Familiarity with Middleware systems (IIS, WebSphere, Weblogic) Deployment and environment management experience Scripting and development skills Strong analytical and problem-solving abilities Understanding of the Software Development Life Cycle (SDLC) Experience in database design or data architecture principles Benefits include: 34 days of holiday, Benefits Platform (discounts on high street stores, etc.), Up to 20% Discretionary Bonus Opportunity, Contributory Pension (employer contributions), Free On-site Gym & Classes, Employee Assistance Programme, Enhanced maternity leave, Salary Sacrifice Car and Cycle to Work Scheme
09/05/2024
Full time
Database Administrator (SQL/Oracle) Grangemouth (Onsite) £50,000 + benefits My client a global company with 36 businesses across 29 countries and 194 sites worldwide. Is looking for a SQL DBA to work on site at their Grangemouth office. We are looking for a talented Database System Administrator (DBA) for a permanent role in our applications support team. Reporting to the Applications Team Leader, you'll maintain our Oracle and MS SQL database estate for optimal performance, security, and integrity. Responsibilities include software patching, policy creation, and collaboration with stakeholders and 3rd party suppliers. Travel to Grangemouth is required, and you'll participate in the IT Apps team on-call rota. Key Accountabilities Technical support and development tasks Define business requirements in collaboration with stakeholders Support IT Strategy and drive service improvements Complete project activity tasks with the project manager Maintain a Cybersecurity standard compliant database estate Kry skills Oracle Database Administration skills (from 10g onwards) SQL Server Administration skills (SQLSERVER 2008 onwards) Proficiency in Oracle RMAN configuration and management Extensive knowledge of backup and recovery operations DBMS monitoring, troubleshooting, and optimization skills Experience in SQL, PL/SQL, and T-SQL development and tuning Familiarity with Middleware systems (IIS, WebSphere, Weblogic) Deployment and environment management experience Scripting and development skills Strong analytical and problem-solving abilities Understanding of the Software Development Life Cycle (SDLC) Experience in database design or data architecture principles Benefits include: 34 days of holiday, Benefits Platform (discounts on high street stores, etc.), Up to 20% Discretionary Bonus Opportunity, Contributory Pension (employer contributions), Free On-site Gym & Classes, Employee Assistance Programme, Enhanced maternity leave, Salary Sacrifice Car and Cycle to Work Scheme
Do you have 5+ years of experience in System Administration, Network and Security? We are looking for an EU National (due to security clearance) to join our team in Brussels. Requirements : 5+ years of experience in Network and Security Administration Strong background in Cisco products, Routers and Switches For security, F5 or Palo Alto Basic knowledge of monitoring tools Cacti, Anomaly Detective and Splunk or similar Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working Language(s): English (fluent) Certifications: Minimum 1 technical certification: CCDP/CCNP, CCNA, CCDE/CCIE, CCAr or relevant certifications of F5, Juniper, Palo Alto ITIL v3 Job Description: You will work in an Infrastructure Management Operations team. Your duties and responsibilities will include: Monitoring the network infrastructure by use of the available tools in order to make sure that end-to-end network connection(LAN/WAN) is available, fast, reliable and secure, at all times, in HQs (all buildings), in all Delegations and between them Informing/alerting the responsible service component owner in case of any abnormalities. Taking corrective action as needed Management of HP Switches in HQ and Delegations (including Installation configuration - troubleshooting) Perform daily, weekly and monthly operational tasks Participate in the 2nd line support, Problem Management and on-call standby service Debugging and analysing of reported problems and escalated incidents Drafting operational guidelines, procedures, installation notices and scripts for the integration, installation and upgrade of aforementioned component services Assistance with roll-out of new ICT infrastructure projects Operate in accordance with the defined ITIL processes and procedures.
09/05/2024
Do you have 5+ years of experience in System Administration, Network and Security? We are looking for an EU National (due to security clearance) to join our team in Brussels. Requirements : 5+ years of experience in Network and Security Administration Strong background in Cisco products, Routers and Switches For security, F5 or Palo Alto Basic knowledge of monitoring tools Cacti, Anomaly Detective and Splunk or similar Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working Language(s): English (fluent) Certifications: Minimum 1 technical certification: CCDP/CCNP, CCNA, CCDE/CCIE, CCAr or relevant certifications of F5, Juniper, Palo Alto ITIL v3 Job Description: You will work in an Infrastructure Management Operations team. Your duties and responsibilities will include: Monitoring the network infrastructure by use of the available tools in order to make sure that end-to-end network connection(LAN/WAN) is available, fast, reliable and secure, at all times, in HQs (all buildings), in all Delegations and between them Informing/alerting the responsible service component owner in case of any abnormalities. Taking corrective action as needed Management of HP Switches in HQ and Delegations (including Installation configuration - troubleshooting) Perform daily, weekly and monthly operational tasks Participate in the 2nd line support, Problem Management and on-call standby service Debugging and analysing of reported problems and escalated incidents Drafting operational guidelines, procedures, installation notices and scripts for the integration, installation and upgrade of aforementioned component services Assistance with roll-out of new ICT infrastructure projects Operate in accordance with the defined ITIL processes and procedures.
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
08/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
08/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
08/05/2024
Full time
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
08/05/2024
Full time
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
An exciting opportunity has arisen to join a global organisation as a Senio r Associate - IT Site Services Technician on a Contract basis in Poland , having good experience in IT Site Services . You will playing a key role in steering the End user requests and issues at local office and remote support. Skills: Having atleast 3 - 5 years of experience in System administrator/IT Technician Mobile Device Management, MFA Configuration in End user Systems Microsoft O356, One Drive, Share point, Digital Certificates configuration on end user systems Responsible for assets management & inventory includes Systems, Laptop's, Office IT equipment Audio & Video conferencing equipment management Ensure up & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room Installing and Configuring VPN's on end user systems Troubleshooting basic Network related issues and WIFI issues. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Knowledge on Google Workspace is additional knowledge Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office versions and any other authorized desktop applications Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and office AV equipment Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Configuration of Network Printers and Shared Printers Providing solutions at Desktop level support and application level System Related problems, Software Installations, Antivirus updating Performing LAN and WAN administration tasks as required. Perform both onsite and remote Help Desk tasks end-to-end Upgrading Operating System & Antivirus patches in users laptops and desktops Troubleshooting issues by administering on client machines remotely using remote desktop (RDP) or by through SCCM Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills. Excellent customer service skills that build high levels of customer satisfaction for internal and external clients. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg, management, individual contributors. Having Strong experience in agile ways of working. A degree in a computer science or a related field is desirable but not essential. If this position sounds of interest, please send across an updated CV and a member of the resource team will be in contact to proceed with your application.
08/05/2024
Contractor
An exciting opportunity has arisen to join a global organisation as a Senio r Associate - IT Site Services Technician on a Contract basis in Poland , having good experience in IT Site Services . You will playing a key role in steering the End user requests and issues at local office and remote support. Skills: Having atleast 3 - 5 years of experience in System administrator/IT Technician Mobile Device Management, MFA Configuration in End user Systems Microsoft O356, One Drive, Share point, Digital Certificates configuration on end user systems Responsible for assets management & inventory includes Systems, Laptop's, Office IT equipment Audio & Video conferencing equipment management Ensure up & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room Installing and Configuring VPN's on end user systems Troubleshooting basic Network related issues and WIFI issues. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Knowledge on Google Workspace is additional knowledge Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office versions and any other authorized desktop applications Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and office AV equipment Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Configuration of Network Printers and Shared Printers Providing solutions at Desktop level support and application level System Related problems, Software Installations, Antivirus updating Performing LAN and WAN administration tasks as required. Perform both onsite and remote Help Desk tasks end-to-end Upgrading Operating System & Antivirus patches in users laptops and desktops Troubleshooting issues by administering on client machines remotely using remote desktop (RDP) or by through SCCM Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills. Excellent customer service skills that build high levels of customer satisfaction for internal and external clients. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg, management, individual contributors. Having Strong experience in agile ways of working. A degree in a computer science or a related field is desirable but not essential. If this position sounds of interest, please send across an updated CV and a member of the resource team will be in contact to proceed with your application.