19 jobs found

*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus and Incentive eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager with E-commerce experience. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.

*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.

Service Assurance Analyst - Permanent Role - Manchester - Hybrid About the Role: We're seeking a Service Assurance Engineer to join an IS Operations team and take assist with service design and transition activities across a variety of exciting projects. With 60 workstreams planned, from server upgrades to ERP replacements, this role is central to our mission to ensure governance, operational readiness, and a seamless journey from project inception to business-as-usual (BAU). You will work closely with senior stakeholders, external vendors, and project teams, attending weekly Service Transition meetings,and collaborate with diverse teams. Key Responsibilities: As a Service Assurance Analyst, you will: 1. Govern projects and workstreams to ensure smooth transitions, including creating Service Impact Assessments, Support Model Documents, Service Transition Trackers, and Operational Readiness materials. 2. Ensure governance practices for day-to-day activities in service transition, including processes, roles, and responsibilities. 3. Collaborate within an agile environment with diverse stakeholders and external vendors to address transition requirements. 4. Assist in delivering clear Service Level Agreements (SLAs) underpinned by contracts and Operational Level Agreements (OLAs). 5. Monitor, analyse, and report on key performance metrics while offering recommendations for improvement. 6. Maintain an accurate and central repository of Service Design and Transition packages alongside Service Catalogue and Support Model documents. 7. Attend weekly Service Transition meetings, sharing insights and updates with senior stakeholders and vendors. 8. Provide governance to support projects like ERP replacement and infrastructure upgrades. 9. Align new and changed services with agreed Service Acceptance Criteria and Operational Readiness measures. 10. Engage in monthly IT Operations collaboration days on site to foster teamwork and knowledge-sharing, alongside BAU work. Person Specification: Essential: - Background in Service Transition, including coordinating Service Design and Transition activities across multiple workstreams. - Experience and solid understanding of IT Service Management (ITSM) practices (Incident, Problem, Change, and Service Level Management). - Familiarity with governance for day-to-day service transition activities and project life cycle processes. - Proven ability to work on ITIL and ITSM projects within an agile environment. - Exceptional verbal and written communication skills to liaise effectively with senior stakeholders, external vendors, and diverse teams. - Ability to nurture cultural fit and maturity in processes, fostering a collaborative team environment. - Understanding of the Data Protection Act and confidentiality best practices. If you are open to discuss more details regarding the role, please submit your CV below and we will be in touch to discuss more. Service Assurance Analyst - Permanent Role - Manchester - Hybrid

IT Service Desk Analyst Leeming Bar Rate £16-21 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of well-known faults/First line monitoring of system performance and escalation of issues to appropriate engineers/Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services/Co-ordinate and respond to enquiries from users/Log, classify and allocate calls to internal & external resources. In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.

Performance/Failover Testing Engineer Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 2-3 years in the areas of Performance/Failover Testing/Architecture/DevOps Experienced in application, hardware, and network testing Experience with Kafka or other messaging systems Hands-on experience building test automation and failover test suites Responsibilities Analyze the business requirements, understand the expectations from end user, review with Business Analysts/SMEs and design test scenarios. Works closely with development, QA, and operations teams to understand application architecture and performance requirements. Design and develop performance test scripts and scenarios using appropriate tools and frameworks. Monitor system behavior during performance, Load, Stress, and failover tests and ensure systems meet recovery time objectives. Conduct failover tests by simulations of hardware, software, and network failures.

We're looking for an Business analyst in digital marketing to optimize product adoption through web and app channels. The focus of this role is to enhance cross-sell performance, personalize the digital experience, and increase customer engagement. Responsibilities include: Developing cross-buy strategies to increase product usage, analysing customer behavior to identify upsell opportunities, optimizing digital journeys using data and A/B testing, and ensuring a consistent customer experience across all digital touchpoints. Required qualifications: 3-5 years of experience in digital marketing or customer journey optimization, strong analytical and project management skills, and hands-on experience with A/B testing and CRO. Experience with customer journey mapping is also expected. Preferred qualities: You are proactive, data-driven, and customer-focused. You enjoy working across disciplines, have strong communication skills, and are comfortable working both independently and in collaboration with others. Conditions: 36-hour workweek, hybrid setup with office presence on Tuesdays and Thursdays, and availability to start as soon as possible.

Job Title: Contractor Murex SME with MXtest Expertise Location : Eastern Europe or Romania Contract Length : 6-12 months (with possibility of extension) Start Date : Immediate Job Overview : We are seeking an experienced Murex Subject Matter Expert (SME) with hands-on proficiency in MXtest to join a high-impact project with one of our leading financial services clients. As an Murex SME, you will be responsible for guiding the implementation, integration, and testing of Murex solutions, ensuring the successful execution of key projects while leveraging your deep knowledge of MXtest to optimize system performance and user experience. Key Responsibilities : Lead the design, implementation, and testing of Murex systems and solutions. Leverage MXtest to ensure the end-to-end testing of Murex workflows and processes. Provide expertise in the configuration and customization of Murex trading and risk management platforms. Collaborate with cross-functional teams, including developers, business analysts, and stakeholders to deliver solutions that meet project requirements. Troubleshoot and resolve issues during the testing and implementation phases. Act as the subject matter expert, providing guidance to junior team members and stakeholders on best practices. Ensure compliance with industry standards and regulatory requirements during implementation and testing phases. Required Skills and Experience : Proven experience as a Murex SME , with deep knowledge of Murex Front Office, Back Office, and Risk modules. Hands-on experience with MXtest , including writing and executing test scripts, as well as test case management. Solid understanding of financial instruments (FX, Fixed Income, Derivatives, Commodities, etc.) and their life cycle within Murex. Strong technical background with knowledge of Murex architecture, configurations, and deployment. Ability to identify, document, and resolve complex issues in Murex systems. Excellent communication skills, able to interact effectively with both technical and non-technical stakeholders. Experience in Agile methodologies and familiarity with JIRA or similar project management tools. Strong problem-solving skills and attention to detail. Desirable Skills : Knowledge of other Murex testing tools and methodologies. Murex certification is a plus. Experience with Murex integration with third-party systems (eg, pricing engines, market data feeds).

Functional Analyst Microsoft Dynamics 365 HR, HRM FO Antwerp Belgium We are looking for D365 Experts who have a strong background within HR modules to work in Belgium, Antwerp on an ERP HR Project. The ideal candidate MUST have a minimum 3 years of experience as functional expert of D365 FO HRM Modules Dynamics 365 Finance and Operations (D365 FO) offers a comprehensive suite of HRM modules to manage various aspects of human resources. Summary of the key HRM modules: Core HR : Centralizes employee information, including personal details, job roles, and organizational structure. Employee Self-Service : Allows employees to manage personal data, view payslips, and request time off. Manager Self-Service : Provides managers with tools to oversee employee performance, approve leave requests, and manage team assignments. Compensation Management : Handles employee compensation, including salaries, bonuses, and benefits. Performance Management : Tracks employee performance, manages appraisals, and sets development goals. Learning and Development : Facilitates employee training, skills tracking, and certification management. Leave and Absence Management : Manages employee leave types, approval workflows, and integrates with payroll. Recruitment : Streamlines the hiring process, from job postings to candidate management and interviews. Workforce Planning : Helps plan and manage workforce needs, including headcount and resource allocation. Payroll : Manages payroll processing, tax calculations, and ensures compliance with regulations. These modules together help businesses manage HR processes more efficiently, improving both employee and organizational productivity. Role Responsibilities: Analyze existing systems and business models Recommend resolutions and improvements Provide consolidate findings on components or processes Ensure security by design Shape documentation Provide advanced, component technical support Resolve issues prior to and following testing What do you need to be successful in your mission? Strong experience as functional expert of D365 FO HRM Modules Experience implementing Dynamics 365 FO HRM solutions Knowledge in the following modules: Fundamentals, Compensation Management, Recruitment, Onboarding, Case Management, Performance Management, Competency Management, LMS integration and Payroll interfacing English language only. If you are keen to hear more please apply with your most up to date CV. Michael Bailey International is acting as an Employment Agency in relation to this vacancy.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Quality Assurance Tableau Reporting Analyst. Candidate will be responsible for designing, developing, and maintaining reporting and monitoring solutions that support QA processes. The role will collaborate with cross-functional teams to identify automation needs and reporting needs to monitor and support governance processes, analyze data, and generate reports, and dashboards using Tableau, Alteryx, and Excel. Responsibilities: Collaborate with QA team members, developers, and other stakeholders to understand monitoring reporting requirements and deliver solutions that meet business needs. Execute, Maintain, and enhance python automation scripts as part of quality assurance monitoring. Develop and maintain QA data reports, dashboards, and visualizations to monitor key performance indicators and quality metrics using Tableau. Collect, analyze, and interpret data from various sources to identify trends, patterns, and anomalies. Connect to various data sources such as Jira and SpriaTest and prepare data for analysis. Monitor the performance of Tableau reports and Alteryx workflows, identifying and resolving issues. Ensure workflows are efficient and can handle large datasets. Ensure data accuracy, consistency, and integrity in all reports and dashboards. Apply best practices in data visualization to enhance user experience and report usability in Tableau. Optimize performance to ensure timely and accurate delivery of Tableau reports. Conduct regular audits of QA data to ensure compliance with industry standards and company policies. Generate ad-hoc reports and perform data analysis to support decision making processes. Establish and successfully manage relationships with clients as assigned. Report and escalate issues to management as needed. Document processes, best practices, and user guides as needed. Stay updated with the industry's best practices and advancements in data reporting and analysis tools. Perform other duties as assigned. Supervisory Responsibilities: None Qualifications: Bachelor's Degree (or equal experience) in Computer science, Data Analytics, or related field. Proven working experience in data analysis, reporting, and visualization in Tableau and Alteryx within a professional setting. Strong proficiency in SQL and experience with data querying and manipulation. Experience in data blending, preparation, and transformation. Strong skills in data visualization tools such as Tableau, Power BI, Alteryx, or similar platforms. Familiarity with statistical analysis tools and techniques. Experience with QA processes, software testing, change control management, test planning management, quality control process, methodologies. And management systems. Excellent analytical and problem-solving skills. Exemplary verbal and written communication skills. Excellent client-facing and internal communication skills. Solid organizational skills include attention to detail and multi-tasking skills. Strong interpersonal skills and core values include a positive attitude, balance, creativity, determination, and teamwork. Self-starter with the ability to identify need for and develop processes and materials. Technical Skills: Tableau: Report and dashboard development, data visualization, best practices, performance optimization. SQL: Query writing, data manipulation. Strong Experience in SQL and Python. Alteryx: Workflow development, data preparation, automation, and optimization. Data analysis, problem-solving, and critical thinking. Experience with tools like Jira, Zephyr, Confluence, SpiraTest, Selenium, or HP ALM. ETL tools such as Alteryx and reporting tools such as Tableau. Strong understanding of CI/CD pipelines and tools such as Jenkins, GitHub, GitLab CI, or Azure DevOps. Familiarity with performance testing tools such as JMeter, LoadRunner, or Gatling. Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform (Google Cloud Platform). Strong experience working with Linux OS. Experience in database management systems. Education and/or Experience: Bachelor's degree or Master's degree in computer science or a related discipline. Experience in Agile methodology. Experience in Enterprise Report development, or similar roles. Experience in working with large datasets and complex data models. Proven track record of delivering high quality reports & dashboards. Experience in database management systems. Strong communication skills, written and oral, analytical abilities, problem solving skills, sound judgment and time management skills. Experience in the Options and Futures industry is preferred.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Quality Assurance Tableau Reporting Analyst. Candidate will be responsible for designing, developing, and maintaining reporting and monitoring solutions that support QA processes. The role will collaborate with cross-functional teams to identify automation needs and reporting needs to monitor and support governance processes, analyze data, and generate reports, and dashboards using Tableau, Alteryx, and Excel. Responsibilities: Collaborate with QA team members, developers, and other stakeholders to understand monitoring reporting requirements and deliver solutions that meet business needs. Execute, Maintain, and enhance python automation scripts as part of quality assurance monitoring. Develop and maintain QA data reports, dashboards, and visualizations to monitor key performance indicators and quality metrics using Tableau. Collect, analyze, and interpret data from various sources to identify trends, patterns, and anomalies. Connect to various data sources such as Jira and SpriaTest and prepare data for analysis. Monitor the performance of Tableau reports and Alteryx workflows, identifying and resolving issues. Ensure workflows are efficient and can handle large datasets. Ensure data accuracy, consistency, and integrity in all reports and dashboards. Apply best practices in data visualization to enhance user experience and report usability in Tableau. Optimize performance to ensure timely and accurate delivery of Tableau reports. Conduct regular audits of QA data to ensure compliance with industry standards and company policies. Generate ad-hoc reports and perform data analysis to support decision making processes. Establish and successfully manage relationships with clients as assigned. Report and escalate issues to management as needed. Document processes, best practices, and user guides as needed. Stay updated with the industry's best practices and advancements in data reporting and analysis tools. Perform other duties as assigned. Supervisory Responsibilities: None Qualifications: Bachelor's Degree (or equal experience) in Computer science, Data Analytics, or related field. Proven working experience in data analysis, reporting, and visualization in Tableau and Alteryx within a professional setting. Strong proficiency in SQL and experience with data querying and manipulation. Experience in data blending, preparation, and transformation. Strong skills in data visualization tools such as Tableau, Power BI, Alteryx, or similar platforms. Familiarity with statistical analysis tools and techniques. Experience with QA processes, software testing, change control management, test planning management, quality control process, methodologies. And management systems. Excellent analytical and problem-solving skills. Exemplary verbal and written communication skills. Excellent client-facing and internal communication skills. Solid organizational skills include attention to detail and multi-tasking skills. Strong interpersonal skills and core values include a positive attitude, balance, creativity, determination, and teamwork. Self-starter with the ability to identify need for and develop processes and materials. Technical Skills: Tableau: Report and dashboard development, data visualization, best practices, performance optimization. SQL: Query writing, data manipulation. Strong Experience in SQL and Python. Alteryx: Workflow development, data preparation, automation, and optimization. Data analysis, problem-solving, and critical thinking. Experience with tools like Jira, Zephyr, Confluence, SpiraTest, Selenium, or HP ALM. ETL tools such as Alteryx and reporting tools such as Tableau. Strong understanding of CI/CD pipelines and tools such as Jenkins, GitHub, GitLab CI, or Azure DevOps. Familiarity with performance testing tools such as JMeter, LoadRunner, or Gatling. Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform (Google Cloud Platform). Strong experience working with Linux OS. Experience in database management systems. Education and/or Experience: Bachelor's degree or Master's degree in computer science or a related discipline. Experience in Agile methodology. Experience in Enterprise Report development, or similar roles. Experience in working with large datasets and complex data models. Proven track record of delivering high quality reports & dashboards. Experience in database management systems. Strong communication skills, written and oral, analytical abilities, problem solving skills, sound judgment and time management skills. Experience in the Options and Futures industry is preferred.

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator, preferably with Mainframe experience as well Candidate will be responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatably automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Good consultative, communication, analytical, and judgment skills [Required] Good time management skills [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors [Required] Suggests solutions that make sense and are in line with future technology direction [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information [Required] Optimizes the use of all available resources, and approach issues with pragmatism [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. Technical Skills & Background [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Preferred] Industry certifications in the areas of ITIL [Required] Bachelor's degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years' experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Technology Operations Support Analyst, preferably with UC4 experience. Candidate will be responsible for monitoring the production environment. It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using OCC approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing OCC approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Assist with Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support MQ channels Support the execution and troubleshooting of scheduling jobs. Provide first-level support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator, preferably with Mainframe experience as well Candidate will be responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatably automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Good consultative, communication, analytical, and judgment skills [Required] Good time management skills [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors [Required] Suggests solutions that make sense and are in line with future technology direction [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information [Required] Optimizes the use of all available resources, and approach issues with pragmatism [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. Technical Skills & Background [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Preferred] Industry certifications in the areas of ITIL [Required] Bachelor's degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years' experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Performance and Failover Testing Engineer. Candidate will be responsible for Performance and Failover testing which includes but not limited to segments of the planning, design, and execution of performance, failover tests and produce the reports. This role also involve collaborating with development and DevOps teams, identifying performance bottlenecks, test the system resiliency and report the risks. This role requires a thorough understanding of failover strategies, disaster recovery plans and high availability solutions. Responsibilities: Analyze the business requirements, understand the expectation from end user, review with Business Analysts/SMEs and design test scenarios. Works closely with development, QA, and operations teams to understand application architecture and performance requirements. Design and develop performance test scripts and scenarios using appropriate tools and frameworks. Monitor system behavior during performance, Load, Stress, and failover tests and ensure systems meet recovery time objectives. Conduct failover tests by simulations of hardware, software, and network failures. Identify performance bottlenecks, root causes, and potential solutions. Analyze Results, compare against SLAs, Benchmarks and Provide tuning recommendations to improve End User Experience. Document findings in Test management tool and provide actionable recommendations for improving performance/failover processes. Work closely with development, QA and Operations teams to integrate performance and failover testing into the overall testing Approach documentation. Collaborate with Enterprise Quality Process team and ensure standards are followed during failover testing and audit checks are passed. Find opportunity to automate, improve existing process, & contribute towards innovation by doing POCs on latest technologies. Qualifications Knowledge of a development life cycle under Waterfall and/or Agile methodologies. Knowledge of Lifecyle development, change control management, test planning management. Design and development skills in one of the following. technologies and tools: JMeter, LoadRunner. Analytical skills with potential to learn and display methods of testing against highly sophisticated systems, progressively diagnose system defects, and clearly communicate project constituents, key findings, and learnings. Experience in Performance and Failover testing on cloud & on-prem for n-tiered environments. Good understanding of application architecture, Non-Functional Requirements & identifying production workloads. Some experience in using tools such as JMeter, Selenium, SpiraTest, and LoadRunner Good understanding of load, soak, scalability, and other types of performance tests. Understanding of AWS or Azure platform to run performance and failover tests. Exposure in performance engineering for J2EE/.NET/LAMP, etc. Familiar with monitoring queues with tools like Any Point, MQ Explorer etc. Experience in running automated performance tests via CI/CD pipelines (on platforms like Cloud bees, GitHub etc.) Experience with application monitoring/Observability, building dashboards, identifying & establishing SLA s, logging & tracing. Understanding of Capacity planning and Performance tuning. Familiar with container technologies such as Docker or Kubernetes. Understanding in observability/Site Reliability engineering. Working knowledge of Atlassian products Jira Software, Confluence Bachelor's/masters degree in computer science, Engineering, and any related discipline. 2-3 years in the areas of Performance/Failover Testing/Architecture/DevOps. knowledge of high availability (HA) and disaster recovery (DR) concepts. Experience in collaborating with Development, Site Reliability Engineering, Cloud Engineering, Security in evaluating performance & scalability issues. Understand the architecture of high volume transactional SaaS Systems. Hands-on experience building test automation and failover test suites.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Credit Risk Management Reporting Analyst. Candidate will be responsible, identifying, developing, measuring, monitoring, reporting, and enhancing processes that monitor thresholds and trends of various risks and exposures introduced to by clearing members, banks, and other critical counterparties. Associate Principals utilize a strong technical and analytical skill set to assist Credit Department with its projects and reporting. Maintain a general understanding of the risks present within the clearing industry and/or the participating financial entities, including broker-dealers, futures commission merchants, commercial banks, pension funds, and financial market utilities. Associate Principals mentor and train (Sr.) Associates and independently develop technology solutions for the department. Responsibilities: Support CORE team with analysis of ongoing creditworthiness of counterparties and escalate issues requiring enhanced surveillance to department management and internal working groups so appropriate actions can be taken. Support CORE team with analytical solutions to assist with financial statement analysis, including identifying levels and trends in key metrics and ratios. Collaborate with IT and other internal teams to design and implement advanced scalable data analytics solutions to identify and analyze causal links and meaningful relationships (eg, correlations, distributions, percentiles). Includes centralizing data from multiple sources to automated Front End visual reporting/dashboards. Work closely with department management on projects, cross-department collaboration, and mentoring of colleagues. As appropriate, lead high priority department projects with minimal oversight by department management. Support CORE team with critical, time-sensitive, and/or complex counterparty inquiries requiring data collection or analysis. Support system, data, and risk methodology development, review data and risk methodologies during annual reviews, identify underlying methodology assumptions with a comprehensive set of special cases, guide methodologies through full life cycle events, and evaluate different possible approaches/enhancements Develop, maintain, enhance, and adhere to written policies and procedures Participate in and lead procedure-related control testing activities and identify opportunities for improving the control environment Supervise and confirm adherence to regulatory reporting obligations Work with internal and external stakeholders to support audits/exams Qualifications: Demonstrated analytical and problem-solving skills and the ability to work in a collaborative environment Familiarity with financial statements, brokerage statements, and accounting records Proficient knowledge of the financial services industry, including the financial, market, liquidity and operational risks of broker-dealers, futures commission merchants, commercial banks, pension funds, and financial market utilities Proficient understanding of securities markets, derivatives, and option trading strategies Track record of independently managing and successfully completing high visibility projects Excellent organization skills - must be detail oriented Strong verbal and written communication skills, with proven ability to work and converse with executive level management Strong Mathematical skills and financial acumen Comfortable working in a customer service-oriented environment and addressing questions from both colleagues and counterparties, engaging users to understand issues and identify root causes, escalating incidents to appropriate teams, collaborating with others to ensure timely resolution and user satisfaction, and monitoring service performance of (Sr.) Associates Ability to work well under pressure with multiple priorities and time-sensitive deadlines Track record of accomplishments while leading a team, delegating and prioritizing work assignments, and ensuring team efficiency preferred Technical Skills: Intermediate-to Advanced in Microsoft Office, including Excel experience using lookups and pivot tables to perform data analysis, and comfortable developing PowerPoint presentations Intermediate- to-Advanced SQL, including the ability to write and edit queries to assist with mining and visualizing data from multiple sources. Experience using data visualization software (eg, Tableau, Power BI) Familiarity with data stack applications such as Snowflake and code versioning in Github Coding experience with (eg, Python, R, VBA macros) required Intermediate-to-Advanced quantitative, analytical, problem solving skills, including the ability to accumulate, organize, and assimilate large amounts of information. Familiarity using Bloomberg and/or S&P Global Market Intelligence, and the technical ability to connect these tools to Excel preferred Education and/or Experience: Bachelor's degree (preferably in Financial Engineering, Data Science, Risk Management, Accounting, (Computational/Quantitative) Finance, or Economics) or equivalent work experience required 4+ years of data analytics experience or relevant financial services industry experience Master's degree or progress towards a Master's degree (preferably in Financial Engineering, Data Science, Risk Management, Accounting, (Computational/Quantitative) Finance, or Economics) preferred Certificates or Licenses: Desire to earn, or progress towards, a CFA or FRM certification

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Credit Risk Management Reporting Analyst. Candidate will be responsible, identifying, developing, measuring, monitoring, reporting, and enhancing processes that monitor thresholds and trends of various risks and exposures introduced to by clearing members, banks, and other critical counterparties. Associate Principals utilize a strong technical and analytical skill set to assist Credit Department with its projects and reporting. Maintain a general understanding of the risks present within the clearing industry and/or the participating financial entities, including broker-dealers, futures commission merchants, commercial banks, pension funds, and financial market utilities. Associate Principals mentor and train (Sr.) Associates and independently develop technology solutions for the department. Responsibilities: Support CORE team with analysis of ongoing creditworthiness of counterparties and escalate issues requiring enhanced surveillance to department management and internal working groups so appropriate actions can be taken. Support CORE team with analytical solutions to assist with financial statement analysis, including identifying levels and trends in key metrics and ratios. Collaborate with IT and other internal teams to design and implement advanced scalable data analytics solutions to identify and analyze causal links and meaningful relationships (eg, correlations, distributions, percentiles). Includes centralizing data from multiple sources to automated Front End visual reporting/dashboards. Work closely with department management on projects, cross-department collaboration, and mentoring of colleagues. As appropriate, lead high priority department projects with minimal oversight by department management. Support CORE team with critical, time-sensitive, and/or complex counterparty inquiries requiring data collection or analysis. Support system, data, and risk methodology development, review data and risk methodologies during annual reviews, identify underlying methodology assumptions with a comprehensive set of special cases, guide methodologies through full life cycle events, and evaluate different possible approaches/enhancements Develop, maintain, enhance, and adhere to written policies and procedures Participate in and lead procedure-related control testing activities and identify opportunities for improving the control environment Supervise and confirm adherence to regulatory reporting obligations Work with internal and external stakeholders to support audits/exams Qualifications: Demonstrated analytical and problem-solving skills and the ability to work in a collaborative environment Familiarity with financial statements, brokerage statements, and accounting records Proficient knowledge of the financial services industry, including the financial, market, liquidity and operational risks of broker-dealers, futures commission merchants, commercial banks, pension funds, and financial market utilities Proficient understanding of securities markets, derivatives, and option trading strategies Track record of independently managing and successfully completing high visibility projects Excellent organization skills - must be detail oriented Strong verbal and written communication skills, with proven ability to work and converse with executive level management Strong Mathematical skills and financial acumen Comfortable working in a customer service-oriented environment and addressing questions from both colleagues and counterparties, engaging users to understand issues and identify root causes, escalating incidents to appropriate teams, collaborating with others to ensure timely resolution and user satisfaction, and monitoring service performance of (Sr.) Associates Ability to work well under pressure with multiple priorities and time-sensitive deadlines Track record of accomplishments while leading a team, delegating and prioritizing work assignments, and ensuring team efficiency preferred Technical Skills: Intermediate-to Advanced in Microsoft Office, including Excel experience using lookups and pivot tables to perform data analysis, and comfortable developing PowerPoint presentations Intermediate- to-Advanced SQL, including the ability to write and edit queries to assist with mining and visualizing data from multiple sources. Experience using data visualization software (eg, Tableau, Power BI) Familiarity with data stack applications such as Snowflake and code versioning in Github Coding experience with (eg, Python, R, VBA macros) required Intermediate-to-Advanced quantitative, analytical, problem solving skills, including the ability to accumulate, organize, and assimilate large amounts of information. Familiarity using Bloomberg and/or S&P Global Market Intelligence, and the technical ability to connect these tools to Excel preferred Education and/or Experience: Bachelor's degree (preferably in Financial Engineering, Data Science, Risk Management, Accounting, (Computational/Quantitative) Finance, or Economics) or equivalent work experience required 4+ years of data analytics experience or relevant financial services industry experience Master's degree or progress towards a Master's degree (preferably in Financial Engineering, Data Science, Risk Management, Accounting, (Computational/Quantitative) Finance, or Economics) preferred Certificates or Licenses: Desire to earn, or progress towards, a CFA or FRM certification

NO SPONSORSHIP Senior Associate, Performance and Failover Testing SALARY: $80k - $110k plus 10% bonus LOCATION: DALLAS 3 days onsite Looking for a candidate with 2-3 years performance failover testing on cloud and on prem. n-tiered environments, jmeter, selenium, spiratest and LoadRunner. Conduct failover tests by simulations of hardware software and network failures This role will be responsible for Performance and Failover testing which includes but not limited to segments of the planning, design, and execution of performance, failover tests and produce the reports. Primary Duties and Responsibilities Analyze the business requirements, understand the expectation from end user, review with Business Analysts/SMEs and design test scenarios. Works closely with development, QA, and operations teams to understand application architecture and performance requirements. Design and develop performance test scripts and scenarios using appropriate tools and frameworks. Monitor system behavior during performance, Load, Stress, and failover tests and ensure systems meet recovery time objectives. Conduct failover tests by simulations of hardware, software, and network failures. Identify performance bottlenecks, root causes, and potential solutions. Analyze Results, compare against SLAs, Benchmarks and Provide tuning recommendations to improve End User Experience. Document findings in Test management tool and provide actionable recommendations for improving performance/failover processes. Work closely with development, QA and Operations teams to integrate performance and failover testing into the overall testing Approach documentation. Collaborate with Enterprise Quality Process team and ensure standards are followed during failover testing and audit checks are passed. Find opportunity to automate, improve existing process, & contribute towards innovation by doing POCs on latest technologies. Qualifications Experience in Performance and Failover testing on cloud & on-prem for n-tiered environments. Good understanding of application architecture, Non-Functional Requirements & identifying production workloads. Some experience in using tools such as JMeter, Selenium, SpiraTest, and LoadRunner Good understanding of load, soak, scalability, and other types of performance tests. Understanding of AWS or Azure platform to run performance and failover tests. Exposure in performance engineering for J2EE/.NET/LAMP, etc. Familiar with monitoring queues with tools like Any Point, MQ Explorer etc. Experience in running automated performance tests via CI/CD pipelines (on platforms like Cloud bees, GitHub etc.) Experience with application monitoring/Observability, building dashboards, identifying & establishing SLA's, logging & tracing. Understanding of Capacity planning and Performance tuning. Education and/or Experience Bachelor's/master's degree in computer science, Engineering, and any related discipline. 2-3 years in the areas of Performance/Failover Testing/Architecture/DevOps. knowledge of high availability (HA) and disaster recovery (DR) concepts. Experience in collaborating with Development, Site Reliability Engineering, Cloud Engineering, Security in evaluating performance & scalability issues. Understand the architecture of high volume transactional SaaS Systems. Hands-on experience building test automation and failover test suites.

*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Data Reporting/Analytics Analyst. This analyst will work within the Quality Assurance team and focus on controls/governance/data analytics/reporting. Tools needed for this role include Tableau, Alteryx, Power BI, Python, etc. Responsibilities: Collaborate with QA team members, developers, and other stakeholders to understand monitoring reporting requirements and deliver solutions that meet business needs. Execute, Maintain, and enhance python automation scripts as part of quality assurance monitoring. Develop and maintain QA data reports, dashboards, and visualizations to monitor key performance indicators and quality metrics using Tableau. Connect to various data sources such as Jira and SpriaTest and prepare data for analysis. Monitor the performance of Tableau reports and Alteryx workflows, identifying and resolving issues. Ensure workflows are efficient and can handle large datasets. Ensure data accuracy, consistency, and integrity in all reports and dashboards. Apply best practices in data visualization to enhance user experience and report usability in Tableau. Optimize performance to ensure timely and accurate delivery of Tableau reports. Conduct regular audits of QA data to ensure compliance with industry standards and company policies. Qualifications: Bachelor's degree or Master's degree in computer science or a related discipline. Experience in working with large datasets and complex data models. Proven track record of delivering high quality reports & dashboards. Proven working experience in data analysis, reporting, and visualization in Tableau and Alteryx within a professional setting. Strong skills in data visualization tools such as Tableau, Power BI, Alteryx, or similar platforms. Experience with QA processes, software testing, change control management, test planning management, quality control process, methodologies. And management systems. Tableau: Report and dashboard development, data visualization, best practices, performance optimization. SQL: Query writing, data manipulation. Strong Experience in SQL and Python. Alteryx: Workflow development, data preparation, automation, and optimization. Data analysis, problem-solving, and critical thinking. Experience with tools like Jira, Zephyr, Confluence, SpiraTest, Selenium, or HP ALM. ETL tools such as Alteryx and reporting tools such as Tableau. Strong understanding of CI/CD pipelines and tools such as Jenkins, GitHub, GitLab CI, or Azure DevOps. Familiarity with performance testing tools such as JMeter, LoadRunner, or Gatling.