You will collaborate with cross-functional teams to provide expert 2nd/3rd line infrastructure support, resolve complex issues, and ensure smooth system operations. You will troubleshoot hardware, software, and network problems.

Client Details

My client is the global leader in innovative label and packaging solutions. Delivering the best cutting- edge print finishing solutions for clients across the globe.

Description

In this role, you will collaborate with cross-functional teams to provide expert IT support, resolve complex issues, and ensure smooth system operations. You will troubleshoot hardware, software, and network problems, maintain high service standards, and drive IT best practices. Additionally, you will mentor colleagues, document processes, and contribute to continuous improvements in support efficiency, system reliability, and user satisfaction.

Profile

We are looking for a proactive, problem-solving Senior Infrastructure Support Analyst to provide advanced technical support across hardware, software, and network systems. In this 2nd/3rd line role, you will troubleshoot complex issues, assist internal teams, and contribute to global IT projects.

You will support Windows 10/11, Server (), Linux, Microsoft 365, networking (Firewalls, Switches, WAP), and more. Expertise in Active Directory, VPNs, virtualisation, security tools, ITIL, and Cyber Essentials is essential.

With 5+ years in IT support, certifications like CompTIA A+, ITIL, VMware, or Microsoft 365 are a plus. This is an office-based role.

Job Offer

Salary on offer upto £45K + Bens

Overtime Available

Flexible working hours

Training Plan in place

Social Club

Healthcare

Pension