We're looking for an experienced 3rd Line Support Engineer to join our clients dynamic MSP team! If you thrive on solving complex IT issues and enjoy working with a variety of clients, this could be the perfect role for you.
My client are a leader in the IT Managed Services space and are always on the hunt for talent individuals with a hunger to learn and progress and a passion for IT and Tech.

Key Responsibilities:
* Provide advanced technical support for Hardware and Software issues
* Troubleshoot and resolve escalated issues
* Provide technical support for networking, infrastructure and Cloud technology
* Delivering exceptional customer service with the ability to go above and beyond
* Hands on technical problem solving approach.
* Ability to prioritise and manage workload in a methodical way

Key Skills:
* 3+ Years MSP experience
* Strong expertise in Windows Server (2016, 2019 & 2022), Active Directory, Group Policy and Azure AD/Entra ID
* Office 365 and Exchange experience (2016 & 2019)
* Advanced in managing and troubleshooting VoIP Systems
* Virtualization experience (Hyper-V, VMware)
* Understanding of Networking - working with Routers, Switches, Servers, Firewalls, VPNs, VLANs and general support and troubleshooting.
* Understanding of DNS, DHCP, TCP/IP and WAN/LAN Tech
* Experience or Understanding of PowerShell Scripting (Desirable)

Location: Liverpool (Hybrid Working)
Work Pattern: 9am - 5pm Monday to Friday
Salary: £35k - £45k DOE

If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you!

This is an urgent role that needs filling ASAP so apply now!