Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
18/09/2024
Full time
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
Hays are supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. The role is paying between £26,000 - £32,000 depending on experience and will offer hybrid working post probation. In the role you'll provide a variety of 1st and 2nd line technical support across software, applications and hardware. You'll need to have experience working in a similar role and the below technical skills are ideally required: M365 Suite Azure Active Directory Windows 10 & 11 InTune & Autopilot Basic Networking Powershell Scripting The role offers a really varied day to day, lots of opportunity to learn and upskill and you'll work within a team with a great culture and brilliant working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
18/09/2024
Full time
Hays are supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. The role is paying between £26,000 - £32,000 depending on experience and will offer hybrid working post probation. In the role you'll provide a variety of 1st and 2nd line technical support across software, applications and hardware. You'll need to have experience working in a similar role and the below technical skills are ideally required: M365 Suite Azure Active Directory Windows 10 & 11 InTune & Autopilot Basic Networking Powershell Scripting The role offers a really varied day to day, lots of opportunity to learn and upskill and you'll work within a team with a great culture and brilliant working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Support Analyst Salary Up to £30,600 + Bonus Hybrid Working Coleraine CPS Group are currently working with a well-established business who are going through a period of exciting growth and are looking for a new IT Support Analyst to join the team. In this position you would be working as a part of the IT Service Desk team helping to deliver an outstanding IT service by providing desktop, remote and infrastructure support. Key Responsibilities: * Providing 1st/2nd line onsite and remote support * Support a range of software applications including office 365, Sage X3 etc. * Administer Windows Servers in physical, Azure, and VMWare environments * Provide support for PC's, Smartphones, Tablets, and Printers both onsite and remotely Candidate Skills/Experience: * Previous experience in a similar position * Good knowledge of network and PC operating systems including Windows Server, Azure, and VMWare environments * Strong knowledge of Microsoft Windows 10/11 * Good understanding of LAN/WAN networking and the ability to troubleshoot network issues * Prior experience managing deployments/rollouts of PC's, phone and Servers Contact: Matt Jacob - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
18/09/2024
Full time
IT Support Analyst Salary Up to £30,600 + Bonus Hybrid Working Coleraine CPS Group are currently working with a well-established business who are going through a period of exciting growth and are looking for a new IT Support Analyst to join the team. In this position you would be working as a part of the IT Service Desk team helping to deliver an outstanding IT service by providing desktop, remote and infrastructure support. Key Responsibilities: * Providing 1st/2nd line onsite and remote support * Support a range of software applications including office 365, Sage X3 etc. * Administer Windows Servers in physical, Azure, and VMWare environments * Provide support for PC's, Smartphones, Tablets, and Printers both onsite and remotely Candidate Skills/Experience: * Previous experience in a similar position * Good knowledge of network and PC operating systems including Windows Server, Azure, and VMWare environments * Strong knowledge of Microsoft Windows 10/11 * Good understanding of LAN/WAN networking and the ability to troubleshoot network issues * Prior experience managing deployments/rollouts of PC's, phone and Servers Contact: Matt Jacob - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
IT Service Desk Manager £35,000-£45,000 Sheffield A unique opportunity is available for an ICT Service Desk Manager with 1st- 2nd line experience. This role is focused on supporting the company's internal infrastructure and their user base - not a managed service or solutions business. Key Responsibilities: Oversee day to day 1st & 2nd line support working to ITIL v4 framework. Carry out monthly 1-2-1s with IT Service Desk Analysts. Continuous Service Improvement by researching latest relevant frameworks and vendor best practises. Act as escalation point for all IT areas, applications, and business processes Track compliance with service level agreements. Excellent analytical and problem-solving skills with the ability to manage complex issues and prioritise effectively. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
Full time
IT Service Desk Manager £35,000-£45,000 Sheffield A unique opportunity is available for an ICT Service Desk Manager with 1st- 2nd line experience. This role is focused on supporting the company's internal infrastructure and their user base - not a managed service or solutions business. Key Responsibilities: Oversee day to day 1st & 2nd line support working to ITIL v4 framework. Carry out monthly 1-2-1s with IT Service Desk Analysts. Continuous Service Improvement by researching latest relevant frameworks and vendor best practises. Act as escalation point for all IT areas, applications, and business processes Track compliance with service level agreements. Excellent analytical and problem-solving skills with the ability to manage complex issues and prioritise effectively. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Support Analyst - Fluent Spanish MUST Speak Fluent Spanish Please DO NOT Apply for this role if you don't. About The Role: You'll be working in a dynamic IT & Infrastructure team within a Financial Environment helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. Minimum Required Skills: Fluent Spanish Speaker 1 year + IT Support experience Core knowledge of Windows Desktop/Server, Active Directory Some Linux Systems Administration on any variant - Red Hat, CentOS, Rocky Scripting in any language - Bash/Shell, Python or similar Whilst more junior applicants will be considered ideally candidates will have 3+ years' experience with a higher level of technical proficiency/additional skills. Highly Desirable Skills: Strong Database experience - SQL Server/Oracle - Able to write queries, stored procedures, triggers etc. Strong Linux Systems Administration - Red Hat, Ubuntu, CentOS, Rocky. Previous banking/Financial Application/Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Some networking including DNS/DHCP, TCP/UDP, Telnet, IP, Ports etc. Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Some Cloud experience - AWS/Azure Previous use of GIT version control or similar The client has a broad salary range and will consider candidates with 1 to 5+ years' experience with remuneration in line with their level of experience/skills. There is also an excellent benefits package and annual bonus/share options.
18/09/2024
Full time
IT Support Analyst - Fluent Spanish MUST Speak Fluent Spanish Please DO NOT Apply for this role if you don't. About The Role: You'll be working in a dynamic IT & Infrastructure team within a Financial Environment helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. Minimum Required Skills: Fluent Spanish Speaker 1 year + IT Support experience Core knowledge of Windows Desktop/Server, Active Directory Some Linux Systems Administration on any variant - Red Hat, CentOS, Rocky Scripting in any language - Bash/Shell, Python or similar Whilst more junior applicants will be considered ideally candidates will have 3+ years' experience with a higher level of technical proficiency/additional skills. Highly Desirable Skills: Strong Database experience - SQL Server/Oracle - Able to write queries, stored procedures, triggers etc. Strong Linux Systems Administration - Red Hat, Ubuntu, CentOS, Rocky. Previous banking/Financial Application/Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Some networking including DNS/DHCP, TCP/UDP, Telnet, IP, Ports etc. Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Some Cloud experience - AWS/Azure Previous use of GIT version control or similar The client has a broad salary range and will consider candidates with 1 to 5+ years' experience with remuneration in line with their level of experience/skills. There is also an excellent benefits package and annual bonus/share options.
Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst/Helpdesk Technician for a 6-month project. Responsibilities: Take incoming calls from alarm engineers, alarm companies and alarm receiving centres. Manage incoming emails Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution. Chase resolving teams for resolutions in a timely manner. Line tests on PSTNS, Broadband faults. Assist with install of new devices Work with alarm company engineers to diagnose and troubleshoot faults Arrange for replacement devices to be sent out. Managing tickets for CCTV surveillance, same as above. Required Skills: Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage) Experience of working in a service desk environment, managing calls/emails/ticket logging Good customer service skills. Candidates must be willing to undergo BPSS Clearance
18/09/2024
Contractor
Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst/Helpdesk Technician for a 6-month project. Responsibilities: Take incoming calls from alarm engineers, alarm companies and alarm receiving centres. Manage incoming emails Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution. Chase resolving teams for resolutions in a timely manner. Line tests on PSTNS, Broadband faults. Assist with install of new devices Work with alarm company engineers to diagnose and troubleshoot faults Arrange for replacement devices to be sent out. Managing tickets for CCTV surveillance, same as above. Required Skills: Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage) Experience of working in a service desk environment, managing calls/emails/ticket logging Good customer service skills. Candidates must be willing to undergo BPSS Clearance
Your new company Reputable public sector organisation based in Glasgow, with offices across the country. With a fantastic reputation within the wider job market as an employer of choice, this business receives fantastic feedback from employees past and present. The work they do helps end users and the wider economy and this is an excellent time to join their team. Your new role As a Service Desk analyst you will manage a caseload of incoming tickets from end users and prioritise workload to escalate to the relevant team or achieve a first time fix where possible.This role will see you work within a team of support colleagues and together you will manage requests, deal with queries and provide 1st line technical support, acting as a key point of contact within the wider IT function. What you'll need to succeed The ideal candidate will have experience of the following: ActiveDirectory Previous experience in a busy Helpdesk Environment Previous experience supporting MS Suite technologies such as Azure Experience of ticket management system such as Hubspot etc Experience of JIRA, Confluence and other related technologies would be advantageous. What you'll get in return Day Rate £125 - £150 (inside IR35) Hybrid working in a central office in Glasgow (2-3 days per week on site) 3 month initial contract with possibility for extension Public sector experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
18/09/2024
Contractor
Your new company Reputable public sector organisation based in Glasgow, with offices across the country. With a fantastic reputation within the wider job market as an employer of choice, this business receives fantastic feedback from employees past and present. The work they do helps end users and the wider economy and this is an excellent time to join their team. Your new role As a Service Desk analyst you will manage a caseload of incoming tickets from end users and prioritise workload to escalate to the relevant team or achieve a first time fix where possible.This role will see you work within a team of support colleagues and together you will manage requests, deal with queries and provide 1st line technical support, acting as a key point of contact within the wider IT function. What you'll need to succeed The ideal candidate will have experience of the following: ActiveDirectory Previous experience in a busy Helpdesk Environment Previous experience supporting MS Suite technologies such as Azure Experience of ticket management system such as Hubspot etc Experience of JIRA, Confluence and other related technologies would be advantageous. What you'll get in return Day Rate £125 - £150 (inside IR35) Hybrid working in a central office in Glasgow (2-3 days per week on site) 3 month initial contract with possibility for extension Public sector experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Senior Technical Services Engineer - 6 Month Fixed Term Contract - Staffordshire - Immediate Start! High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, Identity Access/Enta, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Client HQ & Datacentre is in Stoke on Trent - Hybrid Working as Standard, 1 possibly 2 days on site per week £50,000 (includes £5,000 Car Allowance) + Hybrid & Flexi-Working - 2 x Days Per Week at the Client Datacentre The Client: Are a well-known High St and Online retailer who are seeking a Senior Technical Services Engineer who specialises in Microsoft Applications and Wintel Servers supporting a UK wide infrastructure. Objective: Working in a Team of IT Engineers, you will deliver first class 3rd Line Technical Support and resolving P1 & P2 scenarios effectively. Key Technical areas of your remit: High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, IAM, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Investigation of P1 and P2 Incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics and Documentation of Complex Issues. Liaising with 3rd party suppliers. Experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test and Implementation through a 360 Degree life cycle. Key Technical Skills: Windows/Wintel Server Genealogy M365/O365 Cloud Azure & Azure Active Directory Active Directory Manager SCCM and/or Endpoint Identity Access/ENTA MS Defender VMWare Products Configuration and Administration Storage and Hosting Experience of resolving P1 & P2 scenarios effectively BAU tasks as required ITIL Any of the following Certifications will be highly advantageous: Experience as an Technical Services Analyst or Hosting & Storage Engineer ITIL Foundation Certificate Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMWare Certified Professional (VCP) Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Experience with E-Mail Filtering Systems (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience with SCOM & Enterprise Monitoring (desirable) Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S knowledge of enterprise data storage devices (SANs). Call today!
17/09/2024
Senior Technical Services Engineer - 6 Month Fixed Term Contract - Staffordshire - Immediate Start! High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, Identity Access/Enta, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Client HQ & Datacentre is in Stoke on Trent - Hybrid Working as Standard, 1 possibly 2 days on site per week £50,000 (includes £5,000 Car Allowance) + Hybrid & Flexi-Working - 2 x Days Per Week at the Client Datacentre The Client: Are a well-known High St and Online retailer who are seeking a Senior Technical Services Engineer who specialises in Microsoft Applications and Wintel Servers supporting a UK wide infrastructure. Objective: Working in a Team of IT Engineers, you will deliver first class 3rd Line Technical Support and resolving P1 & P2 scenarios effectively. Key Technical areas of your remit: High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, IAM, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Investigation of P1 and P2 Incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics and Documentation of Complex Issues. Liaising with 3rd party suppliers. Experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test and Implementation through a 360 Degree life cycle. Key Technical Skills: Windows/Wintel Server Genealogy M365/O365 Cloud Azure & Azure Active Directory Active Directory Manager SCCM and/or Endpoint Identity Access/ENTA MS Defender VMWare Products Configuration and Administration Storage and Hosting Experience of resolving P1 & P2 scenarios effectively BAU tasks as required ITIL Any of the following Certifications will be highly advantageous: Experience as an Technical Services Analyst or Hosting & Storage Engineer ITIL Foundation Certificate Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMWare Certified Professional (VCP) Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Experience with E-Mail Filtering Systems (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience with SCOM & Enterprise Monitoring (desirable) Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S knowledge of enterprise data storage devices (SANs). Call today!
Role: ICT Service Desk Operative Location: Birmingham (onsite - 5 days a week) Hays Technology is looking for a service desk analyst to join an exciting clients team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. What we are looking for: A graduate looking to start their it career or have previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
16/09/2024
Contractor
Role: ICT Service Desk Operative Location: Birmingham (onsite - 5 days a week) Hays Technology is looking for a service desk analyst to join an exciting clients team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. What we are looking for: A graduate looking to start their it career or have previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
16/09/2024
Full time
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
Service Desk Analyst SN6 Permanent £26,000 - £30,000 Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends. Key Responsibilities Excellent customer Service communication skills (both verbal & written) Ability to obtain Government Security Clearance (SC) with no restrictions. IT support skills Microsoft Office suite Windows 10 and Microsoft Server Active Directory and User Account management General knowledge of basic software installation and network hardware (Desirable) General knowledge of desktop computing Ability to troubleshoot technical support issues A full JD is available upon request
16/09/2024
Full time
Service Desk Analyst SN6 Permanent £26,000 - £30,000 Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends. Key Responsibilities Excellent customer Service communication skills (both verbal & written) Ability to obtain Government Security Clearance (SC) with no restrictions. IT support skills Microsoft Office suite Windows 10 and Microsoft Server Active Directory and User Account management General knowledge of basic software installation and network hardware (Desirable) General knowledge of desktop computing Ability to troubleshoot technical support issues A full JD is available upon request
Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: This is not a Service Desk Role, You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you). Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE a Minimum 3 years' experience in supporting Web Applications , Linux, software installation, troubleshooting, bash Scripting, with the ability to analyse system logs. Must have a process-driven approach, working with complex systems/SaaS. Worked with Zendesk/ServiceNow ticket systems (or similar). Supporting Live Applications' Will be highly desirable (Not Essential) Knowledge/understanding of networking. Support of on-premise, cloud and/or hybrid infrastructure environments. Familiarity/Understanding or DevOps and Agile methodologies (Nice to have). Experience/Understanding of SQL (Database Queries) Previous experience/understanding of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £30-£35K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum. Please apply now for more information on the role: Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems .
12/09/2024
Full time
Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: This is not a Service Desk Role, You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you). Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE a Minimum 3 years' experience in supporting Web Applications , Linux, software installation, troubleshooting, bash Scripting, with the ability to analyse system logs. Must have a process-driven approach, working with complex systems/SaaS. Worked with Zendesk/ServiceNow ticket systems (or similar). Supporting Live Applications' Will be highly desirable (Not Essential) Knowledge/understanding of networking. Support of on-premise, cloud and/or hybrid infrastructure environments. Familiarity/Understanding or DevOps and Agile methodologies (Nice to have). Experience/Understanding of SQL (Database Queries) Previous experience/understanding of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £30-£35K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum. Please apply now for more information on the role: Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems .
I have an immediate requirement for a Service Desk Analyst for my client based in Swindon. Key Accountabilities: Following documented processes to allocate access for starters, leavers, movers. To manage the leavers process to ensure that all IT equipment Is returned. To conduct a new starters welcome calls supporting them to log on to the system and answer queries. To follow the ticket best practice guide making sure tickets and requestors are regularly updated. Responsible for all types of access Including allocation and removal of licences Act as an overflow to help support the IT Service desk answering incoming calls during the lunch time period and seasonal peak times. Diagnose and resolve access related problems accurately making sure they are logged correctly and either closed or escalated appropriately To carry out access audits and re-verification of access for critical systems. Contacting people who have not used software to see If licence can be removed. Maintain Access documentation and ensure it is kept up to date. Qualifications/Experience/Knowledge: Experience in call handling and dealing with difficult and demanding situations ITIL V3 or V4 an advantage Knowledge and Experience of Active Directory Knowledge of 0365 Admin Centres and User Administration within Dynamics 365 advantageous. A good knowledge of Data Protection, and FCA regulations A good understanding of starters and leavers process, as well as role Based Access Controls Technical Knowledge: Microsoft Dynamics User Administration Active Directory M365 licensing portal Skills and Competencies: Good organisation and communication skills Have a bright professional attitude and lead by example work ethic. Have the ability to multi-task and stay organized in a agile working environment. Be analytical & inquisitive with excellent attention to detail. Ability to be able to change priorities on a day-to-day basis Good at problem solving - required to get underneath incidents and identity where and what has gone wrong Ownership of requests Excellent written & customer service skills Role is paying £25k and expected to be on site 3 days per week.
12/09/2024
Full time
I have an immediate requirement for a Service Desk Analyst for my client based in Swindon. Key Accountabilities: Following documented processes to allocate access for starters, leavers, movers. To manage the leavers process to ensure that all IT equipment Is returned. To conduct a new starters welcome calls supporting them to log on to the system and answer queries. To follow the ticket best practice guide making sure tickets and requestors are regularly updated. Responsible for all types of access Including allocation and removal of licences Act as an overflow to help support the IT Service desk answering incoming calls during the lunch time period and seasonal peak times. Diagnose and resolve access related problems accurately making sure they are logged correctly and either closed or escalated appropriately To carry out access audits and re-verification of access for critical systems. Contacting people who have not used software to see If licence can be removed. Maintain Access documentation and ensure it is kept up to date. Qualifications/Experience/Knowledge: Experience in call handling and dealing with difficult and demanding situations ITIL V3 or V4 an advantage Knowledge and Experience of Active Directory Knowledge of 0365 Admin Centres and User Administration within Dynamics 365 advantageous. A good knowledge of Data Protection, and FCA regulations A good understanding of starters and leavers process, as well as role Based Access Controls Technical Knowledge: Microsoft Dynamics User Administration Active Directory M365 licensing portal Skills and Competencies: Good organisation and communication skills Have a bright professional attitude and lead by example work ethic. Have the ability to multi-task and stay organized in a agile working environment. Be analytical & inquisitive with excellent attention to detail. Ability to be able to change priorities on a day-to-day basis Good at problem solving - required to get underneath incidents and identity where and what has gone wrong Ownership of requests Excellent written & customer service skills Role is paying £25k and expected to be on site 3 days per week.