Genesys Purecloud Developer, £500-550 per day inside IR35

6 months initially, Remote Working

Bench IT require a number of experienced Genesys Purecloud Developers to join a large organisation starting ASAP working remotely.

The successful candidate should have the skills and experience included below:

• Expertise with Genesys Purecloud
• Experience with web integration/Social Media and Chat bots
• Strong understanding of contact center concepts, architectures, protocols, and standards
• Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels
• Integrate chatbots with Back End systems APIs and third party services to provide seamless end to end solutions
• Continuously optimize chatbot performance and functionality based on user feedback and analytics insights
• Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies
• Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks
• Understanding of NLP techniques including intent recognition entity extraction and dialogue management
• Experience in contact center technology implementation, with a focus on Genesys solutions
• Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable

Genesys Purecloud Developer, £500-550 per day inside IR35

6 months initially, Remote Working