As Senior Infrastructure Engineer, you will work within the IT Infrastructure Engineering team; reporting into the Lead Infrastructure Engineer. This is a 3rd line role responsible for the investigation, root cause analysis and resolution of incidents and problems that are escalated from 1st and 2nd line support teams. You will be expected to produce Knowledge Based Articles (KBAs) to share resolutions to common issues and make recommendations on how to prevent future incidents. The 3rd line team is also responsible for the deployment and support of infrastructure components that underpin the End User Device Platforms.

Essential skills and knowledge

• Microsoft Endpoint Manager (Intune) administration, including familiarity with Autopilot deployment and device enrolment, the ability to create and deploy applications, device configuration and endpoint security policies, operating system and application patching
• Windows and IOS end user device and operating system support
• The ability to support a Cloud based print solution
• Microsoft Entra ID administration and troubleshooting
• Administration, troubleshooting, and reporting on Cloud based Zero Trust Platform
• A collaborative approach to working both within the Infrastructure Engineering teams and with other DDaT functions as required

Desirable skills and knowledge

• Practical knowledge of Linux and Ansible
• Experience of SNMP and Agent based infrastructure monitoring
• End User device management and application delivery and life cycle management using System Center Configuration Manager (SCCM)
• Installation, support, monitoring, and maintenance of Microsoft Technologies such as Active Directory, Group Policy, Exchange, PowerShell, DNS, DHCP, Certificate Services, ADFS, Failover Clustering
• Installation, support, monitoring, and maintenance of Server Operating Systems (Windows and Linux)
• Installation, support, monitoring, and maintenance of virtualisation technologies

If you feel you have the skills and experience needed for this role; please do apply now.