Role: Redcare Technical Helpdesk Technician

Location: Sheffield (Hybrid - 3 days per week onsite)

Duration: 6 months

Day rate: £230 inside IR35

Role Description:

This is an operational and in-life service management role, accountable for:

• The in-life service experience enjoyed by customers, from order entry through to and including operational service
• Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures
• All customer experience metrics
• Effective & efficient management practices, leadership & rota management
• Technical fault co-ordination and wide IT/communications understanding
• Flexible attitude and team player
• Excellent Customer Focus and an understanding of Key Customer requirements
• Experience in dealing with internal and external Customers/Suppliers
• Values - To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected.
• Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)

Desirable Skills:

• Proven ability to use SalesForce/Event Management System
• Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce etc