Job Title: System Support and Development Analyst

Location: Cumbria, UK

Job Type: Full-time - Hybrid Working

Salary: Up to £39,929

About the Role:

We are seeking a dedicated and skilled System Support and Development Analyst to join our team. In this role, you will work closely with system users to analyse internal processes, provide solutions, and manage support calls. You will be responsible for ensuring the stability, continuity, and availability of core applications, and for proactively identifying opportunities to support business processes.

Key Responsibilities:

• Deliver BPSS support services on a day-to-day basis within agreed internal SLAs.
• Manage and resolve support calls, working with the Managed Service provider and system supplier as needed.
• Provide expert advice and training to system users.
• Promote and improve data quality of BPSS-related systems.
• Configure and manage systems in line with documented change control processes.
• Conduct root cause analysis for complex functional data issues.
• Provide second/third line specialist incident and data resolution.
• Perform User Acceptance Testing for quarterly patches and system improvements.
• Develop strong working relationships within the BPSS System Support & Development team and the wider organisation.
• Support the implementation of system improvements identified by the Product Manager & Change Leads.
• Develop functional understanding and capability of BPSS supported systems.

Key Relationships:

• BPSS System End Users
• BPSS Professional Users
• System Support Partners

Skills and Experience:

• Possess or achieve the ITIL Foundation Certificate within 12 months.
• Pragmatic attitude to problem-solving.
• Ability to comprehend technical issues.
• High degree of accuracy and attention to detail.
• Strong communication and interpersonal skills adaptable to all audiences.
• Methodical and organised approach.
• Experience with Business Systems or Business Applications, preferably in Oracle Fusion, HCM, and related Modules.
• Highly developed interpersonal skills to work as a team member and customer liaison.

PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS

Equal Opportunities:

Adecco are committed to promoting equality, diversity, and inclusivity. We welcome applications from all individuals regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy or maternity, political opinion, or trade union membership.

How to Apply:

Please submit your CV outlining your suitability for the role to (see below)