Job Title: AI Chatbot Business/Functional Analyst

Location: Mechelen, Belgium (Hybrid: 2 days on-site, 3 days remote)

Duration: 6 months

Languages: English & Dutch

Job Description

We are looking for a highly skilled and analytical AI Chatbot Business/Functional Analyst to join our team in Mechelen, Belgium. This is a hybrid role requiring a combination of on-site collaboration (2 days per week) and remote work (3 days per week). The successful candidate will play a key role in designing, analysing, and optimising AI-powered chatbot solutions to enhance customer experience and business efficiency.

Key Responsibilities

• Act as the bridge between business stakeholders, developers, and AI teams to gather, analyse, and document requirements for chatbot solutions.
• Define functional and non-functional requirements for AI chatbots, ensuring alignment with business objectives and user needs.
• Work closely with UX/UI designers to create conversational flows that improve user experience.
• Analyse chatbot performance and user interactions to identify areas for improvement and optimisation.
• Collaborate with IT teams to ensure seamless integration of chatbot solutions with existing systems.
• Conduct functional testing and validation of chatbot implementations, ensuring they meet defined business requirements.
• Provide training and documentation for internal teams and stakeholders to maximise chatbot utilisation.
• Stay up to date with industry trends, AI developments, and best practices in chatbot design and implementation.

Required Skills & Qualifications

• Language skills: Proficiency in English and Dutch (both written and spoken).
• Experience: Experience as a Business Analyst, Functional Analyst, or related role, preferably in AI/chatbot projects.
• Technical Knowledge: Familiarity with AI, NLP (Natural Language Processing), and chatbot platforms such as Microsoft Bot Framework, Google Dialogflow, IBM Watson, or similar.
• Analytical Skills: Strong ability to interpret business needs and translate them into functional chatbot solutions.
• Stakeholder Management: Experience working with cross-functional teams, including developers, designers, and business leaders.
• Project Management: Ability to manage multiple priorities in a fast-paced environment.
• Problem-Solving: Proactive approach to identifying challenges and proposing effective solutions.

Nice to Have

• Knowledge of automation and RPA (Robotic Process Automation).
• Experience with Agile/Scrum methodologies.
• Basic programming or Scripting skills (Python, JavaScript, etc.).
• Understanding of customer service processes and digital transformation.

What We Offer

• A dynamic and innovative work environment.
• Flexible hybrid working model (2 days on-site, 3 days remote).
• The opportunity to work with cutting-edge AI and chatbot technologies.
• Competitive compensation based on experience.