Role: ICT Service Desk Operative Location: Birmingham (onsite - 5 days a week) Hays Technology is looking for a service desk analyst to join an exciting clients team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. What we are looking for: A graduate looking to start their it career or have previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
16/09/2024
Contractor
Role: ICT Service Desk Operative Location: Birmingham (onsite - 5 days a week) Hays Technology is looking for a service desk analyst to join an exciting clients team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. What we are looking for: A graduate looking to start their it career or have previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk Analyst - Law Firm We are recruiting for our client, a leading Global Law firm firm, this position truly offers career progression and multiple, highly competitive benefits, across holidays, health and pension. They offer a great amount of training, and personal and professional development. The role Provide 1st and 2nd line support (via phone, email, and in person). Log support tickets and manage incidents, escalating to 3rd line support when necessary. Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active Directory Build laptops and smartphone handsets, and host inductions for new employees. Proficiency in Windows 10, Microsoft 365, and Active Directory user management, anNS. Who are we looking Excellent communication skills Excellent troubleshooting and problem-solving skills. Ability to work effectively in a fast-paced professional environment. My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
16/09/2024
Full time
Service Desk Analyst - Law Firm We are recruiting for our client, a leading Global Law firm firm, this position truly offers career progression and multiple, highly competitive benefits, across holidays, health and pension. They offer a great amount of training, and personal and professional development. The role Provide 1st and 2nd line support (via phone, email, and in person). Log support tickets and manage incidents, escalating to 3rd line support when necessary. Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active Directory Build laptops and smartphone handsets, and host inductions for new employees. Proficiency in Windows 10, Microsoft 365, and Active Directory user management, anNS. Who are we looking Excellent communication skills Excellent troubleshooting and problem-solving skills. Ability to work effectively in a fast-paced professional environment. My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
Service Desk Engineer/Help Desk Analyst/2nd Line Support/3rd Line Support Dublin city centre: ONSITE 5 days per week Day rate: Up to 340 EUROS per day 6 - 12-month contract, extensions likely for the right person We are looking for a L3 Service Desk Engineer to join a busy team in a customer centric environment. This is a great opportunity for a long-term contract, utilising the latest Microsoft technologies to support end users. Technologies will include: Microsoft Office 365 SharePoint Active Directory Windows 10/11 ServiceNow Key to this role will be the ability to hit the ground running, bringing brilliant troubleshooting and problem-solving skills and great communication skills to support users and your team. If this is you, apply today! *Unfortunately sponsorship can't be provided on this occasion, only candidates will full right to work can be considered*
16/09/2024
Contractor
Service Desk Engineer/Help Desk Analyst/2nd Line Support/3rd Line Support Dublin city centre: ONSITE 5 days per week Day rate: Up to 340 EUROS per day 6 - 12-month contract, extensions likely for the right person We are looking for a L3 Service Desk Engineer to join a busy team in a customer centric environment. This is a great opportunity for a long-term contract, utilising the latest Microsoft technologies to support end users. Technologies will include: Microsoft Office 365 SharePoint Active Directory Windows 10/11 ServiceNow Key to this role will be the ability to hit the ground running, bringing brilliant troubleshooting and problem-solving skills and great communication skills to support users and your team. If this is you, apply today! *Unfortunately sponsorship can't be provided on this occasion, only candidates will full right to work can be considered*
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
16/09/2024
Full time
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
Service Transition Manager Birmingham (Hybrid) Fixed Term Contact £54,000 Network IT a looking for a Service Transition Manager for one of our clients. This role is based in Birmingham. The role is to join a flourishing organisation that are looking to expand their Service Team. This role would be great for anyone that has hands on experience on experience working in a Service Transition role Key Responsibilities Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and release meets the requirements of the programme. Lead and coordinate Release Management teams ensuring that releases deliver the value to the organisation on time meeting quality and governance considerations and that these releases are documented and evidenced as required. Liaise with Service Management leads (ie Service Desk, Knowledge, Change and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, service information is entered in the CMDB. Provide assurance that appropriate training/knowledge transfer takes place to ensure the service is Embedded in the appropriate support/operational teams. Undertake final checks prior to Release authorisation to confirm that the release checklist and SDP (Service Design Package) have been completed, user acceptance training signed off, early life support is in place and that a Change request has been raised. Act as gatekeeper at Release and Go/No Go meetings to evaluate the operational readiness of the service and confirm any remaining risks and issues have been addressed before the release is authorised. The evaluation should be against service acceptance criteria compiled by the role holder. Own and manage the release calendar, ensuring that releases are scheduled to meet business needs as detailed in the Business Transition Plan while minimising risks. Work with Business Transition Manager, Project Managers, Product and Service Owners to resolve release related scheduling or conflicts. A full JD is available upon request
16/09/2024
Service Transition Manager Birmingham (Hybrid) Fixed Term Contact £54,000 Network IT a looking for a Service Transition Manager for one of our clients. This role is based in Birmingham. The role is to join a flourishing organisation that are looking to expand their Service Team. This role would be great for anyone that has hands on experience on experience working in a Service Transition role Key Responsibilities Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and release meets the requirements of the programme. Lead and coordinate Release Management teams ensuring that releases deliver the value to the organisation on time meeting quality and governance considerations and that these releases are documented and evidenced as required. Liaise with Service Management leads (ie Service Desk, Knowledge, Change and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, service information is entered in the CMDB. Provide assurance that appropriate training/knowledge transfer takes place to ensure the service is Embedded in the appropriate support/operational teams. Undertake final checks prior to Release authorisation to confirm that the release checklist and SDP (Service Design Package) have been completed, user acceptance training signed off, early life support is in place and that a Change request has been raised. Act as gatekeeper at Release and Go/No Go meetings to evaluate the operational readiness of the service and confirm any remaining risks and issues have been addressed before the release is authorised. The evaluation should be against service acceptance criteria compiled by the role holder. Own and manage the release calendar, ensuring that releases are scheduled to meet business needs as detailed in the Business Transition Plan while minimising risks. Work with Business Transition Manager, Project Managers, Product and Service Owners to resolve release related scheduling or conflicts. A full JD is available upon request
Service Desk Analyst SN6 Permanent £26,000 - £30,000 Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends. Key Responsibilities Excellent customer Service communication skills (both verbal & written) Ability to obtain Government Security Clearance (SC) with no restrictions. IT support skills Microsoft Office suite Windows 10 and Microsoft Server Active Directory and User Account management General knowledge of basic software installation and network hardware (Desirable) General knowledge of desktop computing Ability to troubleshoot technical support issues A full JD is available upon request
16/09/2024
Full time
Service Desk Analyst SN6 Permanent £26,000 - £30,000 Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends. Key Responsibilities Excellent customer Service communication skills (both verbal & written) Ability to obtain Government Security Clearance (SC) with no restrictions. IT support skills Microsoft Office suite Windows 10 and Microsoft Server Active Directory and User Account management General knowledge of basic software installation and network hardware (Desirable) General knowledge of desktop computing Ability to troubleshoot technical support issues A full JD is available upon request
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
IT Service Desk Analyst Newcastle 3 Month Contract £130-£150 Per Day - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview over the next week, with a start date set immediately afterwards.
13/09/2024
Contractor
IT Service Desk Analyst Newcastle 3 Month Contract £130-£150 Per Day - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview over the next week, with a start date set immediately afterwards.
Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: This is not a Service Desk Role, You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you). Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE a Minimum 3 years' experience in supporting Web Applications , Linux, software installation, troubleshooting, bash Scripting, with the ability to analyse system logs. Must have a process-driven approach, working with complex systems/SaaS. Worked with Zendesk/ServiceNow ticket systems (or similar). Supporting Live Applications' Will be highly desirable (Not Essential) Knowledge/understanding of networking. Support of on-premise, cloud and/or hybrid infrastructure environments. Familiarity/Understanding or DevOps and Agile methodologies (Nice to have). Experience/Understanding of SQL (Database Queries) Previous experience/understanding of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £30-£35K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum. Please apply now for more information on the role: Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems .
12/09/2024
Full time
Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: This is not a Service Desk Role, You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you). Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE a Minimum 3 years' experience in supporting Web Applications , Linux, software installation, troubleshooting, bash Scripting, with the ability to analyse system logs. Must have a process-driven approach, working with complex systems/SaaS. Worked with Zendesk/ServiceNow ticket systems (or similar). Supporting Live Applications' Will be highly desirable (Not Essential) Knowledge/understanding of networking. Support of on-premise, cloud and/or hybrid infrastructure environments. Familiarity/Understanding or DevOps and Agile methodologies (Nice to have). Experience/Understanding of SQL (Database Queries) Previous experience/understanding of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £30-£35K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum. Please apply now for more information on the role: Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems .
Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: This is not a Service Desk Role, You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you). Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE a Minimum 3 years' experience in supporting Web Applications , Linux, software installation, troubleshooting, bash Scripting, with the ability to analyse system logs. Must have a process-driven approach, working with complex systems/SaaS. Worked with Zendesk/ServiceNow ticket systems (or similar). Supporting Live Applications' Will be highly desirable (Not Essential) Knowledge/understanding of networking. Support of on-premise, cloud and/or hybrid infrastructure environments. Familiarity/Understanding or DevOps and Agile methodologies (Nice to have). Experience/Understanding of SQL (Database Queries) Previous experience/understanding of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £30-£35K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum. Please apply now for more information on the role: Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems .
12/09/2024
Full time
Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: This is not a Service Desk Role, You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you). Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE a Minimum 3 years' experience in supporting Web Applications , Linux, software installation, troubleshooting, bash Scripting, with the ability to analyse system logs. Must have a process-driven approach, working with complex systems/SaaS. Worked with Zendesk/ServiceNow ticket systems (or similar). Supporting Live Applications' Will be highly desirable (Not Essential) Knowledge/understanding of networking. Support of on-premise, cloud and/or hybrid infrastructure environments. Familiarity/Understanding or DevOps and Agile methodologies (Nice to have). Experience/Understanding of SQL (Database Queries) Previous experience/understanding of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £30-£35K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum. Please apply now for more information on the role: Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems .
Service Desk Analyst - 5 days on site We are looking for an experienced Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: You will be responsible for delivering first class support to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client's systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Experience Experience working within an IT service desk/IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
12/09/2024
Full time
Service Desk Analyst - 5 days on site We are looking for an experienced Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: You will be responsible for delivering first class support to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client's systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Experience Experience working within an IT service desk/IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
I have an immediate requirement for a Service Desk Analyst for my client based in Swindon. Key Accountabilities: Following documented processes to allocate access for starters, leavers, movers. To manage the leavers process to ensure that all IT equipment Is returned. To conduct a new starters welcome calls supporting them to log on to the system and answer queries. To follow the ticket best practice guide making sure tickets and requestors are regularly updated. Responsible for all types of access Including allocation and removal of licences Act as an overflow to help support the IT Service desk answering incoming calls during the lunch time period and seasonal peak times. Diagnose and resolve access related problems accurately making sure they are logged correctly and either closed or escalated appropriately To carry out access audits and re-verification of access for critical systems. Contacting people who have not used software to see If licence can be removed. Maintain Access documentation and ensure it is kept up to date. Qualifications/Experience/Knowledge: Experience in call handling and dealing with difficult and demanding situations ITIL V3 or V4 an advantage Knowledge and Experience of Active Directory Knowledge of 0365 Admin Centres and User Administration within Dynamics 365 advantageous. A good knowledge of Data Protection, and FCA regulations A good understanding of starters and leavers process, as well as role Based Access Controls Technical Knowledge: Microsoft Dynamics User Administration Active Directory M365 licensing portal Skills and Competencies: Good organisation and communication skills Have a bright professional attitude and lead by example work ethic. Have the ability to multi-task and stay organized in a agile working environment. Be analytical & inquisitive with excellent attention to detail. Ability to be able to change priorities on a day-to-day basis Good at problem solving - required to get underneath incidents and identity where and what has gone wrong Ownership of requests Excellent written & customer service skills Role is paying £25k and expected to be on site 3 days per week.
12/09/2024
Full time
I have an immediate requirement for a Service Desk Analyst for my client based in Swindon. Key Accountabilities: Following documented processes to allocate access for starters, leavers, movers. To manage the leavers process to ensure that all IT equipment Is returned. To conduct a new starters welcome calls supporting them to log on to the system and answer queries. To follow the ticket best practice guide making sure tickets and requestors are regularly updated. Responsible for all types of access Including allocation and removal of licences Act as an overflow to help support the IT Service desk answering incoming calls during the lunch time period and seasonal peak times. Diagnose and resolve access related problems accurately making sure they are logged correctly and either closed or escalated appropriately To carry out access audits and re-verification of access for critical systems. Contacting people who have not used software to see If licence can be removed. Maintain Access documentation and ensure it is kept up to date. Qualifications/Experience/Knowledge: Experience in call handling and dealing with difficult and demanding situations ITIL V3 or V4 an advantage Knowledge and Experience of Active Directory Knowledge of 0365 Admin Centres and User Administration within Dynamics 365 advantageous. A good knowledge of Data Protection, and FCA regulations A good understanding of starters and leavers process, as well as role Based Access Controls Technical Knowledge: Microsoft Dynamics User Administration Active Directory M365 licensing portal Skills and Competencies: Good organisation and communication skills Have a bright professional attitude and lead by example work ethic. Have the ability to multi-task and stay organized in a agile working environment. Be analytical & inquisitive with excellent attention to detail. Ability to be able to change priorities on a day-to-day basis Good at problem solving - required to get underneath incidents and identity where and what has gone wrong Ownership of requests Excellent written & customer service skills Role is paying £25k and expected to be on site 3 days per week.