*Hybrid, 3 days onsite, 2 days remote*

*We are unable to sponsor as this is a permanent Full time role*

*2nd shift Tuesday - Saturday 230pm - 11pm cst*

A prestigious company is looking for a Technology Operations Support - 2nd Shift. This person will drive improvements on production support, control, release management of platform services including storage, cloud, Linux/Unix, networking, etc. This person will need experience with UC4.

Responsibilities

• Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Monitor multiple applications and systems using company approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing company approved software. (Service Now/Remedy)
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
• Assist with Mainframe IPL's, and other system commands if and when required.
• Support transmissions across SFTP/NDM.
• Support MQ channels
• Support the execution and troubleshooting of scheduling jobs.
• Provide first-level support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Work scheduled overtime when needed to ensure 24 x 7 coverage.

Qualifications

• Bachelor's degree in Computer Information Systems or a related discipline
• 3+ years of OS390 JCL and IBM utilities
• 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured.
• 3+ years working knowledge of an open systems scheduling product (UC4).
• Basic knowledge of ITIL principles
• Working knowledge of Scheduling applications/tools (UC4/Control M)
• Basic understanding of Network, Unix/Linux, Windows, Storage, IBM JCL,
• Understands technical monitoring and metrics
• Mature understanding of the relationship between software and hardware
• Basic Knowledge of Application life cycle and deployment
• Knowledge of MQ (stop/start/recycle)
• Problem/Incident management applications and tools experience