Content Designer

Mercator IT Solutions is looking for a Content Designer to be part of its growing consultancy arm.

As a Content Designer you will be responsible for:

• writing, editing and publishing high quality content that meets user needs and creates outstanding digital services that users prefer to use
• communicating credibly with a wide range of people inside and outside of Mercator
• making sure customer journeys are the best they can be
• managing relationships with subject matter experts to make sure content is accurate
• being accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department's style
• being accountable for choosing the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gap
• monitoring the performance of content and tools and working with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
• identifying ways to improve the content and iteratively improving the product
• being at ease working in an agile environment with rapidly changing deadlines, workloads and goals and collaborating with others as part of an agile team

Skills and experience:

• extensive experience of writing for the web, with proven ability of creating content that is accessible and usable
• exceptional skills in convincing people that user needs and a usable approach is the only way to present information
• proven experience in using metrics and user feedback to define/refine content
• proven experience of working within a web application development environment, proficient in writing Markdown, picture sourcing and editing
• experience in choosing the best format for displaying information to the user

This would be a contract role and remote with occasional travel.

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting