Not to be missed long term, fully remote contract opportunity for an Application Support Engineer to join a Global Organisation.

Duties

• Installation and configuration of Client Suite
• Provide 2nd level support including fixes, upgrades, and maintenance
• Coordinate with development team on issues requiring changes in the software to meet customer needs.
• Conduct user and technical training to improve customer ability on the use and administration of the Client Software.
• Document, publish and share knowledge articles on support experiences as part of division's online knowledge base.

Essential skills

• Working knowledge of relational databases; SQL programming; Java and application Servers.
• Advanced Analytical skills: Ability to diagnose & conclude systems and operational issues

Desirable skills

• Knowledge of operational management, metrics-based processes, and service delivery under ITIL

Required experience

• 10+ years' experience (Senior) in deployment of information systems and services, particularly in developing countries.
• Extended working knowledge of ticketing system(s), including issues' prioritization, escalation and administration.

Desirable experience

• Systems' deployment and/or support on the cloud

Please get in touch for further details.