Service Desk Manager

Permanent position

£45,000 - £50,000 per annum.

Location - On site in Portishead

I am currently looking for a Service Desk Manager with a strong technical background to join a well established IT services provider who focus on driving digital transformation initiatives and ensure seamless cloud delivery for their clients.

The company cater to diverse needs such as network architecture, endpoint management, cloud migration, and implementing robust security frameworks whilst emphasizing risk management, compliance, and innovation to optimize IT ecosystems for businesses of all sizes, ensuring scalability, security, and efficiency.

Whilst managing the Service Desk team, your responsibilities will include:

• Ensure service delivery aligns to ITIL and business requirements
• Experience working in face paced MSP's
• Ensure delivery against established KPIs and SLAs
• Incident Management - including customer communication and issue resolution for all incidents, problems and major incidents
• Problem management with proactive identification of trends and root cause analysis
• Ensure appropriate service is delivered at all times, across all business lines and that feedback is sought from key stakeholders to fully assess the service quality.

If interested, please share your CV with me on and we will arrange a call to discuss further!