Junior Professional Services Engineer

Location: Abingdon (Hybrid)
Salary: £27-32k per annum

An award-winning provider of IT security solutions, is looking for a Junior Professional Services Engineer to join their growing team. Specialising in IT security and with a focus on developing our people, our client is committed to providing opportunities for growth and career advancement. This role offers a fantastic Pathway for someone to develop into a highly skilled and professional services engineer.

Key Responsibilities:
As a Junior Professional Services Engineer, you will:

• Provide onsite helpdesk support, troubleshooting and resolving IT issues at client locations.
• Act as the escalation point for onsite requirements and ensure all client issues are logged and managed appropriately.
• Deliver client projects alongside senior engineers, gaining hands-on experience and mentoring.
• Manage and prioritise incident tickets, ensuring SLAs are met and clients are kept informed.
• Work closely with other departments, including project management, to ensure smooth delivery of projects and services.
• Maintain communication with clients, vendors, and internal teams to ensure clarity on project scope and timelines.

Skills and Experience:
To be considered for this role, you should have:

• A minimum of 2 years' experience in IT, preferably in a corporate or service environment.
• Strong technical knowledge in areas such as Windows 7/8/10, MacOS, Active Directory, Office 365, and Email Management (Exchange).
• Experience with troubleshooting, problem resolution, and client-facing communication.
• A full UK driving license and access to your own transport. Applicants must be local.
• A desire to grow within the IT sector, with the drive to further your skills and certifications.

Desirable Skills:

• Experience with Microsoft Server OS (2008/2012/2016)
• CompTIA A+, N+ certifications, and/or Microsoft certifications (MS-900, MS-100, MS-101)
• Experience with wireless management solutions (Ubiquiti, Meraki, Netgear)
• Experience in an MSP environment is a plus.

Apply today to join a company that supports your growth and success!