*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Firm is currently seeking Senior DevOps Engineer with strong Azure and AI experience. Candidate will be building and maintaining the infrastructure necessary to run and scale AI applications used for legal and staff related tasks, such as contract review, document analysis, legal research, etc. by designing and implementing automated pipelines for deploying AI models, managing cloud resources, ensuring system reliability and security, and collaborating with data scientists and legal teams to optimize AI workflows within the firm's infrastructure. This role will actively contribute to and guide the design, deployment, and management of automated cloud environments for enterprise applications, with a primary focus on Azure. Candidate will both actively contribute to and guide the design, deployment, and management of scalable, automated cloud environments tailored for enterprise applications, with a primary focus on Azure. This hands-on technical leader will utilize extensive expertise in Azure infrastructure to set up and drive a high-performance DevOps team. Proficiency with IaC frameworks is essential to establish and maintain best practices that streamline cloud operations, maximize efficiency, and ensure security compliance. Responsibilities: Design, implement, and optimize CI/CD pipelines in Azure DevOps to drive efficient, reliable releases. Build automated testing and monitoring into the deployment pipeline to ensure robust, resilient system performance. Identify and prioritize opportunities to streamline deployment and increase reliability through automation. Regularly assess and improve deployment processes, tooling, and infrastructure management strategies. Establish and monitor key performance indicators to track team output, system stability, and improvement impact. Proactively explore emerging Azure services, IaC tools, and DevOps methodologies to evolve cloud practices. Work closely with Development, Infrastructure, and Security teams to align cloud solutions with broader organizational needs. Offer hands-on technical support and mentorship to other departments as needed, reinforcing DevOps best practices. Lead incident management and post-mortem processes, driving root-cause analysis and solutions to prevent recurrence. Lead by example in the deployment and configuration of Azure resources, demonstrating best practices in IaC with ARM, Bicep, and/or Terraform. Develop reusable, modular IaC templates to enable consistent, reliable deployments across environments. Maintain and share advanced knowledge of Azure resources, including Azure AD, networking, security, and identity management configurations. Actively lead, mentor, and develop a DevOps team, balancing hands-on responsibilities with team guidance to advance DevOps excellence. Establish and communicate cloud automation strategies in alignment with organizational objectives. Foster a collaborative, high-performing team environment that emphasizes knowledge sharing, continuous learning, and skill enhancement. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience. A minimum of 8 years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, ideally in Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow Ability to create detailed technical diagrams and supporting documentation Demonstrated ability to communicate technological information to business leaders Proven experience with vendor management and negotiation. Ability to work off-hours for scheduled or emergency maintenance and/or upgrades
06/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Firm is currently seeking Senior DevOps Engineer with strong Azure and AI experience. Candidate will be building and maintaining the infrastructure necessary to run and scale AI applications used for legal and staff related tasks, such as contract review, document analysis, legal research, etc. by designing and implementing automated pipelines for deploying AI models, managing cloud resources, ensuring system reliability and security, and collaborating with data scientists and legal teams to optimize AI workflows within the firm's infrastructure. This role will actively contribute to and guide the design, deployment, and management of automated cloud environments for enterprise applications, with a primary focus on Azure. Candidate will both actively contribute to and guide the design, deployment, and management of scalable, automated cloud environments tailored for enterprise applications, with a primary focus on Azure. This hands-on technical leader will utilize extensive expertise in Azure infrastructure to set up and drive a high-performance DevOps team. Proficiency with IaC frameworks is essential to establish and maintain best practices that streamline cloud operations, maximize efficiency, and ensure security compliance. Responsibilities: Design, implement, and optimize CI/CD pipelines in Azure DevOps to drive efficient, reliable releases. Build automated testing and monitoring into the deployment pipeline to ensure robust, resilient system performance. Identify and prioritize opportunities to streamline deployment and increase reliability through automation. Regularly assess and improve deployment processes, tooling, and infrastructure management strategies. Establish and monitor key performance indicators to track team output, system stability, and improvement impact. Proactively explore emerging Azure services, IaC tools, and DevOps methodologies to evolve cloud practices. Work closely with Development, Infrastructure, and Security teams to align cloud solutions with broader organizational needs. Offer hands-on technical support and mentorship to other departments as needed, reinforcing DevOps best practices. Lead incident management and post-mortem processes, driving root-cause analysis and solutions to prevent recurrence. Lead by example in the deployment and configuration of Azure resources, demonstrating best practices in IaC with ARM, Bicep, and/or Terraform. Develop reusable, modular IaC templates to enable consistent, reliable deployments across environments. Maintain and share advanced knowledge of Azure resources, including Azure AD, networking, security, and identity management configurations. Actively lead, mentor, and develop a DevOps team, balancing hands-on responsibilities with team guidance to advance DevOps excellence. Establish and communicate cloud automation strategies in alignment with organizational objectives. Foster a collaborative, high-performing team environment that emphasizes knowledge sharing, continuous learning, and skill enhancement. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience. A minimum of 8 years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, ideally in Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow Ability to create detailed technical diagrams and supporting documentation Demonstrated ability to communicate technological information to business leaders Proven experience with vendor management and negotiation. Ability to work off-hours for scheduled or emergency maintenance and/or upgrades
NO SPONSORSHIP SENIOR DEVOPS ENGINEER SALARY: $145K - $165K plus $1,200 - $10k bonus LOCATION: CHICAGO 3 days in office The focus is on building infrastructure to run AI applications and designing implementing automated pipeline for deploying AI models. You will be managing Cloud resources. Azure infrastructure DevOps Azure IaC ARM bicep and or terraform CICD pipelines Scripting powershell python or bash ITSM tools serviceNow This role will actively contribute to and guide the design, deployment, and management of automated cloud environments for enterprise applications, with a primary focus on Azure. They will also utilize their expertise in Azure infrastructure to set up and manage a DevOps mentor a DevOps Team. In order to do this job, proficiency with IaC frameworks is necessary to streamline cloud operations. QUALIFICATIONS: Bachelor's degree A minimum of 8 years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, ideally in Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow Ability to create detailed technical diagrams and supporting documentation This hands-on technical leader will utilize extensive expertise in Azure infrastructure to set up and drive a high-performance DevOps team. Proficiency with IaC frameworks is essential to establish and maintain best practices that streamline cloud operations, maximize efficiency, and ensure security compliance. Education and/or Experience: Required: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience. A minimum of 8 years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, ideally in Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow Ability to create detailed technical diagrams and supporting documentation Demonstrated ability to communicate technological information to business leaders Proven experience with vendor management and negotiation. Ability to work off-hours for scheduled or emergency maintenance and/or upgrades Preferred: Professional services industry experience - legal, financial, accounting, consulting, etc. Demonstrated experience with Security and IT Governance, including federated Identity and Access Management solutions, including MFA, as well as Cloud Access Security Broker tools, to govern secure access to resources
06/03/2025
Full time
NO SPONSORSHIP SENIOR DEVOPS ENGINEER SALARY: $145K - $165K plus $1,200 - $10k bonus LOCATION: CHICAGO 3 days in office The focus is on building infrastructure to run AI applications and designing implementing automated pipeline for deploying AI models. You will be managing Cloud resources. Azure infrastructure DevOps Azure IaC ARM bicep and or terraform CICD pipelines Scripting powershell python or bash ITSM tools serviceNow This role will actively contribute to and guide the design, deployment, and management of automated cloud environments for enterprise applications, with a primary focus on Azure. They will also utilize their expertise in Azure infrastructure to set up and manage a DevOps mentor a DevOps Team. In order to do this job, proficiency with IaC frameworks is necessary to streamline cloud operations. QUALIFICATIONS: Bachelor's degree A minimum of 8 years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, ideally in Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow Ability to create detailed technical diagrams and supporting documentation This hands-on technical leader will utilize extensive expertise in Azure infrastructure to set up and drive a high-performance DevOps team. Proficiency with IaC frameworks is essential to establish and maintain best practices that streamline cloud operations, maximize efficiency, and ensure security compliance. Education and/or Experience: Required: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience. A minimum of 8 years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, ideally in Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow Ability to create detailed technical diagrams and supporting documentation Demonstrated ability to communicate technological information to business leaders Proven experience with vendor management and negotiation. Ability to work off-hours for scheduled or emergency maintenance and/or upgrades Preferred: Professional services industry experience - legal, financial, accounting, consulting, etc. Demonstrated experience with Security and IT Governance, including federated Identity and Access Management solutions, including MFA, as well as Cloud Access Security Broker tools, to govern secure access to resources
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior DevOps Engineer. This engineer will focus their attention on building and maintaining the infrastructure needed to run and scale AI applications by designing/implementing automated pipelines for deploying AI models, managing cloud resources, and reliability/security, etc. Responsibilities: Design, implement, and optimize CI/CD pipelines in Azure DevOps to drive efficient, reliable releases. Build automated testing and monitoring into the deployment pipeline to ensure robust, resilient system performance. Identify and prioritize opportunities to streamline deployment and increase reliability through automation. Regularly assess and improve deployment processes, tooling, and infrastructure management strategies. Proactively explore emerging Azure services, IaC tools, and DevOps methodologies to evolve cloud practices. Work closely with Development, Infrastructure, and Security teams to align cloud solutions with broader organizational needs. Offer hands-on technical support and mentorship to other departments as needed, reinforcing DevOps best practices. Lead incident management and post-mortem processes, driving root-cause analysis and solutions to prevent recurrence. Lead by example in the deployment and configuration of Azure resources, demonstrating best practices in IaC with ARM, Bicep, and/or Terraform. Develop reusable, modular IaC templates to enable consistent, reliable deployments across environments. Maintain and share advanced knowledge of Azure resources, including Azure AD, networking, security, and identity management configurations. Actively lead, mentor, and develop a DevOps team, balancing hands-on responsibilities with team guidance to advance DevOps excellence. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience. A minimum of 8 years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, ideally in Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow
06/03/2025
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior DevOps Engineer. This engineer will focus their attention on building and maintaining the infrastructure needed to run and scale AI applications by designing/implementing automated pipelines for deploying AI models, managing cloud resources, and reliability/security, etc. Responsibilities: Design, implement, and optimize CI/CD pipelines in Azure DevOps to drive efficient, reliable releases. Build automated testing and monitoring into the deployment pipeline to ensure robust, resilient system performance. Identify and prioritize opportunities to streamline deployment and increase reliability through automation. Regularly assess and improve deployment processes, tooling, and infrastructure management strategies. Proactively explore emerging Azure services, IaC tools, and DevOps methodologies to evolve cloud practices. Work closely with Development, Infrastructure, and Security teams to align cloud solutions with broader organizational needs. Offer hands-on technical support and mentorship to other departments as needed, reinforcing DevOps best practices. Lead incident management and post-mortem processes, driving root-cause analysis and solutions to prevent recurrence. Lead by example in the deployment and configuration of Azure resources, demonstrating best practices in IaC with ARM, Bicep, and/or Terraform. Develop reusable, modular IaC templates to enable consistent, reliable deployments across environments. Maintain and share advanced knowledge of Azure resources, including Azure AD, networking, security, and identity management configurations. Actively lead, mentor, and develop a DevOps team, balancing hands-on responsibilities with team guidance to advance DevOps excellence. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience. A minimum of 8 years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, ideally in Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow
Senior DevOps Engineer Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 8+ years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow Responsibilities Design, implement, and optimize CI/CD pipelines in Azure DevOps to drive efficient, reliable releases. Build automated testing and monitoring into the deployment pipeline to ensure robust, resilient system performance. Identify and prioritize opportunities to streamline deployment and increase reliability through automation. Regularly assess and improve deployment processes, tooling, and infrastructure management strategies. Establish and monitor key performance indicators to track team output, system stability, and improvement impact. Proactively explore emerging Azure services, IaC tools, and DevOps methodologies to evolve cloud practices. Work closely with Development, Infrastructure, and Security teams to align cloud solutions with broader organizational needs. Offer hands-on technical support and mentorship to other departments as needed, reinforcing DevOps best practices. Lead incident management and post-mortem processes, driving root-cause analysis and solutions to prevent recurrence. Lead by example in the deployment and configuration of Azure resources, demonstrating best practices in IaC with ARM, Bicep, and/or Terraform.
06/03/2025
Full time
Senior DevOps Engineer Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 8+ years of hands-on experience in DevOps, cloud infrastructure, or systems engineering. Strong proficiency with Azure services and IaC, specifically ARM, Bicep, and/or Terraform. Extensive experience with CI/CD pipelines, Azure DevOps. Competence in Scripting languages such as PowerShell, Python, or Bash. Operational experience supporting business needs on a 24x7 basis, including the use of ITSM tools, including ServiceNow Responsibilities Design, implement, and optimize CI/CD pipelines in Azure DevOps to drive efficient, reliable releases. Build automated testing and monitoring into the deployment pipeline to ensure robust, resilient system performance. Identify and prioritize opportunities to streamline deployment and increase reliability through automation. Regularly assess and improve deployment processes, tooling, and infrastructure management strategies. Establish and monitor key performance indicators to track team output, system stability, and improvement impact. Proactively explore emerging Azure services, IaC tools, and DevOps methodologies to evolve cloud practices. Work closely with Development, Infrastructure, and Security teams to align cloud solutions with broader organizational needs. Offer hands-on technical support and mentorship to other departments as needed, reinforcing DevOps best practices. Lead incident management and post-mortem processes, driving root-cause analysis and solutions to prevent recurrence. Lead by example in the deployment and configuration of Azure resources, demonstrating best practices in IaC with ARM, Bicep, and/or Terraform.
NO SPONSORSHIP Contract to Hire IT Service Request Management - ServiceNow Employee Center Looking for an engineer with experience with ServiceNow Employee Center that can evaluate our current request catalog/portal, identify inefficiencies and gaps, and implement Employee Center from scratch with a more user friendly and streamlined experience. All about service requests Location: Chicago, IL 3 days onsite and 2 days remote - duration 6 month contract to hire Must want to convert after the contract. Experience with ServiceNow employee center unified portal, Atlassian, Jira, Confluence ITIL Incident Problem change configuration release service requests issues request, request catalog services portal employee center. Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners REQUIRED: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase
04/03/2025
NO SPONSORSHIP Contract to Hire IT Service Request Management - ServiceNow Employee Center Looking for an engineer with experience with ServiceNow Employee Center that can evaluate our current request catalog/portal, identify inefficiencies and gaps, and implement Employee Center from scratch with a more user friendly and streamlined experience. All about service requests Location: Chicago, IL 3 days onsite and 2 days remote - duration 6 month contract to hire Must want to convert after the contract. Experience with ServiceNow employee center unified portal, Atlassian, Jira, Confluence ITIL Incident Problem change configuration release service requests issues request, request catalog services portal employee center. Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners REQUIRED: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
04/03/2025
Full time
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
04/03/2025
Full time
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
