Exchange/Collaboration Engineer - SC Cleared

Whitehall Resources are currently looking for a Exchange/Collaboration Engineer - SC Cleared based in Cumbria on a Hybrid basis for a 6 month contract.

* INSIDE IR35.*

* ACTIVE SC CLEARANCE.*

An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high profile clients as part of the portfolio. The role of Exchange/Collaboration Engineer will be a forward-thinking position, across a broad range of work tasks across Collaborative Systems/Applications, Standard Operating Environments using standard support Toolsets, processes and managing the Enterprise Systems.

Main Responsibilities:

• Undertaking performance monitoring, tuning, fault diagnosis, incident, and request resolution.
• Support and manage scheduling of Project work tasks and liaise with Project Managers to achieve planned deliverables.
• Undertake Problem Management tasks.
• Able to coordinate incident, problem and requests queues, involving other team resources as required.
• Troubleshoot and support SOE to achieve BAU SLA commitments.
• Collaborative Applications build and configuration as per LLD.
• Produce working documentation re Toolset or service configuration.
• Involvement in new IT Infrastructure projects.
• Expected to work a reasonable amount of overtime to cover outage slots.

Your skills and experience:

Email System including:

• Microsoft Exchange 2010 and 2016.
• ClearSwift SMTP Secure Gateways.
• DeepSecure MailGuard.

Lync/Skype for Business including:

• Microsoft Skype for Business Server 2015/2019
• Skype Federation.
• Ribbon SBC Gateways/Call Routing/PSTN.
• Phone handset management and configuration.
• Enterprise Smart Device (ie Blackberry UEM, Android) System
• Clearswift Secure Web Gateway (Web Proxy).

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.