Associate Principal, Production Support

Salary: $100k-$115k + 15% bonus

Location: Chicago, IL or Dallas, TX

Second Shift: Tue-Sat 2:30pm - 10:30pm CST

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor's degree
• 5+ years' experience production systems operations or an equivalent combination of education and work experience
• Working knowledge of ITIL principles
• Sophisticated understanding of enterprising technology
• Knowledge of Clearing and Finance industry
• Knowledge of Application life cycle and deployment
• Problem/Incident management experience
• UC4 is a big plus

Responsibilities

• Focus on shifting the overall operational posture from re-active to pro-active
• Analyze and report upon Production performance CI opportunities
• Analyze and report upon Production capacity CI opportunities
• Analyze and report upon Production critical-path processing CI opportunities
• Stand-up SWAT's if when needed to drive resolution of ongoing Production issues
• Identifies and diagnoses complex problems and factors affecting Production performance
• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
• Consult & evangelize for operational best practices
• Collaborate across domains (ie. network, DB etc) to assist with application tuning
• Adhere to any/all Production security requirements and best practices
• Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
• Actively participate in Incident, Problem & Change as a shepherd' for all things Production
• Analyze repeating alerts to pro-actively identify environmental issues
• Surface any/all environmental & operational risks identified