Job Posting Title: Junior Desktop Analyst

Background

We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities.

In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.

The perfect candidate:

We are looking for a junior candidate who either has eg 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace.

General Information:

Start date: 1.2.2025

latest Start Date: 1.3.2025

Planned duration: 31.12.2025

Workplace: Basel

Workload: 100%

Remote/Home Office: onsite work required, no remote work

Tasks & Responsibilities:

Acting as a digital enabler for our business colleagues & functions

Create, resolve and close incidents/service requests within allocated timelines

Support IT hardware life cycle management processes

Provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.

Support all standard workplace infrastructure, global/local projects and deployments.

Ensure that knowledge base articles are created and maintained.

Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized company employee experience.

Proactively addressing and following through process-improvement ideas

Must Haves:

0-2 years of experience in a desktop support or similar IT role

Innovative and proactive problem solver highly accountable, result oriented mindset

Good interpersonal communication skills pairing with empathy

Consultancy skills on digital workplace tools and solutions

Enterprise Application, deployments, consulting and adoption

Passionate and knowledgeable about the digital workplace

Desire to learn

Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals

German and English fluent and B2 writing skills

Nice to Have:

Basic understanding of ITIL practices and frameworks

Job Title: IT Helpdesk Support

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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