Technical Product Owner/Solution Consultant - ITOM Event Management

Responsibilities:

• Lead the design and deployment of ServiceNow ITOM solutions (CMDB, Event Management).

• Define requirements with IT and business teams.

• Manage the ITOM product backlog and roadmap.

• Ensure solutions align with ServiceNow best practices.

• Provide technical support to the Configuration & Monitoring team.

• Optimize ITOM workflows and integrations.

• Create Low-Level Design Documentation and estimate implementation.

• Manage upgrades (docs review, impact analysis, testing).

Requirements:

• Expertise in ServiceNow ITOM Health (CSA & CIS-EM certified).

• Strong experience in ITOM Health implementations.

• Deep knowledge of ITOM processes and best practices.

• Strong analytical, problem-solving, and communication skills.

• Experience with Agile project management.