We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance.

Your Role:

• Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony.
• Manage incidents & requests in a ticketing system.
• Analyze & develop solutions for the sustainable safeguarding of client services.
• Create & maintain specific user & operational documentation.
• Partage in Active Directory User Management, Device Management & Mobile Device Management.
• Set up, configure & deploy clients & organize & execute hardware replacements globally.
• Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware.

Your Skills:

• At least 2 years of professional experience in IT Support.
• Sound expertise in Microsoft Operating Systems & M365 Office products.

Your Profile:

• Further Educated in Computer Science or similar.
• Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented
• A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.