Here at Lucid we have an exciting opportunity for a L3 Solution Engineer/Server Build Specialist, this will predominantly be a remote position with occasional travel to clients' sites based in Scotland and the North of England. This is a customer-facing role within challenging environments.

We are seeking a highly skilled and motivated Infrastructure Engineer with expertise in designing, configuring, and building Servers from the ground up. The successful candidate will play a pivotal role in our IT infrastructure team, ensuring the robustness, scalability, and security of our server environments. This is an exciting opportunity for an individual who thrives in a dynamic environment and has a passion for hands-on technical work.

Responsibilities:

• Visiting customers on site to carry out consultancy, installations & support
• Build physical and virtual Servers from scratch on customer sites, including hardware configuration, OS installation, and environment customization.
• Pre-delivery configuration and testing of Servers and workstations to customer specifications
• Receiving fault reports, diagnosing, and providing solutions quickly
• Evaluating new products & technologies when requested
• Producing reports on every visit detailing work done, outstanding work and issues to the projects team
• Acquiring customer sign off for all completed projects
• Assisting Technical Support & Sales with queries and problems when necessary
• Maintaining current knowledge of hardware and software and a detailed knowledge of the product range
• Striving to improve the efficiency of the department by reviewing and improving the current procedures and providing recommendations/feedback

Experience in one or more of the following areas is essential:

• Modern Device Management (Microsoft Endpoint Manager, SCCM, Intune, Autopilot, Windows 10 Enterprise)
• Identity Management (AD, AAD, AAD Connect, MFA, SSO, SAML, Okta)
• Microsoft Teams, Exchange Online, SharePoint Online, Office 365 and Microsoft 365 Apps
• Security (Microsoft Defender for Office 365, Microsoft Defender for Identity, Microsoft Defender for Endpoint)
• Compliance (Insider Risk Management, Information Protection and Governance)
• Application delivery: VDI solutions (Citrix, VMWare) and Mobile Apps

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.