Job Title: Junior IT Support Engineer

Job Type: Full-Time, Permanent

Location: Gloucester (4 days a week on site)

Our client is looking for a Junior IT Support Engineer to help keep their business running smoothly by providing first-line support across their IT systems.

Key Responsibilities:

• Act as the first point of contact for IT support requests.
• Diagnose and resolve issues with Windows OS, Microsoft 365, and networking.
• Manage hardware provisioning and maintain IT equipment.
• Create and update user documentation.
• Travel to various sites when required (pool vehicle provided).
• Escalate issues to third-party providers when necessary.

Essential Skills:

• Eager to learn and develop new IT skills.
• Organised, motivated, and able to work independently.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities with a keen eye for detail.
• Patient and approachable when working with users of varying technical abilities.
• Full UK driving licence.

Desirable Skills:

• Experience with help desk applications.
• Knowledge of M365 administration, Windows & Mobile OS troubleshooting.
• Basic networking and cloud services knowledge.
• IT certifications (eg, CompTIA A+).

If you're enthusiastic about IT support and want to make a difference, apply now and provide us with an up-to-date copy of your CV for consideration!