Request Technology - Craig Johnson
Chicago, Illinois
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
13/09/2024
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
IT Systems Manager - Remote Working with Occasional visits onsite IT Systems Manager - Our client is looking for an experienced IT Systems Manager with recent experience working with Oracle EBS and HFM. You will be responsible for system changes, supplier management, governance, life cycle management, design, consultation and implementation within Oracle EBS and HFM. For this role, you will have a blend of the following skills:- Strong Support of Oracle EBS and HFM suites Experience working with Global Finance systems Understand ERP systems Lead technical project change Project Management knowledge ITIL Experience Worked with Audit and SOX processes Worked with third party suppliers If this could be your next Finance Systems Manager role, then please forward your CV in the first instance. Our client offers an excellent salary and following benefits package Remote working with occasional site visit 30+ days holiday, including bank holidays Health Insurance Other flexible benefits Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
13/09/2024
Full time
IT Systems Manager - Remote Working with Occasional visits onsite IT Systems Manager - Our client is looking for an experienced IT Systems Manager with recent experience working with Oracle EBS and HFM. You will be responsible for system changes, supplier management, governance, life cycle management, design, consultation and implementation within Oracle EBS and HFM. For this role, you will have a blend of the following skills:- Strong Support of Oracle EBS and HFM suites Experience working with Global Finance systems Understand ERP systems Lead technical project change Project Management knowledge ITIL Experience Worked with Audit and SOX processes Worked with third party suppliers If this could be your next Finance Systems Manager role, then please forward your CV in the first instance. Our client offers an excellent salary and following benefits package Remote working with occasional site visit 30+ days holiday, including bank holidays Health Insurance Other flexible benefits Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
12/09/2024
Full time
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
12/09/2024
Full time
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
Senior Architect. £67,400 + Benefits Permanent, Hybrid. Stafford Staffordshire Police Force If you would like to experience playing a critical role in the architectural journey for one of the UK's most established police forces delivering intelligence-led policing, then this may be the role for you. Staffordshire Police are seeking exceptional individuals, with a proven background in technical transformation at scale, who can deliver the upgrades and continuous improvement that The Force needs. The role As a Senior Architect, your function will be to govern and maintain the overall technical architecture solution for the force; ensuring that all work undertaken adheres to agreed standards, design principles and architecture methodology. Reporting into the DDaT Manager and Enterprise Architect, you will be responsible for understanding the current and future requirements for The Force; creating roadmaps, setting strategy and as a result identify opportunities for leveraging information and digital technology You will be responsible for ensuring that all infrastructure, software, security and service innovations align with an underpinning roadmap. You will be confident inl providing effective solution designs and maintain suitable documentation that fully describes the architecture within the force. Key responsibilities will include: Define and maintain documentation that articulates the current state software portfolio and interfaces across the force Review new or changed legislation and its impact on adopted force technology standards Presentation of architecture outputs to stakeholders at various levels of technical understanding within the force; Define, manage and govern infrastructure standards and capabilities for the deployment of business, data, and application services Being Accountable for the detailed software and supporting infrastructure design aspects of solutions Accountable for any impact assessment process to provide SME input on proposed initiatives, offering high level cost estimates for implementation About you: You can confidently demonstrate significant experience of designing and architecting technical solutions within a large complex multi-faceted organisation; translating user requirements into solution designs, often in front of large groups. Communication is key in this role as you embark on an exciting architectural and stake-holder led journey through the force; liaising and building strong relationships across The Force in both Project and BAU technical environments. Ideally you will possess working knowledge of ITIL (Intermediate +), TOGAF/COBIT, or an equivalent framework; as well as CITP or FBCS How to apply: If you would like to discuss further, then please visit our dedicated microsite to understand more about the challenge and the opportunities that await. Talent International UK Limited and it's subsidary Rethink Digital Gurus Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the T&C's, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk
12/09/2024
Full time
Senior Architect. £67,400 + Benefits Permanent, Hybrid. Stafford Staffordshire Police Force If you would like to experience playing a critical role in the architectural journey for one of the UK's most established police forces delivering intelligence-led policing, then this may be the role for you. Staffordshire Police are seeking exceptional individuals, with a proven background in technical transformation at scale, who can deliver the upgrades and continuous improvement that The Force needs. The role As a Senior Architect, your function will be to govern and maintain the overall technical architecture solution for the force; ensuring that all work undertaken adheres to agreed standards, design principles and architecture methodology. Reporting into the DDaT Manager and Enterprise Architect, you will be responsible for understanding the current and future requirements for The Force; creating roadmaps, setting strategy and as a result identify opportunities for leveraging information and digital technology You will be responsible for ensuring that all infrastructure, software, security and service innovations align with an underpinning roadmap. You will be confident inl providing effective solution designs and maintain suitable documentation that fully describes the architecture within the force. Key responsibilities will include: Define and maintain documentation that articulates the current state software portfolio and interfaces across the force Review new or changed legislation and its impact on adopted force technology standards Presentation of architecture outputs to stakeholders at various levels of technical understanding within the force; Define, manage and govern infrastructure standards and capabilities for the deployment of business, data, and application services Being Accountable for the detailed software and supporting infrastructure design aspects of solutions Accountable for any impact assessment process to provide SME input on proposed initiatives, offering high level cost estimates for implementation About you: You can confidently demonstrate significant experience of designing and architecting technical solutions within a large complex multi-faceted organisation; translating user requirements into solution designs, often in front of large groups. Communication is key in this role as you embark on an exciting architectural and stake-holder led journey through the force; liaising and building strong relationships across The Force in both Project and BAU technical environments. Ideally you will possess working knowledge of ITIL (Intermediate +), TOGAF/COBIT, or an equivalent framework; as well as CITP or FBCS How to apply: If you would like to discuss further, then please visit our dedicated microsite to understand more about the challenge and the opportunities that await. Talent International UK Limited and it's subsidary Rethink Digital Gurus Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the T&C's, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk
Service Design and Transition York- Hybrid (2 Days on site) Permanent *Establish the governance to support the service transition and release management practice ensuring that defined processes are adhered to when transitioning services from development into the live environment. *Continuously review and refine the transition and release practices and related processes to improve efficiency, minimise errors, and enhance the overall quality of service delivery. Service Transition/Release Management day to day activity *Plan and coordinate the transition of new or modified services from development through to production. *Work closely with change management practice to assess the impact of proposed changes, evaluate risks, and ensure that appropriate controls are in place to manage any potential disruptions to services. *Establish and maintain quality assurance processes to ensure that all releases meet the required standards for performance, reliability, and security. *Identify and mitigate risks associated with the transition and release process, such as compatibility issues, infrastructure limitations, or potential security vulnerabilities. QUALIFICATIONS * A Level IT, BTEC in Computing or equivalent. * MCP or equivalent. * PRINCE2 would be desirable. * ITIL - V3/4 Foundation. * ITIL - V3/4 Practitioner (Service Transition, Release Management - preferred) * ITIL - Practice Manager (desirable) * ITIL - Managing Professional (desirable).
12/09/2024
Full time
Service Design and Transition York- Hybrid (2 Days on site) Permanent *Establish the governance to support the service transition and release management practice ensuring that defined processes are adhered to when transitioning services from development into the live environment. *Continuously review and refine the transition and release practices and related processes to improve efficiency, minimise errors, and enhance the overall quality of service delivery. Service Transition/Release Management day to day activity *Plan and coordinate the transition of new or modified services from development through to production. *Work closely with change management practice to assess the impact of proposed changes, evaluate risks, and ensure that appropriate controls are in place to manage any potential disruptions to services. *Establish and maintain quality assurance processes to ensure that all releases meet the required standards for performance, reliability, and security. *Identify and mitigate risks associated with the transition and release process, such as compatibility issues, infrastructure limitations, or potential security vulnerabilities. QUALIFICATIONS * A Level IT, BTEC in Computing or equivalent. * MCP or equivalent. * PRINCE2 would be desirable. * ITIL - V3/4 Foundation. * ITIL - V3/4 Practitioner (Service Transition, Release Management - preferred) * ITIL - Practice Manager (desirable) * ITIL - Managing Professional (desirable).
Release and Transition Manager - Agile - Birmingham Hybrid working available - Salary up to £50k Release & Transition Manager required for a leading client based in Birmingham. My client is currently seeking a Release Manager to come on board to be responsible for overseeing and coordinating the deployment and transition process into business as usual throughout the service life cycle. This is an exciting new role where you will take ownership of the release policy, including planning, scheduling, defining scope, raising change requests, and managing resources. You will ensure that release objectives are in line with both business and customer requirements. Additionally, you will track and report on release progress, quality, risks, and issues while managing third-party testing suppliers. You will also work closely with the Test Manager and Technical Change Managers to oversee all technical change implementations. Key skills and responsibilities, Strong Release Management experience Previous Transition experience Maintaining the 60 day and 90-day environment release plans Line management experience Experience with ITIL processes related to Release, Change, and Configuration Management, or project management expertise Experience of using DevOps or similar collaboration tools to deliver releases Knowledge of cloud based Azure services Validating the statuses in Azure ADO are correct prior to release Proven ability to manage and influence stakeholders across various functions and organizational levels Strong understanding of the software development life cycle (Agile/Waterfall) and testing methodologies Exceptional verbal and written communication skills Experience in overseeing test partners Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
12/09/2024
Full time
Release and Transition Manager - Agile - Birmingham Hybrid working available - Salary up to £50k Release & Transition Manager required for a leading client based in Birmingham. My client is currently seeking a Release Manager to come on board to be responsible for overseeing and coordinating the deployment and transition process into business as usual throughout the service life cycle. This is an exciting new role where you will take ownership of the release policy, including planning, scheduling, defining scope, raising change requests, and managing resources. You will ensure that release objectives are in line with both business and customer requirements. Additionally, you will track and report on release progress, quality, risks, and issues while managing third-party testing suppliers. You will also work closely with the Test Manager and Technical Change Managers to oversee all technical change implementations. Key skills and responsibilities, Strong Release Management experience Previous Transition experience Maintaining the 60 day and 90-day environment release plans Line management experience Experience with ITIL processes related to Release, Change, and Configuration Management, or project management expertise Experience of using DevOps or similar collaboration tools to deliver releases Knowledge of cloud based Azure services Validating the statuses in Azure ADO are correct prior to release Proven ability to manage and influence stakeholders across various functions and organizational levels Strong understanding of the software development life cycle (Agile/Waterfall) and testing methodologies Exceptional verbal and written communication skills Experience in overseeing test partners Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
*Remote if in: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI or in office Chicago, IL/Dallas, TX* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
10/09/2024
Full time
*Remote if in: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI or in office Chicago, IL/Dallas, TX* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
Unified Communications Engineer York- Hybrid - 2 days a week onsite The role and its direct reports will be responsible for customer facing Unified Network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing. Development of the UC network strategy including network design and roadmap. Day to day operational performance of the UC network to agreed SLAs and KPIs. Changes to the UC network to meet ongoing business demands. Delivering continuous service improvement Emergency response to critical incidents. Day to Day Operations Key areas include: Operational Performance Manage and ensure effective operation of the IT UC network, including but not limited to: Site Connectivity. Secure Wi-Fi (Site). Web Security (in part). Unified Communication including meeting rooms, video conferencing, telephony (telephony systems, fixed line, VGN) & mobile. Mobile Device Management (MDM). Internet and VPN Service. IT Disaster Recovery. Ensure all relevant UC network hardware, software/firmware is within supported life. Work with vendors to obtain, schedule and implement updates. Review and respond to out of hours critical incidents as required. Support the IT Network Services Manager for UC network major incident resolution ensuring coordination of resolving parties. Manage key supplier relationships to ensure services are delivered within agreed timescales. Enforce UC network policy and procedure. Deliver effective 3rd line support ensuring adequate resource is allocated. Operational monitoring & reporting Monitor, control and support the UC network; ensuring methodologies and procedures are in place and followed. Manage resource availability to ensure objectives are met and tasks are evenly distributed. Ensure capacity planning for the UC network ensuring sufficient capacity to meet current and future predicted growth. Ensure IT hardware and services are maintained within agreed objectives and appropriate Service Level Agreements [SLA]. Provide IT UC network operational statistics to the IT Operational leadership team. QUALIFICATIONS A Level IT, BTEC in Computing or equivalent. MCP or equivalent. CCNA. CCNA Voice. M365 - Teams Voice Engineer or equivalent. (MS-720, 721) ITIL - V3/V4 Foundation.
10/09/2024
Full time
Unified Communications Engineer York- Hybrid - 2 days a week onsite The role and its direct reports will be responsible for customer facing Unified Network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing. Development of the UC network strategy including network design and roadmap. Day to day operational performance of the UC network to agreed SLAs and KPIs. Changes to the UC network to meet ongoing business demands. Delivering continuous service improvement Emergency response to critical incidents. Day to Day Operations Key areas include: Operational Performance Manage and ensure effective operation of the IT UC network, including but not limited to: Site Connectivity. Secure Wi-Fi (Site). Web Security (in part). Unified Communication including meeting rooms, video conferencing, telephony (telephony systems, fixed line, VGN) & mobile. Mobile Device Management (MDM). Internet and VPN Service. IT Disaster Recovery. Ensure all relevant UC network hardware, software/firmware is within supported life. Work with vendors to obtain, schedule and implement updates. Review and respond to out of hours critical incidents as required. Support the IT Network Services Manager for UC network major incident resolution ensuring coordination of resolving parties. Manage key supplier relationships to ensure services are delivered within agreed timescales. Enforce UC network policy and procedure. Deliver effective 3rd line support ensuring adequate resource is allocated. Operational monitoring & reporting Monitor, control and support the UC network; ensuring methodologies and procedures are in place and followed. Manage resource availability to ensure objectives are met and tasks are evenly distributed. Ensure capacity planning for the UC network ensuring sufficient capacity to meet current and future predicted growth. Ensure IT hardware and services are maintained within agreed objectives and appropriate Service Level Agreements [SLA]. Provide IT UC network operational statistics to the IT Operational leadership team. QUALIFICATIONS A Level IT, BTEC in Computing or equivalent. MCP or equivalent. CCNA. CCNA Voice. M365 - Teams Voice Engineer or equivalent. (MS-720, 721) ITIL - V3/V4 Foundation.
Release & Transition Manager - Birmingham Hybrid working available - Salary upto £50k Release & Transition Manager required for a leading client based in Birmingham. My client is currently seeking a Release & Transition Manager to come on board to be responsible for overseeing and coordinating the deployment and transition process into business as usual throughout the service life cycle. This is an exciting new role where you will take ownership of the release policy, including planning, scheduling, defining scope, raising change requests, and managing resources. You will ensure that release objectives are in line with both business and customer requirements. Additionally, you will track and report on release progress, quality, risks, and issues while managing third-party testing suppliers. You will also work closely with the Test Manager and Technical Change Managers to oversee all technical change implementations. Key skills and responsibilities, Previous Release Management experience Previous Transition experience Maintaining the 60 day and 90-day environment release plans Experience with ITIL processes related to Release, Change, and Configuration Management, or project management expertise Knowledge of cloud based Azure services Validating the statuses in Azure ADO are correct prior to release Proven ability to manage and influence stakeholders across various functions and organizational levels Familiarity with DevOps or comparable collaboration tools for release delivery Strong understanding of the software development life cycle (Agile/Waterfall) and testing methodologies Exceptional verbal and written communication skills Experience in overseeing test partners Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
10/09/2024
Full time
Release & Transition Manager - Birmingham Hybrid working available - Salary upto £50k Release & Transition Manager required for a leading client based in Birmingham. My client is currently seeking a Release & Transition Manager to come on board to be responsible for overseeing and coordinating the deployment and transition process into business as usual throughout the service life cycle. This is an exciting new role where you will take ownership of the release policy, including planning, scheduling, defining scope, raising change requests, and managing resources. You will ensure that release objectives are in line with both business and customer requirements. Additionally, you will track and report on release progress, quality, risks, and issues while managing third-party testing suppliers. You will also work closely with the Test Manager and Technical Change Managers to oversee all technical change implementations. Key skills and responsibilities, Previous Release Management experience Previous Transition experience Maintaining the 60 day and 90-day environment release plans Experience with ITIL processes related to Release, Change, and Configuration Management, or project management expertise Knowledge of cloud based Azure services Validating the statuses in Azure ADO are correct prior to release Proven ability to manage and influence stakeholders across various functions and organizational levels Familiarity with DevOps or comparable collaboration tools for release delivery Strong understanding of the software development life cycle (Agile/Waterfall) and testing methodologies Exceptional verbal and written communication skills Experience in overseeing test partners Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined cataloog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
09/09/2024
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined cataloog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
03/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
03/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)