We are actively seeking a Sr Senior Business Systems Analyst - PLM Dev Ops to work directly with the IT department. The Sr Senior Business System Analyst - PLM Dev Ops will be responsible for Dev Ops processes to support of the PLM suite which includes PTC Windchill and Thingworx systems. This role will enable automation opportunities when it comes to deployment, testing and monitoring of the system. Part of a multi-functional team in IT the role will support the roll out of changes and overall maintenance of the system to facilitate efficient system operation. Excellent communications and analytical skills, strong technical project management skills and a Bachelors' degree will be essential for this position. Essential Duties and Responsibilities: * Participate in Requirements gathering sessions to understand business requirements. * Configure the system landscape to support the business requirements. * Evaluate system schema and data models to perform data migration tasks. * Develop customization in a supported programming language. * Perform testing and validation of the software to the specifications. * Perform and support integrations between PLM and ALM software. * Respond to system failures, outages, and security incidents in a timely and effective manner. * Articulate design considerations, trade-offs, and recommendations for technical solutions. * Provide technical guidance and troubleshooting of issues in PLM software. * Up to 20% travel required. Education and Experience: * Bachelor's degree required * At least Five years' experience within IT or related Engineering support function required. * Experience creating and maintaining automated deployment pipelines using tools like Jenkins, GitLab CI/CD, or Azure DevOps to streamline the release process. * Exposure to PTC products such as Windchill and Thingworx will be a plus. * Previous experience in Pharma or Medical Device industry would be preferable. Knowledge and Skill Requirements/Specialized Courses and/or Training: * Experience with Windchill or similar PLM software. * Capable of troubleshooting software issues and debugging software programs. * Exposure to PTC system build and pipeline deployment of software on specified hardware or cloud environments. * Experience in build deployment using ant and infrastructure as code tools like Terraform or CloudFormation * Experience in maintenance of test environments for various stages of development and testing. * Exposure to load and stress testing to ensure system scalability and performance. * Experience with software test cycles and collaboration with QA teams to identify, track, and resolve defects. * Exposure to automated testing and development of automated test scripts using tools like Selenium, Cucumber, or JMeter. * Experience with monitoring tools (eg, Nagios, Zabbix) to track system health, performance, and resource utilization. * Exposure to integrating PTC Windchill and ThingWorx with other enterprise systems (eg, ERP, CRM, IoT platforms) using APIs or Middleware. * Ability to work comfortably with Engineering, Manufacturing, and Quality teams. * Strong communication (written and oral) and presentation skills.
28/01/2025
Full time
We are actively seeking a Sr Senior Business Systems Analyst - PLM Dev Ops to work directly with the IT department. The Sr Senior Business System Analyst - PLM Dev Ops will be responsible for Dev Ops processes to support of the PLM suite which includes PTC Windchill and Thingworx systems. This role will enable automation opportunities when it comes to deployment, testing and monitoring of the system. Part of a multi-functional team in IT the role will support the roll out of changes and overall maintenance of the system to facilitate efficient system operation. Excellent communications and analytical skills, strong technical project management skills and a Bachelors' degree will be essential for this position. Essential Duties and Responsibilities: * Participate in Requirements gathering sessions to understand business requirements. * Configure the system landscape to support the business requirements. * Evaluate system schema and data models to perform data migration tasks. * Develop customization in a supported programming language. * Perform testing and validation of the software to the specifications. * Perform and support integrations between PLM and ALM software. * Respond to system failures, outages, and security incidents in a timely and effective manner. * Articulate design considerations, trade-offs, and recommendations for technical solutions. * Provide technical guidance and troubleshooting of issues in PLM software. * Up to 20% travel required. Education and Experience: * Bachelor's degree required * At least Five years' experience within IT or related Engineering support function required. * Experience creating and maintaining automated deployment pipelines using tools like Jenkins, GitLab CI/CD, or Azure DevOps to streamline the release process. * Exposure to PTC products such as Windchill and Thingworx will be a plus. * Previous experience in Pharma or Medical Device industry would be preferable. Knowledge and Skill Requirements/Specialized Courses and/or Training: * Experience with Windchill or similar PLM software. * Capable of troubleshooting software issues and debugging software programs. * Exposure to PTC system build and pipeline deployment of software on specified hardware or cloud environments. * Experience in build deployment using ant and infrastructure as code tools like Terraform or CloudFormation * Experience in maintenance of test environments for various stages of development and testing. * Exposure to load and stress testing to ensure system scalability and performance. * Experience with software test cycles and collaboration with QA teams to identify, track, and resolve defects. * Exposure to automated testing and development of automated test scripts using tools like Selenium, Cucumber, or JMeter. * Experience with monitoring tools (eg, Nagios, Zabbix) to track system health, performance, and resource utilization. * Exposure to integrating PTC Windchill and ThingWorx with other enterprise systems (eg, ERP, CRM, IoT platforms) using APIs or Middleware. * Ability to work comfortably with Engineering, Manufacturing, and Quality teams. * Strong communication (written and oral) and presentation skills.
Main Objective: Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization's on-premises and cloud computing applications. Essential Duties and Responsibilities: * Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements. * Shape business requirements by making recommendations and suggesting alternatives to proposed solutions. * Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment: * Support user acceptance testing and user training activities. * Adhere to the Quality System Procedures and Change Control. * Lead and/or participate in delivery of projects. * Provide Application End User support. * Respond, resolve, or escalate reported incidents. * Under management direction, may participate as SME for audits. * Responsible for coordinating application needs from Back End platforms through user interface. * Ensure stability, integration, and integrity of production systems. * Complete all QA Non-Conformance and Corrective Actions in a timely manner. * Participate in assessment of application security and identity management requirements, where applicable. * Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases. * Understand technical options, limitations, costs, and risks. * Communicate tradeoffs to business partners and work with them to shape requirements accordingly. * Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate. Additional Duties & Responsibilities: * Expected to gain and demonstrate knowledge of assigned software application(s). * Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria. * Create and maintain application operational and instructional documentation, as necessary. * Provide Level 2 and Level 3 on-call coverage support. * Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support. * Benchmark current and future processes against industry best practices. * Contribute to the development of roadmaps. * Support the adoption of solutions by sponsoring business departments. * Manage projects with limited scope. * Create functional design documents and other relevant documents maintaining adherence to the software development life cycle. * Plan, create, and execute manual test cases. * Run automated test scripts. * Mentor Junior Analysts. * Analyze business process potentials for streamlining and improvements in efficiencies. * Work with IT management and Business Analysts to provide direction in large cross-functional teams. * Provide technical training assistance for users, applications programming team, and other staff. * Lead process improvements and IT projects to achieve business goals and objectives. * Lead collaboration with business for documentation of As-Is and To-Be Processes. * Identify opportunities to innovate and differentiate us from our competition. * Manage projects with cross functional teams and of global scope. * Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions. * Viewed as a subject matter expert in the field within the organization. Specialized Skills: * Experience with PTC Products (Windchill, Codebeamer, Thingworx) required * Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS). * Excellent communication skills and customer service orientation * Experience working in projects where multiple functions work in a Matrix structure is a plus * Experience working as a Product Owner in a DevOp structured environment. * Project Management or PMP certifications is a plus. * Business analysis certification (eg CBAP) is a plus. * Previous involvement in the deployment or optimization of an ERP system is a plus. * Experience with test management and automation tools is preferred. Education/Experience: * Bachelor's degree required * 5 + years of relevant work experience required
28/01/2025
Full time
Main Objective: Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization's on-premises and cloud computing applications. Essential Duties and Responsibilities: * Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements. * Shape business requirements by making recommendations and suggesting alternatives to proposed solutions. * Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment: * Support user acceptance testing and user training activities. * Adhere to the Quality System Procedures and Change Control. * Lead and/or participate in delivery of projects. * Provide Application End User support. * Respond, resolve, or escalate reported incidents. * Under management direction, may participate as SME for audits. * Responsible for coordinating application needs from Back End platforms through user interface. * Ensure stability, integration, and integrity of production systems. * Complete all QA Non-Conformance and Corrective Actions in a timely manner. * Participate in assessment of application security and identity management requirements, where applicable. * Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases. * Understand technical options, limitations, costs, and risks. * Communicate tradeoffs to business partners and work with them to shape requirements accordingly. * Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate. Additional Duties & Responsibilities: * Expected to gain and demonstrate knowledge of assigned software application(s). * Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria. * Create and maintain application operational and instructional documentation, as necessary. * Provide Level 2 and Level 3 on-call coverage support. * Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support. * Benchmark current and future processes against industry best practices. * Contribute to the development of roadmaps. * Support the adoption of solutions by sponsoring business departments. * Manage projects with limited scope. * Create functional design documents and other relevant documents maintaining adherence to the software development life cycle. * Plan, create, and execute manual test cases. * Run automated test scripts. * Mentor Junior Analysts. * Analyze business process potentials for streamlining and improvements in efficiencies. * Work with IT management and Business Analysts to provide direction in large cross-functional teams. * Provide technical training assistance for users, applications programming team, and other staff. * Lead process improvements and IT projects to achieve business goals and objectives. * Lead collaboration with business for documentation of As-Is and To-Be Processes. * Identify opportunities to innovate and differentiate us from our competition. * Manage projects with cross functional teams and of global scope. * Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions. * Viewed as a subject matter expert in the field within the organization. Specialized Skills: * Experience with PTC Products (Windchill, Codebeamer, Thingworx) required * Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS). * Excellent communication skills and customer service orientation * Experience working in projects where multiple functions work in a Matrix structure is a plus * Experience working as a Product Owner in a DevOp structured environment. * Project Management or PMP certifications is a plus. * Business analysis certification (eg CBAP) is a plus. * Previous involvement in the deployment or optimization of an ERP system is a plus. * Experience with test management and automation tools is preferred. Education/Experience: * Bachelor's degree required * 5 + years of relevant work experience required
Essential Duties and Responsibilities: * Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements. * Shape business requirements by making recommendations and suggesting alternatives to proposed solutions. * Participate and lead Requirements gathering sessions to understand business requirements. * Configure system landscape to support the business requirements. * Develop customization in a supported programming language. * Evaluate data, shares findings relevant to the business, and presents them in a manner that can bring effective change in a business using data analysis tools. * Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable): o - Access administration and user onboarding. o - Issue resolution, patching, and performance monitoring. o - Reliability, backup, disaster recovery, and business continuity. o - Monitor system logs for unusual activity and escalate or makes recommendations for resolution. o -Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information. * Support user training activities. * Adhere to the Quality System Procedures and Change Control. * Lead and/or participate in delivery of projects. * Provide Application End User support. * Respond, resolve, or escalate reported incidents. * Under management direction, may participate as SME for audits. * Responsible for coordinating application needs from Back End platforms through user interface. * Ensure stability, integration, and integrity of production systems. * Complete all QA Non-Conformance and Corrective Actions in a timely manner. * Participate in assessment of application security and identity management requirements, where applicable. * Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases. * Understand technical options, limitations, costs, and risks. * Communicate tradeoffs to business partners and work with them to shape requirements accordingly. * Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate. Additional Duties & Responsibilities: * Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS). * Follow established methodology for the identification and documentation of business requirements. * Create and maintain application operational and instructional documentation, as necessary. * Provide Level 2 and Level 3 on-call coverage support. * Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support. * Benchmark current and future processes against industry best practices. * Contribute to the development of roadmaps. * Support the adoption of solutions by sponsoring business departments. * Manage projects with limited scope. * Create functional design documents and other relevant documents maintaining adherence to the software development life cycle. * Mentor Junior Analysts. * Analyze business process potentials for streamlining and improvements in efficiencies. * Work with IT management and Business Analysts to provide direction in large cross-functional teams. * Provide technical training assistance for users, applications programming team, and other staff. * Lead process improvements and IT projects to achieve business goals and objectives. * Lead collaboration with business for documentation of As-Is and To-Be Processes. * Identify opportunities to innovate and differentiate us from our competition. * Manage projects with cross functional teams and of global scope. * Analyze requirements, design, and develop solutions, coordinate testing, and implement technologies, enhancements, and incident/problem resolutions. * Viewed as a subject matter expert in the field within the organization. Specialized Skills: * Excellent communication and Presentation skills and customer service orientation * Experience working in projects where multiple functions work in a Matrix structure is a plus. * Experience in PLM and ALM systems is preferred. * Professional certification in Agile methodologies, PMP, Microsoft is a plus. * Business analysis certification (eg, CBAP) is a plus. * Previous involvement in the deployment or optimization of an ALM system and PTC products is a plus. Education/Experience: * Bachelor's degree required. * 5 + years of relevant work experience required.
28/01/2025
Full time
Essential Duties and Responsibilities: * Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements. * Shape business requirements by making recommendations and suggesting alternatives to proposed solutions. * Participate and lead Requirements gathering sessions to understand business requirements. * Configure system landscape to support the business requirements. * Develop customization in a supported programming language. * Evaluate data, shares findings relevant to the business, and presents them in a manner that can bring effective change in a business using data analysis tools. * Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable): o - Access administration and user onboarding. o - Issue resolution, patching, and performance monitoring. o - Reliability, backup, disaster recovery, and business continuity. o - Monitor system logs for unusual activity and escalate or makes recommendations for resolution. o -Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information. * Support user training activities. * Adhere to the Quality System Procedures and Change Control. * Lead and/or participate in delivery of projects. * Provide Application End User support. * Respond, resolve, or escalate reported incidents. * Under management direction, may participate as SME for audits. * Responsible for coordinating application needs from Back End platforms through user interface. * Ensure stability, integration, and integrity of production systems. * Complete all QA Non-Conformance and Corrective Actions in a timely manner. * Participate in assessment of application security and identity management requirements, where applicable. * Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases. * Understand technical options, limitations, costs, and risks. * Communicate tradeoffs to business partners and work with them to shape requirements accordingly. * Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate. Additional Duties & Responsibilities: * Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS). * Follow established methodology for the identification and documentation of business requirements. * Create and maintain application operational and instructional documentation, as necessary. * Provide Level 2 and Level 3 on-call coverage support. * Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support. * Benchmark current and future processes against industry best practices. * Contribute to the development of roadmaps. * Support the adoption of solutions by sponsoring business departments. * Manage projects with limited scope. * Create functional design documents and other relevant documents maintaining adherence to the software development life cycle. * Mentor Junior Analysts. * Analyze business process potentials for streamlining and improvements in efficiencies. * Work with IT management and Business Analysts to provide direction in large cross-functional teams. * Provide technical training assistance for users, applications programming team, and other staff. * Lead process improvements and IT projects to achieve business goals and objectives. * Lead collaboration with business for documentation of As-Is and To-Be Processes. * Identify opportunities to innovate and differentiate us from our competition. * Manage projects with cross functional teams and of global scope. * Analyze requirements, design, and develop solutions, coordinate testing, and implement technologies, enhancements, and incident/problem resolutions. * Viewed as a subject matter expert in the field within the organization. Specialized Skills: * Excellent communication and Presentation skills and customer service orientation * Experience working in projects where multiple functions work in a Matrix structure is a plus. * Experience in PLM and ALM systems is preferred. * Professional certification in Agile methodologies, PMP, Microsoft is a plus. * Business analysis certification (eg, CBAP) is a plus. * Previous involvement in the deployment or optimization of an ALM system and PTC products is a plus. Education/Experience: * Bachelor's degree required. * 5 + years of relevant work experience required.
