Role: ETRM Dev & Support Lead
Location: London - hybrid 3-4 days a week onsite
Permanent opportunity

We are seeking a highly skilled and experienced Senior ETRM Dev & Support Lead to oversee our Level 2 (L2) support team based in London. In this role, you will work closely with new-model Energy Trading and Risk Management (ETRM) platforms- such as Aspect-providing both development and support leadership. You will be responsible for Scripting, coordinating complex escalations to Vendors, and triaging COO-related items escalated by our global monitoring teams.

This position requires strong technical expertise, leadership skills, and a deep understanding of ETRM systems and processes.

Key Responsibilities

1. L2 Team Leadership

Lead and mentor L2 support resources from London office, ensuring efficient ticket handling and timely issue resolution.

Establish and maintain best practices, processes, and standards for support and development tasks.

2. ETRM Development

Oversee and participate in Scripting, Change Management and small-scale development projects for new-model ETRMs (eg, Aspect).

Collaborate with internal teams to design, develop, and implement customizations or enhancements to support evolving business requirements.

3. Escalation Management

Act as the primary point of contact for complex issues that require escalation to lon (owners of Aspect) or other third-party vendors.

Ensure a clear escalation path is followed, and maintain effective communication with all stakeholders.

1 COO Items & Monitoring Triage

Triage critical COO items escalated by our monitoring teams, prioritizing and delegating tasks within L2 personnel.

Coordinate with senior management and cross-functional teams to provide timely updates and action plans.

2 Technical Troubleshooting

Diagnose and resolve technical issues related to ETRM systems, interfaces, and scripts.

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or related field.

Significant experience (5+ years) in ETRM support, with at least 2 years in a leadership or team lead capacity.

Technical Skills

• Strong knowledge of ETRM systems, especially Aspect (lon)
• Proficiency in Scripting/programming (Python, SQL, or other relevant languages).
• Familiarity with cloud technologies, integration frameworks, and modern development practices is a plus
• Problem-Solving & Communication
• Excellent analytical and problem-solving abilities, with a proven track record of handling complex system issues.
• Outstanding verbal and written communication skills, capable of conveying technical concepts to diverse audiences
• Leadership & Collaboratio
• Demonstrated leadership experience, managing and mentoring technical teams
• Ability to collaborate effectively with cross-functional and global teams.