Job Title: Service Desk Analyst (German Speaker)

Location: Livingston, Scotland (2 days in office, 3 days WFH)

Contract: 6 months

As a Service Desk Analyst, you'll take responsibility for providing effective 1st & 2nd line support to mostly German Client colleagues via the Service Desk, including support of systems, Servers and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows Servers, and several largely bespoke applications developed around different databases.

- Log, record and prioritise all incidents received into the Service Desk
- Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines
- Ensure online incidents and requests are assigned and dealt with in line with SLAs
- Advise and assist team members with service provision
- Deal with queries in a calm, swift and customer-focused manner
- Provide 1st & 2nd line support for all of Client's IT infrastructure
- Fulfil user administration requests and provision all IT Infrastructure Technologies

You'll have:

- Excellent language skills in German and English, both spoken and written
- A passion for technology
- Excellent communication and problem-solving skills and good time management
- Ability to work on own initiative, to multi-task and deal with pressure
- Ideally previous experience on a Service Desk but this is not necessary