IT EndPoint Device Delivery & Support Engineer | 3 Month Contract | (Inside IR35) | Hybrid (Edinburgh) | Starting ASAP

Day Rate: Market Rates

Overview:

Harvey Nash's pub sec client is looking for an IT EndPoint Device Delivery & Support Engineer, there will be significant travel, you must have a valid Driving License.

Responsibilities:

• Endpoint device delivery and set-up.
• Using Halo's asset reports identify users and their devices that are scheduled to be replaced.
• Phase 1 - replace 70 devices that are over 5 years old.
• Phase 2 - replace c.120 devices that are 4 years old.
• Create Project Plan schedule for delivering 20 new endpoint devices and return of 20 old devices per week.
• Follow VisitScotland InTune process to build Windows 11 on the devices. Configure for specific users and test before delivery.
• Travel to VisitScotland Local Offices to deliver batches of new devices.
• Provide update comms and support to end users during the process.

Essential Skills & Experience:

• SCQF Level 8 or Similar
• Experience building Windows EndPoint Devices, specifically using InTune.
• Project Management experience
• Experience capturing requirements
• Technical knowledge, experience and understanding of Windows 11
• Concern for Quality - Follow processes to ensure accurate device delivery.
• Focus on Service - The desire to exceed the needs of the customer.
• Drive for Results - Put energy into achieving results and exceed goals.
• Experience working as an IT Engineer resolving issues and requests using a Ticket Management platform.

Desirable Skills

• Knowledge and experience of building batches of Dell Laptops and Microsoft Surface Pros.
• Experience manually updating asset records in Halo Asset Management.
• Experience working within an IT Team to deliver project goals

This role has been deemed Inside IR35 by the client.