I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Stoke-on-Trent. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Stoke and office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology on .
17/10/2024
Full time
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Stoke-on-Trent. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Stoke and office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology on .
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Melton. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Melton office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology.
17/10/2024
Full time
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Melton. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Melton office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology.
Key Skills : Dynamics 365 CRM Architect + Power Platform Architect + Power Pages Required skill: Microsoft Dynamics - Sales, Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
17/10/2024
Full time
Key Skills : Dynamics 365 CRM Architect + Power Platform Architect + Power Pages Required skill: Microsoft Dynamics - Sales, Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL. Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining & monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Please Note: The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. *Applicants MUST HAVE 2-3+ years of supporting Web Applications (SaaS, bespoke development etc), it is not a Technical Infrastructure or Servce Desk role*. Technical skills & experience for the IT Product Support role: Minimum 3 years experience in supporting Web Applications, Linux &/or Windows, software. installation, troubleshooting, with the ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL.
16/10/2024
Full time
Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL. Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining & monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Please Note: The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. *Applicants MUST HAVE 2-3+ years of supporting Web Applications (SaaS, bespoke development etc), it is not a Technical Infrastructure or Servce Desk role*. Technical skills & experience for the IT Product Support role: Minimum 3 years experience in supporting Web Applications, Linux &/or Windows, software. installation, troubleshooting, with the ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL.
Role - Genesys Solution Architect Duration - 3 months Location - Sheffield 2 hybrid 3 days p/week We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Genesys Solution Architect for one of their Clients based in Sheffield (Hybrid). IR35: This role is Inside of IR35 Role Details: Principal responsibilities Lead and own the development and implementation of Contact Center architecture strategy and standards pertinent to the client's Channels strategy. Introduce new practices, processes, operating model, techniques, products, services, technologies and standards where needed against identified use cases, via the appropriate governance bodies. Responsible for supporting the business to define a coherent technology change portfolio that enables delivery of the global business/global function strategy and then decomposing the portfolio into requirements that can be delivered in a single DevOps Product Team, or where appropriate, defining programmes required to co-ordinate delivery of complex change across the client's business areas. Act as the recognised technical expert associated with the relevant client business area domain/systems. Accountable design authority for technology decisions and leadership of the appropriate governance bodies. Review services provided against client business area strategy and benchmark internally/externally as appropriate. Stay abreast of technology trends and advise Technology and the business about potential benefits/impacts. Provide a consultancy role to Technology and business teams where appropriate. Where appropriate, provide full life cycle architectural guidance to development teams and ensure quality technical deliverables. Lead a customer-centred culture. Champion activities encouraging outstanding service and/or enhancing customer advocacy. Define the scope of the strategic responsibility for architecture against their aligned remit area. Requirements To be successful in this role, you should meet the following requirements: 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology Experience with Microsoft Office products - O365, PowerPoint, Word, teams and Excel Experience with Confluence, JIRA, Kanban boards tec Strong analysis skills -definition of use cases/sequence diagrams with be essential Operating in an Agile based methodology environment Cloud experience - AWS certification preferred Experience operating with third party vendor operations Multi-market project so flexibility and experience in operating in this environment would be a must have Bachelor Degree The successful candidate will also meet the following requirements: (Good to have Requirements) Experience of regulatory approvals Creation of Solution Design Documentation from Business Architecture through to the Infrastructure Experience with security architecture Eagerness to learn new things Familiarity with AGILE methodology and DevOps and ITIL framework. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
16/10/2024
Contractor
Role - Genesys Solution Architect Duration - 3 months Location - Sheffield 2 hybrid 3 days p/week We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Genesys Solution Architect for one of their Clients based in Sheffield (Hybrid). IR35: This role is Inside of IR35 Role Details: Principal responsibilities Lead and own the development and implementation of Contact Center architecture strategy and standards pertinent to the client's Channels strategy. Introduce new practices, processes, operating model, techniques, products, services, technologies and standards where needed against identified use cases, via the appropriate governance bodies. Responsible for supporting the business to define a coherent technology change portfolio that enables delivery of the global business/global function strategy and then decomposing the portfolio into requirements that can be delivered in a single DevOps Product Team, or where appropriate, defining programmes required to co-ordinate delivery of complex change across the client's business areas. Act as the recognised technical expert associated with the relevant client business area domain/systems. Accountable design authority for technology decisions and leadership of the appropriate governance bodies. Review services provided against client business area strategy and benchmark internally/externally as appropriate. Stay abreast of technology trends and advise Technology and the business about potential benefits/impacts. Provide a consultancy role to Technology and business teams where appropriate. Where appropriate, provide full life cycle architectural guidance to development teams and ensure quality technical deliverables. Lead a customer-centred culture. Champion activities encouraging outstanding service and/or enhancing customer advocacy. Define the scope of the strategic responsibility for architecture against their aligned remit area. Requirements To be successful in this role, you should meet the following requirements: 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology Experience with Microsoft Office products - O365, PowerPoint, Word, teams and Excel Experience with Confluence, JIRA, Kanban boards tec Strong analysis skills -definition of use cases/sequence diagrams with be essential Operating in an Agile based methodology environment Cloud experience - AWS certification preferred Experience operating with third party vendor operations Multi-market project so flexibility and experience in operating in this environment would be a must have Bachelor Degree The successful candidate will also meet the following requirements: (Good to have Requirements) Experience of regulatory approvals Creation of Solution Design Documentation from Business Architecture through to the Infrastructure Experience with security architecture Eagerness to learn new things Familiarity with AGILE methodology and DevOps and ITIL framework. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Platform/Software Support Specialist Onsite - Colton, Leeds £40,000 - £50,000 Plus 30 days holiday & much more! I am seeking a highly communicative & technical Platform/Software Support Specialist to join a market-leading SaaS platform! They have built an online marketplace that offers its consumers direct access to the best heating/utilities products on the market, and have successfully installed over 150,000 products so far They are seeking to hire an individual with strong technical support skills to play key role in the ongoing maintenance & support of their software platform. Apply Now - this is a brand new role in an ambitious, growing software company! Key Responsibilities: Assist customers in solving problems related to product features, platform usability, technical issues, product performance, and time-sensitive inquiries. Triaging incoming tickets, performing analysis, and resolving customer issues Be the 1st point of contact for users and bridge the gap between them and the software development teams. Database querying Troubleshoot & debug code Who We're Looking For: Proven experience providing 1st/2nd line support for software platforms/applications - ideally built using Ruby Excellent communication & customer service skills Experience working on SaaS/PaaS based systems & applications such as Heroku. SQL/NoSQL database experience. Natural curiosity and interest in ongoing learning of new tools & technologies. Platform/Software Support Specialist Onsite - Colton, Leeds £40,000 - £50,000 Plus 30 days holiday & much more!
16/10/2024
Full time
Platform/Software Support Specialist Onsite - Colton, Leeds £40,000 - £50,000 Plus 30 days holiday & much more! I am seeking a highly communicative & technical Platform/Software Support Specialist to join a market-leading SaaS platform! They have built an online marketplace that offers its consumers direct access to the best heating/utilities products on the market, and have successfully installed over 150,000 products so far They are seeking to hire an individual with strong technical support skills to play key role in the ongoing maintenance & support of their software platform. Apply Now - this is a brand new role in an ambitious, growing software company! Key Responsibilities: Assist customers in solving problems related to product features, platform usability, technical issues, product performance, and time-sensitive inquiries. Triaging incoming tickets, performing analysis, and resolving customer issues Be the 1st point of contact for users and bridge the gap between them and the software development teams. Database querying Troubleshoot & debug code Who We're Looking For: Proven experience providing 1st/2nd line support for software platforms/applications - ideally built using Ruby Excellent communication & customer service skills Experience working on SaaS/PaaS based systems & applications such as Heroku. SQL/NoSQL database experience. Natural curiosity and interest in ongoing learning of new tools & technologies. Platform/Software Support Specialist Onsite - Colton, Leeds £40,000 - £50,000 Plus 30 days holiday & much more!
Senior ABAP Developer - Remote working - English speaking - Permanent employment We are supporting a global partner of ours in this search for an experience as a Senior Developer. Role purpose: The developer is part of a developer pool supporting the functional teams to solve operational issues or deliver on projects. Responsibilities: Development and enhancements for the ABAP Objects (reports, function modules, smartforms, OO programming, CDS view) SAP logic for interfaces, APIs, etc Creation of the Technical Design Documentation (TDD) Incident handling in Production systems Share knowledge within the team Collaborates closely with the Solution Architects, Functional Specialists and integration specialists Debug and solve operational issues Develop technical design for functional requirements Develop and test the solutions Maintain and continuously improve the quality of the solutions in operation and new project deliveries Requirements: Minimum 5-7 years of relevant experience working with SAP (ECC 6/S/4 Hana) in a hands-on application management organization and project environment Expert ABAP skills (OO ABAP, Report development, Smartform development, idoc-EDI development, Enhancements implementations) Experience in CDS view development is an advantage Fluent English language knowledge College or University (IT/Business Degree or Equivalent) Expert level understanding of the SAP product suite Expert in diagnosing, debugging and troubleshooting Extensive experience with SAP configuration, including workflows, validation rules, and security controls Experience defining business requirements, writing functional design documentation Experience in designing SAP software components Experience integrating SAP with different business systems, as well as working with integration tools If this project is of interest to you, please share your most recent CV and we will be in touch with further details ASAP.
16/10/2024
Full time
Senior ABAP Developer - Remote working - English speaking - Permanent employment We are supporting a global partner of ours in this search for an experience as a Senior Developer. Role purpose: The developer is part of a developer pool supporting the functional teams to solve operational issues or deliver on projects. Responsibilities: Development and enhancements for the ABAP Objects (reports, function modules, smartforms, OO programming, CDS view) SAP logic for interfaces, APIs, etc Creation of the Technical Design Documentation (TDD) Incident handling in Production systems Share knowledge within the team Collaborates closely with the Solution Architects, Functional Specialists and integration specialists Debug and solve operational issues Develop technical design for functional requirements Develop and test the solutions Maintain and continuously improve the quality of the solutions in operation and new project deliveries Requirements: Minimum 5-7 years of relevant experience working with SAP (ECC 6/S/4 Hana) in a hands-on application management organization and project environment Expert ABAP skills (OO ABAP, Report development, Smartform development, idoc-EDI development, Enhancements implementations) Experience in CDS view development is an advantage Fluent English language knowledge College or University (IT/Business Degree or Equivalent) Expert level understanding of the SAP product suite Expert in diagnosing, debugging and troubleshooting Extensive experience with SAP configuration, including workflows, validation rules, and security controls Experience defining business requirements, writing functional design documentation Experience in designing SAP software components Experience integrating SAP with different business systems, as well as working with integration tools If this project is of interest to you, please share your most recent CV and we will be in touch with further details ASAP.
Contract - Cybersecurity Infrastructure Engineer/Architect Rate: Open Location: Remote in the United States *We are unable to provide sponsorship for this role* Qualifications 8+ years of Security Infrastructure focus with an emphasis on the following: Security Design, Infrastructure security, Cloud migration, Citrix cloud, SDWAN security, VPN, GitHub security, MS Power platform, MS co-pilot Experienced in large enterprise environments is a must Understanding of Azure native security services and best practices Strong knowledge of threat modelling and risk assessment technologies or frameworks Strong knowledge of network security protocols, best practices, and perimeter security tools Strong knowledge of identity and access management controls, including SAML and OAUTH/OIDC based authentication, Active Directory, and role mapping Understanding of common security control solutions for event logging, remote access, endpoint management, and mobile device management Understanding of common data protection technologies such as cryptography, tokenization, and hashing Responsibilities Contributes to a team that ensures the security of enterprise data and systems by developing enterprise information security solutions. Creates and updates a view of IT assets, related attack surfaces, and threat actors to illustrate the flow of data and associated security threats. Researches, designs, and develops new enterprise technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Serves as a security expert in one or more of application development, database design, network, and/or platform (operating system) efforts, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices. Analyzes business impact and exposure based on emerging security threats, vulnerabilities, and risks and contributes to the development and maintenance of information security architecture. Engages with security specialists and other functional area architects to ensure adequate enterprise security solutions are in place to sufficiently mitigate identified risks, and to meet business objectives and regulatory requirements. Serves as a cybersecurity subject matter expert, assessing the business impact of cybersecurity risks to the enterprise and identifying options and recommendations for mitigating those risks.
15/10/2024
Contractor
Contract - Cybersecurity Infrastructure Engineer/Architect Rate: Open Location: Remote in the United States *We are unable to provide sponsorship for this role* Qualifications 8+ years of Security Infrastructure focus with an emphasis on the following: Security Design, Infrastructure security, Cloud migration, Citrix cloud, SDWAN security, VPN, GitHub security, MS Power platform, MS co-pilot Experienced in large enterprise environments is a must Understanding of Azure native security services and best practices Strong knowledge of threat modelling and risk assessment technologies or frameworks Strong knowledge of network security protocols, best practices, and perimeter security tools Strong knowledge of identity and access management controls, including SAML and OAUTH/OIDC based authentication, Active Directory, and role mapping Understanding of common security control solutions for event logging, remote access, endpoint management, and mobile device management Understanding of common data protection technologies such as cryptography, tokenization, and hashing Responsibilities Contributes to a team that ensures the security of enterprise data and systems by developing enterprise information security solutions. Creates and updates a view of IT assets, related attack surfaces, and threat actors to illustrate the flow of data and associated security threats. Researches, designs, and develops new enterprise technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Serves as a security expert in one or more of application development, database design, network, and/or platform (operating system) efforts, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices. Analyzes business impact and exposure based on emerging security threats, vulnerabilities, and risks and contributes to the development and maintenance of information security architecture. Engages with security specialists and other functional area architects to ensure adequate enterprise security solutions are in place to sufficiently mitigate identified risks, and to meet business objectives and regulatory requirements. Serves as a cybersecurity subject matter expert, assessing the business impact of cybersecurity risks to the enterprise and identifying options and recommendations for mitigating those risks.
Clarity Tech Systems Consultant, £500-£555 per day inside IR35, Contract up to 31/01/2025 with possible extensions, Hybrid role with two office days on site near Basingstoke, Hampshire I am working exclusively with a global household name within the Telecoms Sector who are looking for a Clarity Tech Systems Consultant. They are bringing thousands of workers on to Clarity and are looking for a technical Clarity expert with vast experience, a true seasoned expert with good working knowledge on Timesheeting within Clarity. You will use your knowledge of understanding impact on financial information, as you look at info between Clarity and Oracle system, helping with bulk upload and you will also be helping with go live, post project support and the technical maintenance of Clarity. Experience required Expert required in CA Clarity PPM modules Project, Ideas, Financials, Timesheet and Resource Management who is an Expert on Modern UX experience, XOG, Process workflows, Gel Scripts, REST API and Clarity Studio Design and Development. Developer/Support/Admin of Clarity They will look at SQL optimization and performance tuning, requirement gathering, requirement analysis, design, and development for Clarity enhancements. Keep rates up to date on resources, get the right financial information, bulk updates required in clarity, ensuring right line manager details etc. A lot of data checking before putting the information in to clarity. Requirement gathering, requirement analysis, design, and development for Clarity enhancements (Portlets, Processes, NSQL Queries, Lookups, HTML Portlets) Configuration of CLARITY and associated integrations with other systems (via Clarity API) Deploying deliverables from lower environment to Production using xog and content package Application Monitoring for Processes and Jobs & Application performance monitoring Troubleshoot Issues on existing processes/Portlets. Support Clarity PPM Upgrades Interact with client, architect, functional consultants to design an optimal solution for the various components required for the Clarity solution Post support, looking at process work surrounding onboarding and maintenance of users etc. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/10/2024
Contractor
Clarity Tech Systems Consultant, £500-£555 per day inside IR35, Contract up to 31/01/2025 with possible extensions, Hybrid role with two office days on site near Basingstoke, Hampshire I am working exclusively with a global household name within the Telecoms Sector who are looking for a Clarity Tech Systems Consultant. They are bringing thousands of workers on to Clarity and are looking for a technical Clarity expert with vast experience, a true seasoned expert with good working knowledge on Timesheeting within Clarity. You will use your knowledge of understanding impact on financial information, as you look at info between Clarity and Oracle system, helping with bulk upload and you will also be helping with go live, post project support and the technical maintenance of Clarity. Experience required Expert required in CA Clarity PPM modules Project, Ideas, Financials, Timesheet and Resource Management who is an Expert on Modern UX experience, XOG, Process workflows, Gel Scripts, REST API and Clarity Studio Design and Development. Developer/Support/Admin of Clarity They will look at SQL optimization and performance tuning, requirement gathering, requirement analysis, design, and development for Clarity enhancements. Keep rates up to date on resources, get the right financial information, bulk updates required in clarity, ensuring right line manager details etc. A lot of data checking before putting the information in to clarity. Requirement gathering, requirement analysis, design, and development for Clarity enhancements (Portlets, Processes, NSQL Queries, Lookups, HTML Portlets) Configuration of CLARITY and associated integrations with other systems (via Clarity API) Deploying deliverables from lower environment to Production using xog and content package Application Monitoring for Processes and Jobs & Application performance monitoring Troubleshoot Issues on existing processes/Portlets. Support Clarity PPM Upgrades Interact with client, architect, functional consultants to design an optimal solution for the various components required for the Clarity solution Post support, looking at process work surrounding onboarding and maintenance of users etc. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jod Description: Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
15/10/2024
Full time
Jod Description: Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
Job Title: Product Development Engineer Industry: Medical Devices Location: Rhyl Position Type: 12 Month Fixed Term Contract About The Company This company provides specialist equipment for safer moving and handling of individuals with mobility challenges in their homes, long-term care, or acute care settings. With over 30 years of experience, they develop and supply moving, handling, and bathing equipment, working closely with caregivers and users. From manufacturing a range of products tailored to moving, handling, and bathing needs to offering full assessment, installation, training, service, and repair, the company provides a comprehensive product and service solution to customers. The company is known for supplying quality products and delivering high levels of customer service. Job Description Overview Due to a significant increase in workload, the company requires a Product Development Engineer. You will play a crucial role in ensuring the continuous development, improvement, and optimization of the existing medical product portfolio, collaborating closely with cross-functional teams. The role will support the local EPD Engineer with both the integration of new products and the development of variants of current products. You will also be part of a group-wide Technical Team, ensuring that all product groups remain compliant with strict medical regulations. Key Responsibilities BOM Creation: Create and issue BOM's for Production use. Update Technical Documentation: Update current technical files with new variant part codes and features accordingly. Value Engineering: Collaborating with the Procurement and Supply Chain teams to identify cost-effective solutions without compromising product quality. Drawing Creation: Produce CAD drawings and technical specifications to enable manufacture of the new version of product. Regulatory Compliance: Ensuring that design changes comply with relevant medical device regulations, standards, and certifications. Collaboration and Communication: Effectively communicating with cross-functional teams, including R&D, Manufacturing, Regulatory Affairs, and Marketing, to ensure seamless integration of design updates and improvements. Support the factory with all technical queries. ECR (Change Control): Carry out ECR tasks such as drawing or specification updates when required. Qualifications Personal Characteristics Technically minded: The applicant should be of a technical nature. Attention to detail: Precision and attention to detail are critical. Communication skills: Excellent written and verbal skills required. Applicant will collaborate with a variety of different teams, including manufacturing, purchasing and R&D. Adaptability: Being adaptable and open to revising designs or approaches is vital to achieving the best possible outcome. Time management: Good time management skills required to stay organized, meet milestones, and deliver results efficiently. Team player: Ability to collaborate with cross-functional teams, including marketing, engineering, and manufacturing. Being a team player, but also be able to work independently. Ethical and responsible: Product design engineers should consider the ethical implications of their designs, such as safety, environmental impact, and social responsibility. Self-motivated: flexible, proactive, and committed Education & Experience Education: Higher National Diploma (HND) in Engineering, Product Design, or a related field (Minimum) Experience: 2 - 3 years minimum experience in technical engineering role. Product development management experience is a plus. SolidWorks CAD Skills: Experience of creating drawings and BOM's is Essential for this role. Technical Skills: Strong technical foundation. and other relevant engineering tools. Proficient in Microsoft Office applications: PowerPoint, Word and particularly Excel. Familiarity with risk analysis techniques, medical device regulations, and standards is a plus. Analytical Skills: Strong analytical and problem-solving abilities to identify issues and propose effective solutions. Collaborative Team Player: Demonstrated ability to work effectively in cross-functional teams and communicate complex ideas concisely. Attention to Detail: Meticulousness in product analysis, documentation, and compliance with medical device regulations. Salary £35,000 - £40,000 per annum How to Apply Apply now by submitting your CV below, alternatively you can send your CV to (see below) Please include "Product Development Engineer" in the subject line
14/10/2024
Job Title: Product Development Engineer Industry: Medical Devices Location: Rhyl Position Type: 12 Month Fixed Term Contract About The Company This company provides specialist equipment for safer moving and handling of individuals with mobility challenges in their homes, long-term care, or acute care settings. With over 30 years of experience, they develop and supply moving, handling, and bathing equipment, working closely with caregivers and users. From manufacturing a range of products tailored to moving, handling, and bathing needs to offering full assessment, installation, training, service, and repair, the company provides a comprehensive product and service solution to customers. The company is known for supplying quality products and delivering high levels of customer service. Job Description Overview Due to a significant increase in workload, the company requires a Product Development Engineer. You will play a crucial role in ensuring the continuous development, improvement, and optimization of the existing medical product portfolio, collaborating closely with cross-functional teams. The role will support the local EPD Engineer with both the integration of new products and the development of variants of current products. You will also be part of a group-wide Technical Team, ensuring that all product groups remain compliant with strict medical regulations. Key Responsibilities BOM Creation: Create and issue BOM's for Production use. Update Technical Documentation: Update current technical files with new variant part codes and features accordingly. Value Engineering: Collaborating with the Procurement and Supply Chain teams to identify cost-effective solutions without compromising product quality. Drawing Creation: Produce CAD drawings and technical specifications to enable manufacture of the new version of product. Regulatory Compliance: Ensuring that design changes comply with relevant medical device regulations, standards, and certifications. Collaboration and Communication: Effectively communicating with cross-functional teams, including R&D, Manufacturing, Regulatory Affairs, and Marketing, to ensure seamless integration of design updates and improvements. Support the factory with all technical queries. ECR (Change Control): Carry out ECR tasks such as drawing or specification updates when required. Qualifications Personal Characteristics Technically minded: The applicant should be of a technical nature. Attention to detail: Precision and attention to detail are critical. Communication skills: Excellent written and verbal skills required. Applicant will collaborate with a variety of different teams, including manufacturing, purchasing and R&D. Adaptability: Being adaptable and open to revising designs or approaches is vital to achieving the best possible outcome. Time management: Good time management skills required to stay organized, meet milestones, and deliver results efficiently. Team player: Ability to collaborate with cross-functional teams, including marketing, engineering, and manufacturing. Being a team player, but also be able to work independently. Ethical and responsible: Product design engineers should consider the ethical implications of their designs, such as safety, environmental impact, and social responsibility. Self-motivated: flexible, proactive, and committed Education & Experience Education: Higher National Diploma (HND) in Engineering, Product Design, or a related field (Minimum) Experience: 2 - 3 years minimum experience in technical engineering role. Product development management experience is a plus. SolidWorks CAD Skills: Experience of creating drawings and BOM's is Essential for this role. Technical Skills: Strong technical foundation. and other relevant engineering tools. Proficient in Microsoft Office applications: PowerPoint, Word and particularly Excel. Familiarity with risk analysis techniques, medical device regulations, and standards is a plus. Analytical Skills: Strong analytical and problem-solving abilities to identify issues and propose effective solutions. Collaborative Team Player: Demonstrated ability to work effectively in cross-functional teams and communicate complex ideas concisely. Attention to Detail: Meticulousness in product analysis, documentation, and compliance with medical device regulations. Salary £35,000 - £40,000 per annum How to Apply Apply now by submitting your CV below, alternatively you can send your CV to (see below) Please include "Product Development Engineer" in the subject line
F5 Load Balancing Engineer - Proxy Tech/Threat Prevention/Firewall/DNS/tooling - CONTRACT Our investment banking client is looking for an experienced F5 Network Engineer with strong load balancing, Proxy experience. Key Responsibilities : Technical areas of focus include but are not limited to Load balancers, proxies, network address translation, routing, and intrusion detection/prevention systems Proactive network reviews including Routine testing of disaster recovery scenarios, identification of vulnerabilities, and opportunities for improvement in observability across the network stack Mentorship of Production Services Specialists and technical leadership within the team Work with senior team members to validate impacts and communicate to all stakeholder's technical status updates Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and knowledge management sites are up to date and available for use during triage Required Skills: Specialist Experience with Network technologies Load Balancing Technologies (F5 and AVI) Proxy Technologies (Trellix and BlueCoat) Threat Prevention, IDS/IPS Firewall Technologies (Fortinet and Checkpoint) - Controllers, Management Platforms, Rule/policy review and Tunnelling protocols (SSL/TLS, IPSEC, GRE) Network Resiliency - HA-local failover, backups WAN/MAN, LAN, TCP/IP, DNS, UDP, Latency, VRRP, BGP, Multicast, IPv4, IPv6, VPN Understand configuration management with tools such as Forward Networks and HPNA Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to NetScout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc. General experience in Network Automation tools and processes Contract role inside IR35 - hybrid working - near Manchester/Stoke, hybrid
14/10/2024
Contractor
F5 Load Balancing Engineer - Proxy Tech/Threat Prevention/Firewall/DNS/tooling - CONTRACT Our investment banking client is looking for an experienced F5 Network Engineer with strong load balancing, Proxy experience. Key Responsibilities : Technical areas of focus include but are not limited to Load balancers, proxies, network address translation, routing, and intrusion detection/prevention systems Proactive network reviews including Routine testing of disaster recovery scenarios, identification of vulnerabilities, and opportunities for improvement in observability across the network stack Mentorship of Production Services Specialists and technical leadership within the team Work with senior team members to validate impacts and communicate to all stakeholder's technical status updates Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and knowledge management sites are up to date and available for use during triage Required Skills: Specialist Experience with Network technologies Load Balancing Technologies (F5 and AVI) Proxy Technologies (Trellix and BlueCoat) Threat Prevention, IDS/IPS Firewall Technologies (Fortinet and Checkpoint) - Controllers, Management Platforms, Rule/policy review and Tunnelling protocols (SSL/TLS, IPSEC, GRE) Network Resiliency - HA-local failover, backups WAN/MAN, LAN, TCP/IP, DNS, UDP, Latency, VRRP, BGP, Multicast, IPv4, IPv6, VPN Understand configuration management with tools such as Forward Networks and HPNA Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to NetScout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc. General experience in Network Automation tools and processes Contract role inside IR35 - hybrid working - near Manchester/Stoke, hybrid
We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance. Your Role: Provide efficient & effective ICT Support, predominantly to internal customers. Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user. Capture & analyze reported issues to identify root cause & develop solutions. Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly. Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes. Actively communicate with users to update the status of their reported issues & explain solutions. Contribute to the ongoing development of the area/team by sharing knowledge & contributing new ideas. Assume specific tasks & responsibilities to improve ICT services & products. Your Skills & Experience: At least 3 years of professional experience in as an ICT Support Engineer specialist. Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software. Experienced in handling modern technologies such as M365, Windows/Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS. Some knowledge of Network Technology & Security. Experienced in Agile Methodologies. Any experience in Client/Systems Engineering is considered advantageous. Your Profile: Completed Training or Studies in Computer Science or similar. Enthusiastic to continuously learn, further develop & share knowledge. Open, communicative, organized, structured & forward-thinking. Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.
11/10/2024
Full time
We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance. Your Role: Provide efficient & effective ICT Support, predominantly to internal customers. Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user. Capture & analyze reported issues to identify root cause & develop solutions. Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly. Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes. Actively communicate with users to update the status of their reported issues & explain solutions. Contribute to the ongoing development of the area/team by sharing knowledge & contributing new ideas. Assume specific tasks & responsibilities to improve ICT services & products. Your Skills & Experience: At least 3 years of professional experience in as an ICT Support Engineer specialist. Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software. Experienced in handling modern technologies such as M365, Windows/Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS. Some knowledge of Network Technology & Security. Experienced in Agile Methodologies. Any experience in Client/Systems Engineering is considered advantageous. Your Profile: Completed Training or Studies in Computer Science or similar. Enthusiastic to continuously learn, further develop & share knowledge. Open, communicative, organized, structured & forward-thinking. Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this 6+ month straight contract role, no 3rd party candidates will be considered* Prestigious Enterprise Company is currently seeking a Cyber Security Infrastructure Engineer and Architect with Azure experience. Candidate will be responsible for the planning, development and implementation of enterprise information security solutions (such as authentication and authorization, public key infrastructure, data loss prevention, and security event information management) to address the current and emerging security needs of the business. This role requires the solution of complex enterprise-scale information security problems. The role will design and develop new technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Responsibilities: Contributes to a team that ensures the security of enterprise data and systems by developing enterprise information security solutions. Creates and updates a view of IT assets, related attack surfaces, and threat actors to illustrate the flow of data and associated security threats. Researches, designs, and develops new enterprise technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Serves as a security expert in one or more of application development, database design, network, and/or platform (operating system) efforts, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices. Analyzes business impact and exposure based on emerging security threats, vulnerabilities, and risks and contributes to the development and maintenance of information security architecture. Engages with security specialists and other functional area architects to ensure adequate enterprise security solutions are in place to sufficiently mitigate identified risks, and to meet business objectives and regulatory requirements. Serves as a cybersecurity subject matter expert, assessing the business impact of cybersecurity risks to the enterprise and identifying options and recommendations for mitigating those risks. Serves as an expert in one or more of platform, application, storage, network, virtualization, cloud and mobile security best practices. Cloud Security: Shared Responsibility model Secure services in the cloud Infrastructure security in the cloud Secure boundaries Authentication & Authorization security services in the Cloud Cloud Native VS Third party security capabilities Container Security Container security life cycle Image scanning Qualifications: Strong knowledge of network security protocols, best practices, and perimeter security tools Strong knowledge of identity and access management controls, including SAML and OAUTH/OIDC based authentication, Active Directory, and role mapping Understanding of common security control solutions for event logging, remote access, endpoint management, and mobile device management Understanding of common data protection technologies such as cryptography, tokenization, and hashing Understanding of Azure native security services and best practices Strong knowledge of threat modelling and risk assessment technologies or frameworks Preferred Skills: The candidate shall have the experience on developing secure view of architecture and secure design documents for different applications ability to lead the exercise of collecting the required data to produce the deliverables Ability to articulate the requirements in technical and non technical language Ability to defend secure design and support it with real life scenarios Ability to articulate the risk and findings in business language Explain vulnerabilities and threats Threat modelling Recent attacks Application Security Focus Areas Secure Code Development Secure SDLC Secure Agile development Testing Security requirements Writing security stories Web Application Security Owasp 10 SAST and DAST Scan API Security CI/CD pipeline Integrate security tools Security testing
02/10/2024
Contractor
*We are unable to sponsor for this 6+ month straight contract role, no 3rd party candidates will be considered* Prestigious Enterprise Company is currently seeking a Cyber Security Infrastructure Engineer and Architect with Azure experience. Candidate will be responsible for the planning, development and implementation of enterprise information security solutions (such as authentication and authorization, public key infrastructure, data loss prevention, and security event information management) to address the current and emerging security needs of the business. This role requires the solution of complex enterprise-scale information security problems. The role will design and develop new technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Responsibilities: Contributes to a team that ensures the security of enterprise data and systems by developing enterprise information security solutions. Creates and updates a view of IT assets, related attack surfaces, and threat actors to illustrate the flow of data and associated security threats. Researches, designs, and develops new enterprise technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Serves as a security expert in one or more of application development, database design, network, and/or platform (operating system) efforts, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices. Analyzes business impact and exposure based on emerging security threats, vulnerabilities, and risks and contributes to the development and maintenance of information security architecture. Engages with security specialists and other functional area architects to ensure adequate enterprise security solutions are in place to sufficiently mitigate identified risks, and to meet business objectives and regulatory requirements. Serves as a cybersecurity subject matter expert, assessing the business impact of cybersecurity risks to the enterprise and identifying options and recommendations for mitigating those risks. Serves as an expert in one or more of platform, application, storage, network, virtualization, cloud and mobile security best practices. Cloud Security: Shared Responsibility model Secure services in the cloud Infrastructure security in the cloud Secure boundaries Authentication & Authorization security services in the Cloud Cloud Native VS Third party security capabilities Container Security Container security life cycle Image scanning Qualifications: Strong knowledge of network security protocols, best practices, and perimeter security tools Strong knowledge of identity and access management controls, including SAML and OAUTH/OIDC based authentication, Active Directory, and role mapping Understanding of common security control solutions for event logging, remote access, endpoint management, and mobile device management Understanding of common data protection technologies such as cryptography, tokenization, and hashing Understanding of Azure native security services and best practices Strong knowledge of threat modelling and risk assessment technologies or frameworks Preferred Skills: The candidate shall have the experience on developing secure view of architecture and secure design documents for different applications ability to lead the exercise of collecting the required data to produce the deliverables Ability to articulate the requirements in technical and non technical language Ability to defend secure design and support it with real life scenarios Ability to articulate the risk and findings in business language Explain vulnerabilities and threats Threat modelling Recent attacks Application Security Focus Areas Secure Code Development Secure SDLC Secure Agile development Testing Security requirements Writing security stories Web Application Security Owasp 10 SAST and DAST Scan API Security CI/CD pipeline Integrate security tools Security testing
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
01/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified