*Hybrid, 3 days onsite, 2 days remote*

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting.

Responsibilities:

• Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto)
• Proactively identify and mitigate risks using Agile best practices and project data
• Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives
• Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work
• Assist with internal and external communication, improving transparency, and information radiation
• Implement and manage monitoring technologies for software, server, and network platforms
• Resolve configuration-related problems
• Assist production support and development staff in debugging application defects
• Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality
• Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
• Assists Production Support by providing advice on system functionality and fixes as required

Qualifications:

• BS degree in Computer Science, similar technical field, or equivalent practical experience
• Project planning tools like MS Project, ServiceNow or Jira Plans
• ServiceNow platform experience
• Confluence administration and Jira reporting are preferred
• Familiarity within a ticketing system such as ServiceNow
• Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset
• 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach
• 1-3 years working as a business or system analyst (BA/SA)
• Foundational understanding of Agile and scaling Agile practices for multiple teams
• Demonstrated experience using planning and project management tools like Jira & Confluence
• 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development