IT Service Desk Technician Hourly Rate: £11.91 Location: Plymouth, Devon Job Type: Temporary to Permanent - initially 12 weeks Join a leading company recognised in the Sunday Times Top Track 100 as an IT Service Desk Technician. Based in Plymouth, you will be an integral part of a dynamic Incident team, dedicated to providing professional, timely, and courteous support by resolving computer software/hardware issues for our end users. Day-to-day of the role: Provide comprehensive IT support service to end customers within a retail environment. Receive, log, monitor, and respond promptly to Service Requests across three communication channels. Escalate complex and high-priority Service Records to both internal and external teams in line with agreed processes. Offer technical support on hardware, software, and data networks. Assess technical errors and determine a resolution process around till peripherals, such as Till Printers, Scanners, PEDs. Follow up on issue resolution via communication with Front End customers. Serve as a customer-centric interface for users of IT systems and external parties where applicable. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Stay updated with new technologies that may be implemented by the business to maintain expert knowledge and uphold the ability to provide support. Required Skills & Qualifications: Experience working in an IT support provision. Previous experience in a customer-facing role. Basic knowledge of troubleshooting network infrastructure issues (WAN, LAN, etc.). Good understanding of overall technology concepts and terminology. Demonstrable analytical approach to problem-solving. Excellent written and verbal communication skills. Good working knowledge of current Windows PC operating systems, Windows File Server environments, and current data communications methodology. To apply for this IT Service Desk Technician position, please submit your CV detailing your relevant experience.
07/01/2025
Contractor
IT Service Desk Technician Hourly Rate: £11.91 Location: Plymouth, Devon Job Type: Temporary to Permanent - initially 12 weeks Join a leading company recognised in the Sunday Times Top Track 100 as an IT Service Desk Technician. Based in Plymouth, you will be an integral part of a dynamic Incident team, dedicated to providing professional, timely, and courteous support by resolving computer software/hardware issues for our end users. Day-to-day of the role: Provide comprehensive IT support service to end customers within a retail environment. Receive, log, monitor, and respond promptly to Service Requests across three communication channels. Escalate complex and high-priority Service Records to both internal and external teams in line with agreed processes. Offer technical support on hardware, software, and data networks. Assess technical errors and determine a resolution process around till peripherals, such as Till Printers, Scanners, PEDs. Follow up on issue resolution via communication with Front End customers. Serve as a customer-centric interface for users of IT systems and external parties where applicable. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Stay updated with new technologies that may be implemented by the business to maintain expert knowledge and uphold the ability to provide support. Required Skills & Qualifications: Experience working in an IT support provision. Previous experience in a customer-facing role. Basic knowledge of troubleshooting network infrastructure issues (WAN, LAN, etc.). Good understanding of overall technology concepts and terminology. Demonstrable analytical approach to problem-solving. Excellent written and verbal communication skills. Good working knowledge of current Windows PC operating systems, Windows File Server environments, and current data communications methodology. To apply for this IT Service Desk Technician position, please submit your CV detailing your relevant experience.
Junior Desktop Analyst (m/f/d) - desktop hardware / desktop software / incidents requests/ German / English Project: For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Junior Desktop Analyst (m/f/d). Background: We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities. In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication. The perfect candidate: We are looking for a junior candidate who either has eg 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace. Tasks & Responsibilities: . Acting as a digital enabler for our business colleagues & functions . Create, resolve and close incidents/service requests within allocated timelines . Support IT hardware life cycle management processes . Provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers . Drive the user experience and promote best practice. . Support all standard workplace infrastructure, global/local projects and deployments. . Ensure that knowledge base articles are created and maintained. . Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience. . Proactively addressing and following through process-improvement ideas Must Haves: . 0-2 years of experience in a desktop support or similar IT role . Innovative and proactive problem solver highly accountable, result oriented mindset . Good interpersonal communication skills pairing with empathy . Consultancy skills on digital workplace tools and solutions . Enterprise Application, deployments, consulting and adoption . Passionate and knowledgeable about the digital workplace . Desire to learn . Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals . German and English fluent and B2 writing skills Nice to Have: . Basic understanding of ITIL practices and frameworks. Reference Nr.: 923899TP Role: Junior Desktop Analyst (m/f/d) Industrie: Pharma Workplace: Basel Pensum: 100% Start: 01.02.2025 Duration: 11 Monate Deadline : 08.01.2025 If you are interested in this position, please send us your complete dossier. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
02/01/2025
Contractor
Junior Desktop Analyst (m/f/d) - desktop hardware / desktop software / incidents requests/ German / English Project: For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Junior Desktop Analyst (m/f/d). Background: We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities. In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication. The perfect candidate: We are looking for a junior candidate who either has eg 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace. Tasks & Responsibilities: . Acting as a digital enabler for our business colleagues & functions . Create, resolve and close incidents/service requests within allocated timelines . Support IT hardware life cycle management processes . Provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers . Drive the user experience and promote best practice. . Support all standard workplace infrastructure, global/local projects and deployments. . Ensure that knowledge base articles are created and maintained. . Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience. . Proactively addressing and following through process-improvement ideas Must Haves: . 0-2 years of experience in a desktop support or similar IT role . Innovative and proactive problem solver highly accountable, result oriented mindset . Good interpersonal communication skills pairing with empathy . Consultancy skills on digital workplace tools and solutions . Enterprise Application, deployments, consulting and adoption . Passionate and knowledgeable about the digital workplace . Desire to learn . Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals . German and English fluent and B2 writing skills Nice to Have: . Basic understanding of ITIL practices and frameworks. Reference Nr.: 923899TP Role: Junior Desktop Analyst (m/f/d) Industrie: Pharma Workplace: Basel Pensum: 100% Start: 01.02.2025 Duration: 11 Monate Deadline : 08.01.2025 If you are interested in this position, please send us your complete dossier. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
