NO SPONSORSHIP

CONFERENCE CENTER TECHNOLOGY SPECIALIST II/AV Troubleshooting

SALARY: $85k -$100k plus discretionary bonus

Washington DC 20004

Needs to be in office 5 days

Looking for a candidate with experience doing conference center AV troubleshooting, setup, audio conferences, microphones, sound systems, speakerphones, conference calls setup and maintain visiting user offices. LCD projector sound systems speaker phones conference calls Crestron program outlook 365 Microsoft office suite PowerPoint must be working towards or have Avixa CTS certification 5 years AV experience in a conference center environment

Strong analytical reasoning and AV troubleshooting skills are a plus. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Excellent verbal and written communication skills are necessary in addition to having a strong customer service commitment.

• Support the day-to-day Conference Center Technology operational needs.
• Assist the DC conference technology supervisor with organizing and documenting all aspect of conference technology.
• Help upkeep documentation on all maintenance activities including any equipment changes and incident reports.
• Set up audio conferences (microphones, sound systems, speakerphones, conference calls)
• Set up and maintain visiting attorney offices.
• Set up presentation equipment (LCD projectors, screens, videos)
• Laptops (webcasts, network connections)
• Ensure daily that all onsite Conference Center Technology systems are fully functional.
• Perform system maintenance as scheduled and work with vendors as required.
• Exhibit helpful, customer service-oriented attitude with team members and end-users.
• Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution.
• General knowledge and troubleshooting of the firm's standard hardware such as laptop and related programs.
• General knowledge and troubleshooting of the firm's standard applications such as Outlook 365 and Microsoft Office Suite applications.
• Strong Knowledge of Microsoft PowerPoint
• Strong Knowledge of ZOOM, Microsoft Teams, Webex and other unified commination platforms

Qualifications & Requirements

• 5 years of AV experience in a conference center environment.
• Must be working towards or have an AVIXA CTS certification and maintained during employment.
• Exceptional customer service abilities.
• Superior oral and written communication and problem-solving/strategizing skills.
• Ability to lift at least 30 pounds and able to move freely within the workplace.
• Willingness to learn and adapt to new systems and procedures/stay current with AV technology.
• Flexibility in daily work hours to meet the conference client's needs including weekends.