Trellix Email Threat Prevention Support Engineer - REMOTE/UK £40 - 42 per hour - US hours/6 hours overlap

As a Trellix Email Threat Prevention Support Engineer, you will be at the forefront of ensuring our customers receive exceptional technical support and assistance with our email security solutions. You will play a vital role in resolving technical issues, optimizing product performance, and delivering outstanding customer service. This position requires a deep understanding of email security technologies, strong troubleshooting skills, and a passion for helping customers succeed.

Key Responsibilities:

• Email Security Implementation
  • Architect and deploy Trellix Email Security solutions, including ETP configurations, policy creation and integration with on-prem CM and Splunk.
  • Configure multi-layered detection techniques, such as advanced URL defense, attachment detonation, and deferred phishing detection.

• Threat Detection and Response
  • Monitor inbound email traffic for any rejections, queuing.
  • Investigate and respond to incidents related to false positives, quarantines, email delay and riskware blocks.
  • Diagnose and troubleshoot technical issues related to email security incidents and product functionality.

Skills:

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills for collaborating with cross-functional teams.
• Knowledge of cloud architectures and on-premise NX/EX infrastructures.
• In-depth knowledge of email protocols (SMTP, POP3, IMAP) and email security technologies.
• Proficiency in configuring and managing ETP or on-prem EX policies.
• Ability to work independently and collaborate effectively in a team environment.
• Proficiency in IDS/IPS
• Proficiency in Linux/Unix operating systems.
• Hands-on experience with any Email Security and Network Security products.
• Ability to adapt to evolving threat landscapes and implement effective security measures.
• Hands-on experience with other Trellix products such as NX, FX, CM and MVX is a plus.