IT Support Specialist (Permanent, Onsite)

Location: Kundl, Austria

Are you a tech-savvy professional with a passion for solving complex IT challenges? Join our team in Kundl, Austria, as a Permanent IT Support Specialist, where you'll play a pivotal role in supporting end-users with cutting-edge technology in a dynamic and friendly work environment.

Your Responsibilities

• Provide first- and second-level technical support, addressing hardware, software, and mobile device issues.
• Deliver prompt and effective assistance to end-users through calls, tickets, and direct interaction.
• Ensure accurate documentation of incidents and requests in the Service Now ticketing system.
• Create, maintain, and use knowledge base articles to enhance efficiency.
• Conduct IT onboarding sessions for new employees.
• Actively contribute to continuous improvement initiatives.

What We're Looking For

• Languages: Fluent in German and English (additional languages are a bonus).
• Experience: Experience in a similar IT support role.
• Skills:
  • Strong analytical and problem-solving abilities.
  • Exceptional communication skills and customer orientation.
  • Attention to detail with the ability to handle multiple stakeholders and tasks.
  • Self-motivated, organized, and capable of prioritizing tasks independently.
  • A team player with a supportive and collaborative attitude.
• Experience in regulated IT environments (eg, GxP) is an advantage.
• Additional Requirement: A criminal record certificate not older than three months is mandatory.

What We Offer

• A diverse range of tasks, projects, and responsibilities.
• Opportunities for personal and professional growth.
• Competitive salary and comprehensive benefits.
• Employee Perks:
  • Birthday, wedding, and newborn surprise vouchers.
  • Referral rewards via the "Fishing for Friends" program.
  • Complimentary refreshments in the office.
  • Company-sponsored events fostering a friendly and international atmosphere.