Essential Duties and Responsibilities:
* Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
* Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
* Participate and lead Requirements gathering sessions to understand business requirements.
* Configure system landscape to support the business requirements.
* Develop customization in a supported programming language.
* Evaluate data, shares findings relevant to the business, and presents them in a manner that can bring effective change in a business using data analysis tools.
* Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable):
o - Access administration and user onboarding.
o - Issue resolution, patching, and performance monitoring.
o - Reliability, backup, disaster recovery, and business continuity.
o - Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
o -Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
* Support user training activities.
* Adhere to the Quality System Procedures and Change Control.
* Lead and/or participate in delivery of projects.
* Provide Application End User support.
* Respond, resolve, or escalate reported incidents.
* Under management direction, may participate as SME for audits.
* Responsible for coordinating application needs from Back End platforms through user interface.
* Ensure stability, integration, and integrity of production systems.
* Complete all QA Non-Conformance and Corrective Actions in a timely manner.
* Participate in assessment of application security and identity management requirements, where applicable.
* Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
* Understand technical options, limitations, costs, and risks.
* Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
* Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities:
* Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
* Follow established methodology for the identification and documentation of business requirements.
* Create and maintain application operational and instructional documentation, as necessary.
* Provide Level 2 and Level 3 on-call coverage support.
* Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
* Benchmark current and future processes against industry best practices.
* Contribute to the development of roadmaps.
* Support the adoption of solutions by sponsoring business departments.
* Manage projects with limited scope.
* Create functional design documents and other relevant documents maintaining adherence to the software development life cycle.
* Mentor Junior Analysts.
* Analyze business process potentials for streamlining and improvements in efficiencies.
* Work with IT management and Business Analysts to provide direction in large cross-functional teams.
* Provide technical training assistance for users, applications programming team, and other staff.
* Lead process improvements and IT projects to achieve business goals and objectives.
* Lead collaboration with business for documentation of As-Is and To-Be Processes.
* Identify opportunities to innovate and differentiate us from our competition.
* Manage projects with cross functional teams and of global scope.
* Analyze requirements, design, and develop solutions, coordinate testing, and implement technologies, enhancements, and incident/problem resolutions.
* Viewed as a subject matter expert in the field within the organization.

Specialized Skills:
* Excellent communication and Presentation skills and customer service orientation
* Experience working in projects where multiple functions work in a Matrix structure is a plus.
* Experience in PLM and ALM systems is preferred.
* Professional certification in Agile methodologies, PMP, Microsoft is a plus.
* Business analysis certification (eg, CBAP) is a plus.
* Previous involvement in the deployment or optimization of an ALM system and PTC products is a plus.

Education/Experience:
* Bachelor's degree required.
* 5 + years of relevant work experience required.