Technology Operations Support

Salary: $80k-$90k + bonus

Location: Chicago, IL or Dallas, TX

Third Shift: 10:30pm-7am

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor's degree (or currently enrolled in a bachelor's degree program)
• 3+ years of OS390 JCL and IBM utilities
• 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage.
• 3+ years working knowledge of an open systems scheduling product (UC4).
• Some knowledge of cloud environment preferably AWS
• Some knowledge of the following:
  • Network
  • Unix/Linux
  • Windows
  • Storage
  • IBM JCL
  • ITIL principles
  • MQ (stop/start/recycle)

Responsibilities

• Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Monitor multiple applications and systems using approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing approved software. (Service Now/Remedy)