Service Desk Analyst 6 months £111.59 per day (Inside IR35) Fully on-site working in Yorkshire As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service requests supporting the ICT technology strategy and road map. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of the service catalogue in line with the associated key performance indicators and following EnableNY processes and policies. You will contribute to work falling outside the service catalogue supporting projects and commissioned work as directed by the line management. Key Responsibilities in this role Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance and improve service transition life cycle to support the business requirements of the organisation. Participate in activities to support incident management and request fulfilment across the department to time and performance quality standards. Provide support to line management on all aspects of incident management and request fulfilment management, including effective communication to end users including 3rd party providers. Ensure that the service support manager is kept informed as to the current status of all service operation activities and any outstanding issues with incident and request fulfilment cases. Contribute to the development and implementation of service support processes and compliance requirements. To support line management when consulting with clients with respect to all service support activities. Promote a culture of knowledge sharing within the ICT department to assist the service desk capability with first time fix. Attend and actively participate in meetings, events, seminars, and training regarding service support services. Contribute and promote knowledge library ensuring all submissions follow policy and process with attention to detail when documenting creating knowledge articles. Requirements for this position To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy, multidisciplined ICT service. You will have a knowledge of incident and request fulfilment processes with a good attention to detail. You will be a problem solver with analytical skills in a highly technical customer-focused service environment. With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters. You will be able to communicate in the appropriate style and language with a wide range of contacts Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
30/01/2025
Contractor
Service Desk Analyst 6 months £111.59 per day (Inside IR35) Fully on-site working in Yorkshire As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service requests supporting the ICT technology strategy and road map. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of the service catalogue in line with the associated key performance indicators and following EnableNY processes and policies. You will contribute to work falling outside the service catalogue supporting projects and commissioned work as directed by the line management. Key Responsibilities in this role Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance and improve service transition life cycle to support the business requirements of the organisation. Participate in activities to support incident management and request fulfilment across the department to time and performance quality standards. Provide support to line management on all aspects of incident management and request fulfilment management, including effective communication to end users including 3rd party providers. Ensure that the service support manager is kept informed as to the current status of all service operation activities and any outstanding issues with incident and request fulfilment cases. Contribute to the development and implementation of service support processes and compliance requirements. To support line management when consulting with clients with respect to all service support activities. Promote a culture of knowledge sharing within the ICT department to assist the service desk capability with first time fix. Attend and actively participate in meetings, events, seminars, and training regarding service support services. Contribute and promote knowledge library ensuring all submissions follow policy and process with attention to detail when documenting creating knowledge articles. Requirements for this position To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy, multidisciplined ICT service. You will have a knowledge of incident and request fulfilment processes with a good attention to detail. You will be a problem solver with analytical skills in a highly technical customer-focused service environment. With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters. You will be able to communicate in the appropriate style and language with a wide range of contacts Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
We are currently looking on behalf of one of our important clients for a Head of ICT - Team of 5 (German Speaking). The role is a permanent position based Bern Canton with one day per week home office. Your Role: Actively shape the ICT Strategy of a Global Company. Hold responsibility for ensuring & operating the Group ICT. Ensure ICT Security through adequate & continuous further development of security measures. Monitoring ICT Operations & regularly reporting to management. Ensure a group-wide ICT service desk & first-class support. Procure & implement necessary infrastructure & software solutions. Lead, motivate & coordinate an international ICT team consisting of 5 employees & a trainee. Provide hands-on support in operations. Further develop & implement ICT strategy in close coordination with management. Hold responsibility for ICT financial planning & budget control. Coordinate suppliers & service providers. Your Skills: At least 3 years of professional relevant experience in IT (for example in IT System Engineering/Administration). A strong knowledge of the M365 environment (including Intune & Azure). Ideally experienced in ICT Security. Any Experience in Leading Teams & Training Apprentices is advantageous (however these are not a mandatory requirements & candidates who do have this experience but do bring the right personality & motivations are still encouraged to apply). Your Profile: Completed studies in Computer Science, Business Informatics or Similar. Ideally Certified in Training Apprentices. A high sense of responsibility, resilience & willingness to make decisions. Strong communication skills & enthusiastic to lead & motivate an international team. Fluent English & strong German language skills (to at least C1 level) are mandatory requirements.
29/01/2025
Full time
We are currently looking on behalf of one of our important clients for a Head of ICT - Team of 5 (German Speaking). The role is a permanent position based Bern Canton with one day per week home office. Your Role: Actively shape the ICT Strategy of a Global Company. Hold responsibility for ensuring & operating the Group ICT. Ensure ICT Security through adequate & continuous further development of security measures. Monitoring ICT Operations & regularly reporting to management. Ensure a group-wide ICT service desk & first-class support. Procure & implement necessary infrastructure & software solutions. Lead, motivate & coordinate an international ICT team consisting of 5 employees & a trainee. Provide hands-on support in operations. Further develop & implement ICT strategy in close coordination with management. Hold responsibility for ICT financial planning & budget control. Coordinate suppliers & service providers. Your Skills: At least 3 years of professional relevant experience in IT (for example in IT System Engineering/Administration). A strong knowledge of the M365 environment (including Intune & Azure). Ideally experienced in ICT Security. Any Experience in Leading Teams & Training Apprentices is advantageous (however these are not a mandatory requirements & candidates who do have this experience but do bring the right personality & motivations are still encouraged to apply). Your Profile: Completed studies in Computer Science, Business Informatics or Similar. Ideally Certified in Training Apprentices. A high sense of responsibility, resilience & willingness to make decisions. Strong communication skills & enthusiastic to lead & motivate an international team. Fluent English & strong German language skills (to at least C1 level) are mandatory requirements.
Infrastructure Manager/Systems and Network Engineer Location: Fribourg, Switzerland About the Role: As part of our client's IT system modernization strategy, we are seeking an Infrastructure Manager/Systems and Network Engineer to lead implementation and support across their subsidiaries. Key Responsibilities: Provide user support across EMEA and Asia regions. Technically coordinate the group's products and services, including Servers, Firewalls, wireless systems, electrical equipment, and infrastructures. Manage local and international IT assets. Administer infrastructure components such as VMware, Fortinet, Cisco, Citrix, MS Exchange, and MSSQL. Desired Profile: Proven hands-on experience with a strong affinity for both the application and technical facets of the role. Up-to-date expertise in the following technologies: Windows Server and Windows OS Active Directory TCP/IP, LAN, WAN SD-WAN, VPN IPSec, VPN SSL Fortinet, FortiManager, FortiAnalyzer VMware ESXi, VMware Workstation, vMotion, vSphere IP telephony systems Citrix XenApp, XenDesktop MS Exchange, MS SQL Database VEEAM, Veritas BackupExec Additional Information: The position is based in Fribourg, Switzerland. Frequent travel is required for deployment, support, and user training (approximately 10 days, 3 to 5 times per year). Competitive compensation package. Language Requirement: Fluency in French is essential for this role.
29/01/2025
Full time
Infrastructure Manager/Systems and Network Engineer Location: Fribourg, Switzerland About the Role: As part of our client's IT system modernization strategy, we are seeking an Infrastructure Manager/Systems and Network Engineer to lead implementation and support across their subsidiaries. Key Responsibilities: Provide user support across EMEA and Asia regions. Technically coordinate the group's products and services, including Servers, Firewalls, wireless systems, electrical equipment, and infrastructures. Manage local and international IT assets. Administer infrastructure components such as VMware, Fortinet, Cisco, Citrix, MS Exchange, and MSSQL. Desired Profile: Proven hands-on experience with a strong affinity for both the application and technical facets of the role. Up-to-date expertise in the following technologies: Windows Server and Windows OS Active Directory TCP/IP, LAN, WAN SD-WAN, VPN IPSec, VPN SSL Fortinet, FortiManager, FortiAnalyzer VMware ESXi, VMware Workstation, vMotion, vSphere IP telephony systems Citrix XenApp, XenDesktop MS Exchange, MS SQL Database VEEAM, Veritas BackupExec Additional Information: The position is based in Fribourg, Switzerland. Frequent travel is required for deployment, support, and user training (approximately 10 days, 3 to 5 times per year). Competitive compensation package. Language Requirement: Fluency in French is essential for this role.
Junior NOC Engineer - CCNA Global IP carrier is looking to recruit a junior IP NOC Engineer to provide network monitoring and troubleshooting of a global IP network, as well as large enterprise customers networks covering Cisco and Juniper IP MPLS BGP and Firewall services. To apply you need to have a CCNA and some general networking experience such as WAN, LAN and or Firewall skills. Ideally you will have a good understanding of the TCP/IP stack and be familiar with routing protocols such as BGP/OSPF and a willingness to learn to skills. This is an excellent opportunity for a service desk - NOC analyst or junior network engineer to work for a global IP service provider support global enterprise networks.
29/01/2025
Full time
Junior NOC Engineer - CCNA Global IP carrier is looking to recruit a junior IP NOC Engineer to provide network monitoring and troubleshooting of a global IP network, as well as large enterprise customers networks covering Cisco and Juniper IP MPLS BGP and Firewall services. To apply you need to have a CCNA and some general networking experience such as WAN, LAN and or Firewall skills. Ideally you will have a good understanding of the TCP/IP stack and be familiar with routing protocols such as BGP/OSPF and a willingness to learn to skills. This is an excellent opportunity for a service desk - NOC analyst or junior network engineer to work for a global IP service provider support global enterprise networks.
Spectrum IT Recruitment (South) Ltd
Whiteley, Hampshire
Senior Infrastructure Engineer Salary: Up to £45,000 Location: Hybrid (customer site visits and data center access required) Employment Type: Full-Time Are you ready to take your infrastructure expertise to the next level? We're looking for a proactive and experienced Senior Infrastructure Engineer to join a dynamic Technical Operations team. This is your chance to work on cutting-edge virtual estates and hardware, collaborate with service desk and NOC teams, and take ownership of key projects from start to finish. What You'll Be Doing: Managing and maintaining virtual estates and associated hardware. Handling hardware upgrades, patching, and asset management. Monitoring hardware proactively, identifying and resolving issues. Delivering end-to-end projects, including pre- and post-implementation support. Conducting regular data center visits for implementations and audits. Documenting changes and deployments accurately. Supporting pre-sales efforts for new and existing customers. Producing detailed reports on hardware status, licensing, and capacity. What You Bring: Essential: Strong experience with Broadcom VMWare product suite and KVM environments. Configuration expertise with SAN technologies (VSAN, Ceph, iSCSI). Experience with Dell Servers and SANs. Knowledge of disaster recovery (DR) and backup solutions. Effective collaboration and stakeholder management skills. Desirable: Experience with RHEL/CentOS in production. Familiarity with WAN, LAN, and VPN technologies. Exposure to Windows Active Directory, DNS, and DHCP. Understanding of Onmissa EUC and Remote Desktop Services. What You'll Need: At least 5 years of relevant experience in a technical environment. A full, clean driving license for travel to customer sites and data centers. Why Join Us? You'll have the opportunity to work on exciting projects, hone your technical skills, and be part of a collaborative team driving innovation. Ready to make an impact? Apply now and take the next step in your career! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
28/01/2025
Full time
Senior Infrastructure Engineer Salary: Up to £45,000 Location: Hybrid (customer site visits and data center access required) Employment Type: Full-Time Are you ready to take your infrastructure expertise to the next level? We're looking for a proactive and experienced Senior Infrastructure Engineer to join a dynamic Technical Operations team. This is your chance to work on cutting-edge virtual estates and hardware, collaborate with service desk and NOC teams, and take ownership of key projects from start to finish. What You'll Be Doing: Managing and maintaining virtual estates and associated hardware. Handling hardware upgrades, patching, and asset management. Monitoring hardware proactively, identifying and resolving issues. Delivering end-to-end projects, including pre- and post-implementation support. Conducting regular data center visits for implementations and audits. Documenting changes and deployments accurately. Supporting pre-sales efforts for new and existing customers. Producing detailed reports on hardware status, licensing, and capacity. What You Bring: Essential: Strong experience with Broadcom VMWare product suite and KVM environments. Configuration expertise with SAN technologies (VSAN, Ceph, iSCSI). Experience with Dell Servers and SANs. Knowledge of disaster recovery (DR) and backup solutions. Effective collaboration and stakeholder management skills. Desirable: Experience with RHEL/CentOS in production. Familiarity with WAN, LAN, and VPN technologies. Exposure to Windows Active Directory, DNS, and DHCP. Understanding of Onmissa EUC and Remote Desktop Services. What You'll Need: At least 5 years of relevant experience in a technical environment. A full, clean driving license for travel to customer sites and data centers. Why Join Us? You'll have the opportunity to work on exciting projects, hone your technical skills, and be part of a collaborative team driving innovation. Ready to make an impact? Apply now and take the next step in your career! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Maintenance Operations Stores Contact £15.00 per hour (Umbrella) Chesterfield 3 Month Contract Role Summary: Our client is currently searching for a Maintenance Operations Stores Contact to join their team in Chesterfield. The purpose of this role is to support the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager in supplying a world class service to our clients customer base through parts and warehouse management in the Barlborough Stores. Responsibilities: Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and our clients stock requirements. Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained. Monitor and recommend training requirements, manufacturer and our clients accreditations Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments. Pro-active in maintaining good levels of morale through effective communication. A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate. Responsible for adhering to all our clients H&S guidelines and escalating into the Maintenance Operations Manager where appropriate. Assist the Maintenance Operations Manager with Maintenance Ops CI. Requirement to attend any training courses appropriate to the role, on or off their normal place of work. Responding to requests and enquiries from other departments in a timely manner. Utilising system reports and contractual information to plan and maintain spares availability for the company's storage locations. To maintain minimum/maximum stock levels within budgetary target. Liaise directly with external suppliers included within the approved our client's supplier database. Monitoring the shipment to and from repair centres of Customer Property and our clients' assets. Arrange van collections and liaise with all our clients' approved couriers Skills required for the job: Ability to support their Team Leader and Line Manager through transformational changes. Ability to process complex ideas and think logically; perceives and understands others. Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action. Acts with integrity and takes responsibility for own actions and responses Customer facing; strong interpersonal skills, assertive, financial awareness. Experience Required: Strong problem-solving skills with a logical mind Excellent oral and written communication and presentation skills Highly motivated; consistently takes initiative; demonstrated ability to work independently and under supervision Excellent attention to detail Positive, ambitious, proactive and enthusiastic to change Ability to multi-task in a fast-paced environment Forklift Truck Experience - Preferable
28/01/2025
Contractor
Maintenance Operations Stores Contact £15.00 per hour (Umbrella) Chesterfield 3 Month Contract Role Summary: Our client is currently searching for a Maintenance Operations Stores Contact to join their team in Chesterfield. The purpose of this role is to support the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager in supplying a world class service to our clients customer base through parts and warehouse management in the Barlborough Stores. Responsibilities: Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and our clients stock requirements. Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained. Monitor and recommend training requirements, manufacturer and our clients accreditations Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments. Pro-active in maintaining good levels of morale through effective communication. A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate. Responsible for adhering to all our clients H&S guidelines and escalating into the Maintenance Operations Manager where appropriate. Assist the Maintenance Operations Manager with Maintenance Ops CI. Requirement to attend any training courses appropriate to the role, on or off their normal place of work. Responding to requests and enquiries from other departments in a timely manner. Utilising system reports and contractual information to plan and maintain spares availability for the company's storage locations. To maintain minimum/maximum stock levels within budgetary target. Liaise directly with external suppliers included within the approved our client's supplier database. Monitoring the shipment to and from repair centres of Customer Property and our clients' assets. Arrange van collections and liaise with all our clients' approved couriers Skills required for the job: Ability to support their Team Leader and Line Manager through transformational changes. Ability to process complex ideas and think logically; perceives and understands others. Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action. Acts with integrity and takes responsibility for own actions and responses Customer facing; strong interpersonal skills, assertive, financial awareness. Experience Required: Strong problem-solving skills with a logical mind Excellent oral and written communication and presentation skills Highly motivated; consistently takes initiative; demonstrated ability to work independently and under supervision Excellent attention to detail Positive, ambitious, proactive and enthusiastic to change Ability to multi-task in a fast-paced environment Forklift Truck Experience - Preferable
Network Engineer - (Field based) - to £33,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service/support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week/as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN/WAN, VPN, Office 365, DHCP, DNS, some knowledge of Routers, Switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto £33,000 plus fully expensed vehicle. This role is commutable from West Yorkshire, Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Contact Tony office Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
28/01/2025
Full time
Network Engineer - (Field based) - to £33,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service/support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week/as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN/WAN, VPN, Office 365, DHCP, DNS, some knowledge of Routers, Switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto £33,000 plus fully expensed vehicle. This role is commutable from West Yorkshire, Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Contact Tony office Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
IP NOC Engineer - CCNA/CCNP/JNCIA Global IP carrier is looking to recruit a junior IP NOC Engineer to provide network monitoring and troubleshooting of a global IP network, as well as large enterprise customers networks covering Cisco and Juniper IP MPLS BGP and Firewall services. To apply you need to have a CCNA or JNCIA and some general networking experience such as WAN, LAN and or Firewall skills. Ideally you will have a good understanding of the TCP/IP stack and be familiar with routing protocols such as BGP/OSPF and a willingness to learn to skills. This is an excellent opportunity for a service desk - NOC analyst or junior network engineer to work for a global IP service provider support global enterprise networks.
28/01/2025
Full time
IP NOC Engineer - CCNA/CCNP/JNCIA Global IP carrier is looking to recruit a junior IP NOC Engineer to provide network monitoring and troubleshooting of a global IP network, as well as large enterprise customers networks covering Cisco and Juniper IP MPLS BGP and Firewall services. To apply you need to have a CCNA or JNCIA and some general networking experience such as WAN, LAN and or Firewall skills. Ideally you will have a good understanding of the TCP/IP stack and be familiar with routing protocols such as BGP/OSPF and a willingness to learn to skills. This is an excellent opportunity for a service desk - NOC analyst or junior network engineer to work for a global IP service provider support global enterprise networks.
Methods are looking for multiple Laboratory Engineers for a new contract assignment. We are looking for a skilful Engineer familiar with supporting scientists with laboratory PCs, instrumentation, and devices. You will focus on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business. Job Purpose: Key responsibilities: Assist in maintaining existing computer infrastructure of 5000 PCs globally Image/Onboard new computers into the domain and onto the network Secure and protect new and existing hardware Consult with the business as they require assistance with their equipment Troubleshoot and implement data flows for scientific instruments Technical/Functional Skills: Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of Firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers Knowledge and understanding of Active Directory required D2D and/or project support AGILE ways of working necessary Background with computer security Previous experience with validated systems (GxP) a plus Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP) Support for scientists in incident management, user support and coaching, access management Testing and validation of computer software (complete tests in different environments, writing technical documentation) Familiar with ticketing systems such as ServiceNow Microsoft Excel skills a plus Indepth knowledge in Microsoft OS including iOS and Linux a plus Generic Managerial Skills: Must have outstanding communication skills Candidate must be a team player Self-starter, attention to detail and willingness to learn new things a must Must be willing to follow processes, procedures and guidance
27/01/2025
Contractor
Methods are looking for multiple Laboratory Engineers for a new contract assignment. We are looking for a skilful Engineer familiar with supporting scientists with laboratory PCs, instrumentation, and devices. You will focus on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business. Job Purpose: Key responsibilities: Assist in maintaining existing computer infrastructure of 5000 PCs globally Image/Onboard new computers into the domain and onto the network Secure and protect new and existing hardware Consult with the business as they require assistance with their equipment Troubleshoot and implement data flows for scientific instruments Technical/Functional Skills: Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of Firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers Knowledge and understanding of Active Directory required D2D and/or project support AGILE ways of working necessary Background with computer security Previous experience with validated systems (GxP) a plus Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP) Support for scientists in incident management, user support and coaching, access management Testing and validation of computer software (complete tests in different environments, writing technical documentation) Familiar with ticketing systems such as ServiceNow Microsoft Excel skills a plus Indepth knowledge in Microsoft OS including iOS and Linux a plus Generic Managerial Skills: Must have outstanding communication skills Candidate must be a team player Self-starter, attention to detail and willingness to learn new things a must Must be willing to follow processes, procedures and guidance
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
24/01/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
24/01/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
24/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
24/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
Job Title: 2nd/3rd Line Support Engineer Location: Outskirts of Ipswich Salary: £35,000 - £48,000 Benefits: 25 days holiday + Bank Holidays, Health Care, Workplace Pension Scheme, Training & Development Opportunities Role Overview: We are looking for a skilled and motivated 2nd/3rd Line Support Engineer . This full-time, on-site role involves troubleshooting and providing exceptional technical support to our clients, ensuring smooth operations for their IT systems. As a Senior Support Engineer, you will play a key role in managing system health, resolving complex issues, and delivering excellent customer service. Key Responsibilities: Monitor Real Time alerts for hardware, software, and security issues, using central monitoring software to predict and prevent problems. Support and maintain a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications. Perform regular system checks on hardware, performance, configurations, asset inventories, and database backups. Plan, test, install, and roll out system updates (Servers, Clients, Network, Applications, etc.) on both pre-production and production systems. Serve as a point of escalation for system issues and resolve unplanned faults. Investigate, troubleshoot, and resolve 3rd line support tasks, liaising with software/hardware suppliers as required. Provide timely, accurate remote troubleshooting and support to resolve issues without the need for on-site visits. Maintain accurate and up-to-date records of technical issues in the fault recording system. Stay informed about new technologies and participate in ongoing training and development (including occasional out-of-hours work). Produce clear, well-structured technical documentation for various purposes. Essential Skills & Experience: 3+ years of experience in IT, Server Support, or IT Administration, providing high-quality technical support and customer service. Experience in offering remote diagnostics and troubleshooting support. Strong analytical and problem-solving skills, with the ability to communicate technical issues clearly. In-depth knowledge of Microsoft OS (Server & Desktop), Active Directory, DNS, and Group Policy Management. Solid understanding of Microsoft Windows Servers (including Hyper-V), Desktop, and storage solutions. Experience with LAN/WAN/Firewall networking. Ability to explain technical concepts to non-technical users, as well as to communicate effectively with technically skilled engineers. Strong time management skills and ability to meet project deadlines. Experience in producing clear, well-structured reports and technical documentation. Full UK driving license. To Apply: Please submit your CV and cover letter outlining your relevant experience.
24/01/2025
Full time
Job Title: 2nd/3rd Line Support Engineer Location: Outskirts of Ipswich Salary: £35,000 - £48,000 Benefits: 25 days holiday + Bank Holidays, Health Care, Workplace Pension Scheme, Training & Development Opportunities Role Overview: We are looking for a skilled and motivated 2nd/3rd Line Support Engineer . This full-time, on-site role involves troubleshooting and providing exceptional technical support to our clients, ensuring smooth operations for their IT systems. As a Senior Support Engineer, you will play a key role in managing system health, resolving complex issues, and delivering excellent customer service. Key Responsibilities: Monitor Real Time alerts for hardware, software, and security issues, using central monitoring software to predict and prevent problems. Support and maintain a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications. Perform regular system checks on hardware, performance, configurations, asset inventories, and database backups. Plan, test, install, and roll out system updates (Servers, Clients, Network, Applications, etc.) on both pre-production and production systems. Serve as a point of escalation for system issues and resolve unplanned faults. Investigate, troubleshoot, and resolve 3rd line support tasks, liaising with software/hardware suppliers as required. Provide timely, accurate remote troubleshooting and support to resolve issues without the need for on-site visits. Maintain accurate and up-to-date records of technical issues in the fault recording system. Stay informed about new technologies and participate in ongoing training and development (including occasional out-of-hours work). Produce clear, well-structured technical documentation for various purposes. Essential Skills & Experience: 3+ years of experience in IT, Server Support, or IT Administration, providing high-quality technical support and customer service. Experience in offering remote diagnostics and troubleshooting support. Strong analytical and problem-solving skills, with the ability to communicate technical issues clearly. In-depth knowledge of Microsoft OS (Server & Desktop), Active Directory, DNS, and Group Policy Management. Solid understanding of Microsoft Windows Servers (including Hyper-V), Desktop, and storage solutions. Experience with LAN/WAN/Firewall networking. Ability to explain technical concepts to non-technical users, as well as to communicate effectively with technically skilled engineers. Strong time management skills and ability to meet project deadlines. Experience in producing clear, well-structured reports and technical documentation. Full UK driving license. To Apply: Please submit your CV and cover letter outlining your relevant experience.