Infrastructure Engineer | AWS/Windows Server/T-SQL/SQL Permanent role, hybrid working (3 days per week in the office); £40-45k + bonus & benefits KEY SKILLS: Strong background in Infrastructure technology support within insurance/financial services Experience of AWS or similar hosting platforms Excellent T-SQL, Windows Server expertise THE ROLE: My client is looking for an experienced Infrastructure Support Engineer to join their growing team. The role will act as an escalation point from the 1st & 2nd line support desk covering various technologies. You will work closely with the clients MSA vendor for cloud-hosted environments, be involved in system maintenance and security activities and audits, and be involved in the evaluation of new products and technology. THE CANDIDATE: The successful candidate will have a strong background in 2nd and/or 3rd line support roles within the insurance or financial services sector. You will have experience in client facing infrastructure support roles (experience in a consultancy/customer support environment would be ideal) with excellent technical experience of AWS or similar hosting platforms, T-SQL, TCP, DNS, Windows Server; any experience of PostgreSQL, Linux or .NET environments would be ideal. CLIENT SECTOR: Insurance
06/09/2024
Full time
Infrastructure Engineer | AWS/Windows Server/T-SQL/SQL Permanent role, hybrid working (3 days per week in the office); £40-45k + bonus & benefits KEY SKILLS: Strong background in Infrastructure technology support within insurance/financial services Experience of AWS or similar hosting platforms Excellent T-SQL, Windows Server expertise THE ROLE: My client is looking for an experienced Infrastructure Support Engineer to join their growing team. The role will act as an escalation point from the 1st & 2nd line support desk covering various technologies. You will work closely with the clients MSA vendor for cloud-hosted environments, be involved in system maintenance and security activities and audits, and be involved in the evaluation of new products and technology. THE CANDIDATE: The successful candidate will have a strong background in 2nd and/or 3rd line support roles within the insurance or financial services sector. You will have experience in client facing infrastructure support roles (experience in a consultancy/customer support environment would be ideal) with excellent technical experience of AWS or similar hosting platforms, T-SQL, TCP, DNS, Windows Server; any experience of PostgreSQL, Linux or .NET environments would be ideal. CLIENT SECTOR: Insurance
Role : IT Support Engineer Salary : Up to £40,000 Benefits : 26 days holiday + bonus + private medical + excellent further benefits Location : Northwich Hybrid - 3x Week In-Office + 2 Day WFH - 37.5 Hour week FruitionIT are currently hiring for an IT Support Engineer to join the IT team of a global Industrial Company with almost 2000 employees across the UK, US & Canada; our client, who are based out of Northwich, are looking for someone with a progressive attitude to grow within their expanding UK branch of the business. This IT Support Engineer will maintain c50 virtual Servers & c100 endpoints within a VERY unique working environment, this is no normal office. The role will work within a small tight-knit team alongside one other 3rd Line Engineer, reporting directly into the IT Manager. This client are a Microsoft, Cisco, Aruba house, so you will have the opportunity to work with industry leading technologies, including: Windows Server, Azure, VMWare, O365 stack: Cisco/Aruba Networking - Switches, Access Points, Routers. This client were voted into the 2023 Great Place to Work initiative for a third consecutive year. Main responsibilities of the role - IT Support Engineer To provide 1st, 2nd and 3rd lines of response to support issues communicated to Helpdesk Responsible for the daily administration, IT support, and maintenance of UK infrastructure Liaise with the 3rd party 1st line team on complex ticket resolution Perform routine backups, patch managements, hot fixes Active in the provisioning of IT services throughout the organization both on premise and cloud offerings You will also have the opportunity to - IT Support Engineer Work closely with the more senior 3rd Line Engineer & IT Manager, outlining a clear path for progression Essential skills & experiences - IT Support Engineer Proven experience in the 1st to 3rd Line of IT Support Technical experience of a Microsoft stack (Windows, Azure, Intune, 365, Teams, SharePoint, Exchange) Experience working with Cisco/Aruba hardware (Switches/Routers/Access Points) Experience within retail, industrial, commercial industries CompTIA + CCNA Security qualifications If you are interested and would like to hear more, please apply. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
06/09/2024
Full time
Role : IT Support Engineer Salary : Up to £40,000 Benefits : 26 days holiday + bonus + private medical + excellent further benefits Location : Northwich Hybrid - 3x Week In-Office + 2 Day WFH - 37.5 Hour week FruitionIT are currently hiring for an IT Support Engineer to join the IT team of a global Industrial Company with almost 2000 employees across the UK, US & Canada; our client, who are based out of Northwich, are looking for someone with a progressive attitude to grow within their expanding UK branch of the business. This IT Support Engineer will maintain c50 virtual Servers & c100 endpoints within a VERY unique working environment, this is no normal office. The role will work within a small tight-knit team alongside one other 3rd Line Engineer, reporting directly into the IT Manager. This client are a Microsoft, Cisco, Aruba house, so you will have the opportunity to work with industry leading technologies, including: Windows Server, Azure, VMWare, O365 stack: Cisco/Aruba Networking - Switches, Access Points, Routers. This client were voted into the 2023 Great Place to Work initiative for a third consecutive year. Main responsibilities of the role - IT Support Engineer To provide 1st, 2nd and 3rd lines of response to support issues communicated to Helpdesk Responsible for the daily administration, IT support, and maintenance of UK infrastructure Liaise with the 3rd party 1st line team on complex ticket resolution Perform routine backups, patch managements, hot fixes Active in the provisioning of IT services throughout the organization both on premise and cloud offerings You will also have the opportunity to - IT Support Engineer Work closely with the more senior 3rd Line Engineer & IT Manager, outlining a clear path for progression Essential skills & experiences - IT Support Engineer Proven experience in the 1st to 3rd Line of IT Support Technical experience of a Microsoft stack (Windows, Azure, Intune, 365, Teams, SharePoint, Exchange) Experience working with Cisco/Aruba hardware (Switches/Routers/Access Points) Experience within retail, industrial, commercial industries CompTIA + CCNA Security qualifications If you are interested and would like to hear more, please apply. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
Job Title: Service Desk Analyst (Perm position) Location: Bishops Cleeve Salary: £32,500 plus car allowance and benefits In a Nutshell My Client has a fantastic opportunity at their Cheltenham office. As a Service Desk Analyst, you will provide outstanding customer service by resolving incidents on the first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the appropriate support team within the department to resolve. Let's cut to the chase, what's in it for you £32,500 plus car allowance and benefits Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Previous experience in customer service role within the IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others at all levels A background knowledge of ITSM tool Some knowledge of IT peripherals like printers, Meraki hardware and iPhones/iPads Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Hold a full UK driving license Desirable Ability to quickly learn & understand user requirements A desire to learn and grow within the team Ability to work on own initiative Microsoft Windows 11 Microsoft Office 365 Admin Centre Microsoft Active Directory More about the Service Desk Analyst role Work with the Service Desk team: Log incidents by phone into our ticketing system. Ensure the ticket is correctly categorised and prioritised. Demonstrate excellent communication skills over telephone & email. Develop and maintain self-service documentation. Responsible for keeping the user informed on the progress of their support ticket. Escalate tickets where required to other teams within the department Work with the team to reduce repeatable incidents. Work with the department to provide services to all users: May require the Delivery of new equipment (Laptops, Printers, iPhone/iPads & Tablets). Maintain users (Account Configuration, Starters & Leavers, Support New Starters). Travel to regional & site-based offices when required (Transport may be provided). Support and troubleshoot services and components: Provide 1st line support on all allocated tickets. Update, process and maintain documentation. Communicate and escalate known/reoccurring issues to the Service Desk Manager. Provide training to end users and other members of IT staff as required. Adhere to the IT Security Policy at all times. Communicate with other members of the IT department to ensure internal SLAs are met. Please note - this role is based in the UK, therefore a right to work in the UK will be mandatory. Please apply if you are interested, alternatively you can reach out with your CV to (see below) Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
06/09/2024
Full time
Job Title: Service Desk Analyst (Perm position) Location: Bishops Cleeve Salary: £32,500 plus car allowance and benefits In a Nutshell My Client has a fantastic opportunity at their Cheltenham office. As a Service Desk Analyst, you will provide outstanding customer service by resolving incidents on the first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the appropriate support team within the department to resolve. Let's cut to the chase, what's in it for you £32,500 plus car allowance and benefits Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Previous experience in customer service role within the IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others at all levels A background knowledge of ITSM tool Some knowledge of IT peripherals like printers, Meraki hardware and iPhones/iPads Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Hold a full UK driving license Desirable Ability to quickly learn & understand user requirements A desire to learn and grow within the team Ability to work on own initiative Microsoft Windows 11 Microsoft Office 365 Admin Centre Microsoft Active Directory More about the Service Desk Analyst role Work with the Service Desk team: Log incidents by phone into our ticketing system. Ensure the ticket is correctly categorised and prioritised. Demonstrate excellent communication skills over telephone & email. Develop and maintain self-service documentation. Responsible for keeping the user informed on the progress of their support ticket. Escalate tickets where required to other teams within the department Work with the team to reduce repeatable incidents. Work with the department to provide services to all users: May require the Delivery of new equipment (Laptops, Printers, iPhone/iPads & Tablets). Maintain users (Account Configuration, Starters & Leavers, Support New Starters). Travel to regional & site-based offices when required (Transport may be provided). Support and troubleshoot services and components: Provide 1st line support on all allocated tickets. Update, process and maintain documentation. Communicate and escalate known/reoccurring issues to the Service Desk Manager. Provide training to end users and other members of IT staff as required. Adhere to the IT Security Policy at all times. Communicate with other members of the IT department to ensure internal SLAs are met. Please note - this role is based in the UK, therefore a right to work in the UK will be mandatory. Please apply if you are interested, alternatively you can reach out with your CV to (see below) Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Helpdesk Engineer, MS Office, VDI, Win 10, AD, overall customer services. A leading provider of financial systems is seeking several Helpdesk Engineer who help support, maintain and provide a high level of customer services across the end users. The role The Service Desk currently provides coverage 24x7 and implements a follow the Sun model between Belfast and the US. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. Tech skills required: - Must have experience of working within a Desktop/Service Desk environment. - MS Office Experience - VDI Support - WIN 10 Experience - Good Understanding of TCP/IP/DHCP/DNS Networks - Active Directory Responsibilities: - Take 40+ calls per day, plus the ability to work in between calls on other work as assigned. Helpdesk Engineer, MS Office, VDI, Win 10, AD, overall customer services. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
06/09/2024
Contractor
Helpdesk Engineer, MS Office, VDI, Win 10, AD, overall customer services. A leading provider of financial systems is seeking several Helpdesk Engineer who help support, maintain and provide a high level of customer services across the end users. The role The Service Desk currently provides coverage 24x7 and implements a follow the Sun model between Belfast and the US. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. Tech skills required: - Must have experience of working within a Desktop/Service Desk environment. - MS Office Experience - VDI Support - WIN 10 Experience - Good Understanding of TCP/IP/DHCP/DNS Networks - Active Directory Responsibilities: - Take 40+ calls per day, plus the ability to work in between calls on other work as assigned. Helpdesk Engineer, MS Office, VDI, Win 10, AD, overall customer services. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
SC Cleared - Senior IT Engineer Mon - Fri - 9am - 5:30pm To start ASAP- Contract Role - SC Cleared £19 - £24.18 per hour 9am - 5:30pm Your new company Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full life cycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams to provide high quality, scalable expertise and support across a wide range of customers in the UK.They are a company where people matter. They are diverse, flexible and open. Your new role Senior IT Engineer - site based - Must be SC Cleared Working with a hardware team providing break fix and hardware diagnostics Laptop and Desktop Builds Tech Bar x3 a week on a rota Software BAU work - working on 2nd line tickets and remote desktop What you'll get in return Well-established onsite working environments; Diverse and Inclusive team; High ethos and purpose-driven organisation; Opportunity to contract for a reputable and growing organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
05/09/2024
Contractor
SC Cleared - Senior IT Engineer Mon - Fri - 9am - 5:30pm To start ASAP- Contract Role - SC Cleared £19 - £24.18 per hour 9am - 5:30pm Your new company Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full life cycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams to provide high quality, scalable expertise and support across a wide range of customers in the UK.They are a company where people matter. They are diverse, flexible and open. Your new role Senior IT Engineer - site based - Must be SC Cleared Working with a hardware team providing break fix and hardware diagnostics Laptop and Desktop Builds Tech Bar x3 a week on a rota Software BAU work - working on 2nd line tickets and remote desktop What you'll get in return Well-established onsite working environments; Diverse and Inclusive team; High ethos and purpose-driven organisation; Opportunity to contract for a reputable and growing organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.