We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you.

Role Title: Wintel Senior/Engineer(Need Active SC Clearance)
Location: Barrow in Furness (Onsite)
Duration: 6 months

Role Description:
Change Implementation
The Wintel Team will implement changes to configuration items in accordance with the agreed change records.
Details of the change will be recorded in the change management system.

Incident Resolution
The Wintel Team will investigate, diagnose and restore the affected service as notified by tickets raised through incident handling of Priority P1 and P2 and escalated P3/P4 in accordance with service levels.
Details of the incident and resolution will be recorded in the incident management system.

Incidents include those related to:
Diagnosis of hardware issues
OS software
Performance
Capacity
Locally attached storage.
Proactive Problem Resolution
According to the problem management process, The Wintel Team will generate a report and send it to Level 3 to invoke Problem Management process to prevent (re)-occurrence of incidents by eliminating their root cause.
Details of problem management activities will be recorded within the problem management system.

Access Control Management
The resolving team will provide support related to:
Managing MS Distributed File System (DFS)
Managing Privileged User Accounts & Service Accounts - local
Migrating Permissions
User Administration
Wintel - AD Account unlocks/Password resets
Granting Access - Server
Wintel - File and Folder permissions
Resetting Profiles - local & roaming.
AD Management
The resolving team will provide support related to:
Administrative groups management (Root and Child domain)
Establishing AD integration points
Move computer objects to different Organizational Units as required
OU management (Add/Remove)
Add/Delete/Change/Disable computer objects as required
Delegate control of OUs
GPO Administration
Granting Access to Privileged Accounts
Managing Privileged Delegated Groups and Service Accounts
AD Replication troubleshooting
Server login issues
Time Sync
User login issues.
DHCP Management
The resolving team will provide support related to:
Wintel - DHCP IP reservation
Add/Delete/Change DNS zones
Wintel - DNS record Creation/Deletion.
Configuration Administration
As part of emergency or Critical change execution for those items in scope of the service, the service provider will supply the necessary configuration information to the Asset/Configuration management team.
Updates to the configuration tool will be performed where access and process are provided and made available.
Emergency and Critical OS Patch Management
Patches will focus on the operating system software, eg Bugs, serious security vulnerability.
Patch levels will be applied to existing version and release levels of the OS software according to client patch policy.
Security
Client will apply operating system hardening and associated security controls in accordance with client best practice and industry accepted practices based on regulatory requirements and client's business requirements.
O/S Maintenance & Break Fix Support

The resolving team will provide support related to:
Adding/deleting DHCP policies
Modifications to DNS Servers
Acceptance Signoffs
MIM Participation
Layered Software - IIS, SQL, other Apps ad-hoc support related to OS
Monitoring and remediation of print server health
Outage investigations
Server Data Recovery.
Print Queue Management
The resolving team will provide limited management of centralized printing services for Servers within a network.
Print services will contain driver management (driver installation, updates) management of the spool and queue management.
User Administration
User management applies to user administrative accounts.
A rights and delegation model will be implemented to ensure user authentication and authorization is done in the desired manner.
Hardware Firmware and Driver Updates
The server components, firmware and drivers will be updated based on the vendor recommendations.
Applicable only for Physical OS support
It is assumed Virtual Host support team does these tasks for Virtual Host Servers.
Vendor Management
The resolving team will manage, co-ordinate and liaise with 3rd party vendors to provide support on hardware and operating system components
Direct Attached Storage (DAS) Management
The resolving team will provide administration of locally attached storage file system and volume management.
Operating System Backup and Recovery
Operating System (OS) Backup and Recovery activities will ensure that the operating system can be recovered in the event of a technical problem.
OS Backup and Recovery will include scheduling and verification of routine server back-ups and restoring the operating system functionality from backup media in the case of a system recovery, according to the defined organization policy.
Reports
Patches - the resolving team will deliver a periodic patch compliancy report for the installed base of Servers.
Virus protection - the resolving team will deliver a periodic (monthly) virus protection compliancy report for the installed base of Servers.
Monthly reports - the resolving team will provide input to the monthly service report on Highs/Lows, Service Improvement Programmes and the SLA Breach mitigation report (ad hoc reporting is not included)
Capacity and Performance - Capacity and Performance reporting will be included assuming all the required reporting tools are in place which doesn't consume 1% to 2% effort.
Documentation
The resolving team will create and maintain operational documentation/work instructions/procedures/templates required by client for support activities.
Delivery Management
The resolving team will be responsible for ownership and management of the delivery of the Wintel Service eg attending major incident calls with account teams when required, ensuring delivery responsibilities are met.
High Availability/Cluster Administration

The resolving team will carry out:
Cluster administration activities monitoring and day to day cluster maintenance.
Simple cluster configuration changes.
Fail-over tests as defined in the associated schedule.

Your profile
Ideally you will bring the below previous experience or certification
Understanding CI/CD Principles
Experience of developing infrastructure as Code solutions
Experience of Linux based platforms
Experience of Hardware support
Experience of Puppet, Chef or Ansible
Experience of OEM
Experience of working to Agile principles

Knowledge or Experience of the following technologies
Database
Containerisation
Virtualisation
Cloud Platforms
Security Tooling
Network {SNMP}
Network {TCIP}
VMware, vSphere, vCenter,
Windows Scripting, PowerShell
Windows Server 2008/2012/2016
Active Directory
Network troubleshooting/configuration
MCSE certification or similar would be desirable