5325ED - Team Manager, Finance, Banking, Coach, Mentor

Team Manager - Permanent - Banking & Finance

Location: Edinburgh

Salary: Up to 34K (depending on experience)

Type: Monday to Friday, 35 Hours Per Week, Future Hybrid working post probation completion.

Working Hours: 8 AM to 6 PM Flexible shift working.

Our financial services client is growing their leadership team and has exciting opportunities for Team Managers in their Edinburgh office! This is your chance to inspire, motivate, and coach a team to success, empowering them to deliver exceptional customer service.

Your role will involve:

• Leading and inspiring a high-performing team.
• Coaching and mentoring team members for growth and development.
• Open communication and alignment with business and personal goals.
• Resolve challenges to improve efficiency and customer experience.
• Track data and analytics to make informed decisions.
• Develop training plans to maintain skill alignment.
• Innovation and service excellence.

Your Experience:

• 2+ year of managerial experience, ideally in a contact centre, financial, retail, or corporate setting.
• Passion for problem-solving, decision-making, and team impact.
• Strong time management and organisational skills.
• Excellent written and verbal communication to engage and motivate.
• Proficiency in MS Excel and Word, with a willingness to learn new systems.
• Commitment to team growth and outstanding customer experience.

Your Benefits:

• 33 days including Bank Holidays
• Annual discretionary bonus scheme
• Personal and career development opportunities
• Cycle to Work Scheme & Interest free Season Ticket loans
• Well-being and employee Assistance Programme
• Apply to find out about our other benefits

If you're interested in the above and would like to learn more, reach out to (see below)