My client, a well-established and successful brand in the UK ERP software and services market, are looking to recruit a Consulting & Training Delivery Executive to deliver high-quality consultancy and training, with the ability to guide customers in implementing and maximising their use of our software.
Key Responsibilities
Deliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution.
Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively.
Follow and update project plans, maintaining detailed activity logs.
Enhance and update training materials to keep content engaging and aligned with software updates.
Support internal training processes to ensure smooth departmental operations.
Provide ad hoc training and Sales Support activities, including software demonstrations.
Respond to customer queries both on-site and remotely.
Identify and escalate implementation issues and change requests as per company methodology.
What We're Looking For To excel in this role, you'll need:
At least 3 years in a software training or consultancy role.
Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential).
Proficiency in Microsoft Office and other software packages.
SQL skills (advantageous but not essential).
Strong communication, presentation, and organisational skills.
Self-motivation, creativity, and a strong work ethic.
Ability to work to deadlines and record activities using timesheet apps.
A team player with an enthusiastic, customer-focused approach.
Confidence in dealing with stakeholders at all levels, from team leaders to senior management.
A UK driving licence and access to a car (essential).
