Gainsight Administrator
Contract: 12 Months
Location: Remote from Ireland or UK
Rate: DOE

Join a dynamic team at the forefront of customer success technology! We are seeking an experienced Gainsight Administrator to manage and optimize Gainsight operations, driving impactful results for internal stakeholders and ensuring seamless integration with platforms like Salesforce and BigQuery.

Your Responsibilities:
As an Administrator, you will:

• Configure and maintain Gainsight features, including Rules Engine, Connectors, Success Plans, Playbooks, and Dashboards.
• Manage integrations with Salesforce and BigQuery, including building SQL queries for data handling.
• Collaborate with stakeholders to resolve issues via video/Zoom calls, ensuring clear communication and timely delivery.
• Support Customer Success processes such as onboarding, premium customer management, and retention plans using Gainsight workflows.
• Monitor and refine automated processes like email renewals, escalation triggers, and activity tracking to optimize efficiency.

About You:
You are an experienced Administrator with:

• 2-3+ years of Gainsight administration expertise.
• Knowledge of Salesforce integrations and data flows between BigQuery and Gainsight.
• Strong problem-solving skills and a proven ability to manage multiple stakeholder teams.
• Exceptional communication and organizational abilities to effectively handle competing priorities.
• A proactive mindset, ready to contribute to both project work and operational support.

Benefits and Work Model
This fully remote role offers the flexibility to work from Ireland or the UK while collaborating with a global team. You'll be part of an innovative, fast-paced environment where your contributions directly impact business success. You need to hold a valid visa or an EU/UK passport for this position.